Mayra

Greetings,

Thank you for reaching out to us.
Make sure the server is running the Testlive standalone product since we exceptionally didn’t set up a branch on the live game this time around.

We hope this helps!

Greetings Exiles!

Seeking to provide a better service and mitigate misinformation we have updated the Official server guidelines once more. We made some wording adjustments and added a new topic called “False reports”.

The Official servers guidelines are in place since April 2020, with an update later in September 2021.
With the release and adoption of our Zendesk platform, we’ve been able to focus and streamline the enforcement of our rules and our processes.

Please take some time to read and understand this new review of Terms and Conducts here:

Greetings,

Thank you for your report. However, Official server issues are handled over at Zendesk. Please submit a ticket and our team will investigate it.

Thanks in advance.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Thank you for providing all the information requested.

We have forwarded your case to our team for further investigation. We might reach out to you via direct message if there’s anything else they need.

Apologies for the inconvenience, and thank you for your patience.

We understand. Thank you for providing all the information requested.

We’ll forward your case to our team for further investigation. We might reach out to you via direct message if there’s anything else they need.

Apologies for the inconvenience, and thank you for your patience.

Greetings,

Thank you for your report. We are currently working on UI improvements for the next update.

Please keep an eye out for it on future patch notes.

Greetings,

Thank you for your report.

Is your PC on a wired or wireless connection? Have you had any recent changes to your Internet service provider or hardware?

We await your reply.

Greetings,

Thank you for your report.

Are the settings default for harvesting and respawn of resources?
Are you located in the same region as the server? Have you noticed any lag issues?

Thank you in advance.

Greetings,

Welcome to our forum! Thank you for reaching out to us.

Is your server hosted online or are you using the Dedicated Server Client?
Can you also share the graphics settings from your game?

We await your reply.

Greetings,

Thank you for the additional tests. We didn’t have any updates on Xbox recently that could affect you as described. Have you changed your Internet service provider or its hardware before this situation started?

Can you try fully resetting your router by turning it off and unplugging it for about 10 minutes?

Greetings,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please try the following:

• Update Windows (no need to change to Win11 though, just update the current version you have)
• Update Graphics Driver
• Change to Default Graphics Card
• Verify files in Steam
• Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost
• Disabling Antivirus/Firewall Software
• Turn off Overclocking and SLI Technology
• Reduce PC’s energy consumption

Make sure to reach out if the issue still persists.
We hope this helps!

Greetings,

Thank you for reaching out. Please submit a ticket to Zendesk to report downtime or connectivity issues on Official servers.

Thank you in advance.

Greetings,

Thank you for performing the suggested tests.

Is your console on a wired or wireless connection? Would you be able to try putting it on a wired connection to test it?

Before the issue started:
When you finished your play session, did you usually close the game through the main menu?

Thank you for the additional information. We sent it over to our team for investigation.

Please let us know if you find any other issues with this feature.

After reviewing all messages, we will close this thread. Andy and Nicole are amazing people we have the privilege to have on our team. Multigun is also an invaluable member of our community.

Please carefully read the forum Social guidelines before posting or commenting on other threads. Be excellent to each other and keep the forum safe for healthy discussions.

Greetings,

Thank you for reaching out. What does the Event log show regarding the missing items?

We await your reply.

Greetings,

Thank you for reaching out to us. Could you share some additional information, please?

• Do you have your game installed on an SSD or HDD?
• Is the console stable playing other demanding games?
• Does it exhibit any signs of overheating while playing CE?

In the meantime, we can suggest some steps to assist in this situation. Please ensure that your save is stored on the XBOX cloud before trying each of the following steps and letting us know if they help:

Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnecting it from the power outlet for a couple of minutes, then try loading into your SP session. Try to perform a soft factory reset while keeping games and apps.

If the above procedures don’t help, please try to perform a full reinstall of the game.

We hope to hear back from you.

Greetings,

Thank you for reaching out to us. Could you share the settings present on the server so we can have a better understanding of what might be the issue?

We await your reply.

Greetings,

Thank you for reaching out. In the future, please submit a ticket to Zendesk under “Official server Performance” to report downtime or crashes.

Have a great day!