Mayra

Mayra



01 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out. Would you be able to record a video of this issue and share it with us?

Apologies for the inconvenience.

Comment
    Mayra on Forums - Thread - Direct

Thank you for letting us know.

Have a great day! :discopug:


31 May

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Our team checked the settings and didn’t find anything out of the usual. Can you please share with us at what time you and your clan tested this? Also, in what time zone are you located?

Thanks in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. We’ll ask the team to take a look at the server settings.

It might take some server restarts for the changes to apply so keep an eye out for it.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Our team was made aware of this a while ago but still has no plans to add it to the game.

Apologies for the inconvenience and thank you for understanding.


30 May

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Could you share additional information?

  • Do you have your game installed on an SSD or HD?
  • Is the console on the wireless or cabled internet connection?
  • When you say “Online private” do you mean an online private server or do both of you try to play on a co-op session?
  • If this is a digital copy of the game on which account it was purchased?

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Can you share a picture of the issue with us?

As for the other issues commented below the original report, we kindly ask that you post a separate bug report to help us address each matter individually.

Thank you all in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Can you share more information?

Was your console on a wired or wireless connection?
Was your friend’s console on a wired or wireless connection?
At any point did any of you receive an error message about being unable to connect to Funcom Live services?
The private server you mention was from an outside host like G-Portal or a Co-op session created by your friend?

Thank you in advance for assisting in this investigation.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out. Please try @droch-aon suggestion and get back to us if the issue still persists.

We appreciate your support on this matter.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please send a ticket over at Zendesk and our team will assist you. As it was communicated several times, on our channels we are aware of issues with the character transfer feature but in most cases, we are able to assist if you submit a ticket.

Our team awaits your ticket.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report. We’ll reach out to you in private to request more information.
Please check your forum notifications.

Thank you in advance for assisting us in this investigation.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Apologies for the delay in my response. From the message you received, it seems that your account has suffered disciplinary action. Therefore, please seek further assistance through our Zendesk channel.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings @MakeItBetter,

Please fill in a bug report of your own with the information regarding your case so we can better assist you.

Thanks for understanding.


25 May

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Can you share your clan’s name?
Also a screenshot of the map showing the location of your base?

If you prefer, you can reach out in private via direct message by tagging @community.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Can you share your clan’s name?
Also a screenshot of the map showing the location of your base?

If you prefer, you can reach out in private via direct message by tagging @community.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings everyone,

Thank you very much for the additional information. We already sent it over to our team for investigation.

We appreciate your patience and support.


24 May

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles!

Thank you for reaching out. The popup was triggered by a backend routine maintenance. We’re looking into it and hopefully, in the future, the message will be more clear about what it addresses.

Apologies for the inconvenience.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Did the issue still persist after the fresh installation?

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. We’ll reach out to you in private to request more information on this issue.

Please check your notifications for the direct message we’ll send you.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

As Jimbo suggested, please try to reinstall and let us know if the issue still persists.

Thank you in advance.