OminousGMan

Hey everyone!

I’m very sorry to hear that your all experiencing this issue with getting CLIIFY Errors! Can you please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

They’ll be able to investigate this in greater detail and find out what’s happening.

OminousGMan - Support Human

Hello @GayleW6

I’m sorry to hear that your experiencing this issue!

So this can be looked into in detail, can you please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

OminousGMan - Support Human ...

Hey @KINGOLLIE

Thank you for bringing this to our attention! I have reported this to the Development Team for them to investigate this issue further.

Thanks again

OminousGMan - Support Human

Hey!

Thank you for letting us know. I’ve reported this to the Development Team to investigate!

Much appreciated

OminousGMan - Support Human

Hey everyone,

Just providing a quick update about what @Hawx mentioned about Shadow Dragon.

The battles against Shadow Dragon, Umberwolf, and Consort of Darkness will drop a variable number of Obsidians and Black Sapphires (on average about 1.18x the base amount).

OminousGMan - Support Human

Hey @The_UrVile

I can see that your Support Ticket was received. We’ll get the team looking into this

OminousGMan - Support Human

Hey @The_UrVile !

I’m sorry to hear that your having this issue! So this can be looked into in detail, can you please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

OminousGMan - Support Human ...

Hey everyone!

Thank you for letting us know! I’m very sorry that you’re still having this issue. I have reported this to the Development Team so they can investigate what happened.

OminousGMan - Support Human

Hey @SpiritOfBlooski

I’m sorry to hear that your experiencing this issue. If you could please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013595

They’ll be able to assist with this is greater detail.

OminousGMan - Support Human ...

Hey everyone!

Just providing a quick update on this. As some of you have already commented the Gem refund for the Fang Moor Faction has been sent out today.

The new Fang Moor Faction Event with the Potions working will starting tonight at daily reset. This will be happening along side Hero Class event as well.

Thank you all again for your patience on this issue while the development team worked to get this fixed!

OminousGMan - Support Human

Hey @AMT

I have no ETA as this time but once I do I’ll make sure to post on the forum when the new Fang Moor Faction Event will be happening!

OminousGMan - Support Human

Hey @Arcaiser

This isn’t a bug. It’s as @Namour said the development team has disabled the Faction Assault shop for the rest of the event to avoid anymore players experiencing this issue while we work on a fix.

OminousGMan - Support Human

Hello everyone,

I have an update on the Fang Moor Potion issue. The team has disabled the Faction Assault shop for the rest of the event.

We’ll be processing a refund for the Gems players have spent purchasing the Tiers in the Faction Event. The development team is currently working on getting this out.

Once the refund has been issued a new Fang Moor Faction Event will be made with the potions from the shop working.

We’re sorry for the issue that happened and thank you for your patience while we get this fixed.

OminousGMan - Support Human

Hey everyone!

This issue has been reported to the development team, who have located the problem and are currently working on getting a fix out.

I have no further updates at this stage, but once I do I’ll post it here!

Thank you for letting us know about this issue.

OminousGMan - Support Human

Hey!

Thank you for posting this! I can defiantly see that is an odd and annoying spot for the server exclamation mark to appear.

I have reported this to the Development Team to look at getting that corrected.

Thanks again

OminousGMan - Support Human

Hey @Cooookie

I ran this by the Development Team and at the moment Adventurer Chest are only available to new players starting out in Gems, as it’s a part of the Adventurer’s Path.

Not sure if this will change in future, but I have passed your feedback on

OminousGMan - Support Human

Hello!

This issue has been reported to the Development Team and they are working on a fix for this that will come out in the next 24hrs.

Thank you for letting us know

OminousGMan - Support Human

Hey @Zakhar-izi

Can please submit a ticket with our Support team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555

They’ll be able to investigate this problem in greater detail.

OminousGMan - Support Human

Hey!

@Elgalad you ticket has been received by our Support Team and currently being looked into!

@Pixie-RN could you also please submit a ticket with our Support team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555

They’ll be able to investigate this problem in greater detail.

OminousGMan - Support Hum...

Hey!

Thank you very much for posting this issue. This interaction defiantly shouldn’t be happening, I’ve let the Development team know about this so they can start working on getting that fixed!

Thanks again

OminousGMan - Support Human