Mithril

Network issues: For players who make use of the Deutsche Telekom ISP (primarily Cobalt/Miller players,) we've made some routing changes recently that should have resolved the major connection issues through that ISP. For Connery players experiencing high latency, we're still trying to track down where the impact is. To that end, please submit tickets to CS using the following information when latency issues take place: https://help.daybreakgames.com/hc/en-us/categories/204228447-PLANETSIDE-2 We need your charac... Read more

G15 errors: Over the past few weeks, we've added loads of logging, pored over code submissions, and continue to search for the source of our G15 issues. A G15 is the error you see when you can't connect through your "gateway" to the server. This is not something that's wrong with your computer or connection. The only "fix" is to wait for a while and try again later. However, we do have a bandaid in place that should cut down on G15 issues substantially, by shutting down broken gateways after enough connections get stuck on it.

We are looking into getting missing loyalty rank levels returned. We'll post another update soon.

Hey there, folks. With the summer months right around the corner, I wanted to revisit the roadmap with an eye to what's currently in development, and what you'll see in the next leg of PS2's development. But first, let's take a moment to talk about a couple hurdles we've been dealing with since roughly around the time of the Arsenal Update. G15 errors: Over the past few weeks, we've added loads of logging, pored over code submissions, and continue to search for the source of our G15 issues. A G15 is the error you see when you can't connect through your "gateway" to the server. This is not something that's wrong with your computer or connection. The only "fix" is to wait for a while and try again later. However, we do have a bandaid in place that should cut down on G15 issues substantially, by shutting down broken gateways after enough connections get stuck on it. ... Read more

Today we implemented a potential fix for outfit members being removed from their outfit unexpectedly. Once the fix has been confirmed, we will begin working on reinstating lost loyalty ranks. If you continue to experience unexpected outfit ejections, please report it to us. Thanks!

All PC & PS4 servers will come down Wednesday, April 20, at the following times: PC: 6:00 AM - 9:00 AM PDT. / 3:00 PM. - 6:00 PM CEST (Service Maintenance) PS4: 6:00 AM - 10:00 AM PDT. / 3:00 PM - 7:00 PM CEST (Service Maintenance and Arsenal Update) During these times all store purchase options including those on our website will be offline. PS4 Patch notes can be found here.

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We continue to investigate the G15 crashes at this time. Gateways continue to be restarted however we are still looking into better solutions to mitigate the occurrences. Further updates will be shared as soon as it becomes available.

We are now testing a potential fix for this issue. We'll have further updates posted next week.

Hello everyone, just want to let you know that the team continues to investigate this matter. We will have an official update the moment we have more information available to us. Thank you!

Just wanted to let you all know that this is still on our radar. We are continuing to investigate the problem so if you are encountering unbearable latency issues with connery, please fill out the information above in a CS ticket. This will help us greatly! Thanks!

Download the Test Server client from this thread after reading the Test Server Policies: https://forums.daybreakgames.com/ps2/index.php?threads/read-first-test-server-policies-download-link.114038/ -- As we continue to make progress towards our ... Read more

We are investigating reports about players being removed from outfits without being officially kicked. This issue results in the player having their loyalty rank reset. Some players find that re-logging back into the game will bring them back into the outfit, however the loyalty rank may remain reset to 1. Further updates will be posted as they arrive.

We have confirmation on this bug. For the time being you will not be able to place routers while playing as NSO. All other factions should not have any issues with router placement. Further updates will be posted into this thread.

Hello everyone, we will continue to monitor player reports on severe connery latency issues that ramped up after the arsenal patch but for now if you still encounter this problem, please follow the steps up above as it will help us further. Thanks!

As we continue to monitor the server for further gateway hiccups, the team will continue to look into further permanent solutions to this problem. In the meantime temporary fixes are in place to reduce the amount of G15 errors on live. We want to invite you all to play the game this weekend as we will be hosting another double XP event for all. Thank you and we apologize for the inconvenience the G15 crashes have caused you.

G15 errors: We're currently experiencing intermittent issues with gateways getting into a bad state. Sometimes a gateway will stop letting traffic through, which means that certain people won't be able to reach the server (resulting in the G15 error.) Those bad gateways need to be restarted manually after a problem is identified. We've added additional logging to the Live environment that will help us diagnose the cause of these gateway collapses. We're trying to stay on top of these problems as best as our current resources allow, but we can look for a more permanent fix once the data comes in.

We're aware of extremely high latency for players connecting to Connery from Asia, Australia and possibly elsewhere. This may be due to routing issues from those environments. It would be extremely helpful if you could submit tickets to CS through this portal: https://help.daybreakgames.com/hc/en-us/requests/new When submitting a ticket please include the following: Daybreak Username Character Name Gameplay Situation Time of Incident ISP ... Read more

Hello everyone, we are continuing to look into this severe issue. As we make further developments we will continue to keep you posted. Please refrain from reporting this further until we post another update. Further updates will be shared in this thread. We will be having a hotfix tomorrow to address the hitching on the server and we'll have a note about the G15 progress later today.

Update: 3/31 We restarted the servers last night and it seems to have resolved the connection issues from yesterday. We apologize for the inconvenience this has caused everyone and thank you for your patience. I'll leave this thread up for more awareness today.