Roxx

I’ve seen a couple of folks mention some weirdnesses with smart cast on controllers – appreciate this note, and am moving it to the bugs section of the forums so our QA team can investigate since this does not seem at all intentional.

Context is key; you are comparing an original announcement post with my direct reply to a poster’s in a thread over 6 months later. We are not bringing the system into the game with the current monetization that it has in other regions, and addressed this last June. This has not changed, and you can still read that post and reasoning in full on our website, here.

As previously mentioned, this has been raised as potentially being a global concern, and we are respecting those concerns that are stemming from regions outside of the West.

I think this is unlikely that this will be developed, since the classes function very differently from each other and skins and what not can be highly specific as well. Plus, there are merits to playing alts in Lost Ark, so players are more often encouraged to create new characters.

While we don’t have concrete plans in place yet, region merge tech is being explored to potentially handle this in the future.

Based on her correct selections this seems like a bug with the system, although it is true that after failing a CAPTCHA another 1-2 will soon pop up; this is to give folks another chance to correctly complete it.

Currently, because it is being tested, your friend will not receive any permanent marks against her account and should already be able to get back in-game. If it is decided that we will release this system to all live servers, it definitely needs a polish pass and we’ll put avenues in place through Customer Support for folks that run into issues with it. Hope that helps!

This original post is not at all accurate, and CantConnect has the correct idea. While we are not interested in bringing the system over as is due to dependencies on RNG and potential price, we are still looking for a way that we could distribute these skins to players while respecting concerns about making it feel unfair in comparison to how these skins are obtained in other regions.

Nope, we haven’t changed plans from eventually catching up and being just a few months behind – we’re just not there yet.

I am locking this thread because some of these comments are downright awful, and unfortunately people seem to be unable to discuss this topic without violating multiple rules.

Now is a great time to review the forum rules. Specifically, you can review the following.

Do not: engage in behavior that diminish, threaten, bully, insult, abuse, or harass others. This includes any behavior that:

• promotes or encourages hateful ideologies;
• promotes or encourages discrimination, denigration, harassment, or violence based on race, ethnicity, national origin, immigration status, religion, sex, gender, gender identity, sexual orientation, age, disability, serious medical condition, or veteran status;...

Since there aren’t as many classes left to roll out, it’s going to be sort of dependent on what other content is rolling out and what classes we have to release. Things are still shifting on the roadmap past Q1 right now, so it’s all subject to change and a 4 month cadence isn’t set in stone forever.

Just so folks know this issue hasn’t been brushed aside – we still have not delivered compensation, and are still waiting on some outstanding data surrounding the impacting players. We expect to be able to resolve this later this week, once folks are back from Lunar New Year and we get that info.

No real update on a release at this point in time – it’s been back on the table for discussion to see if we can find a way to release it that makes sense, but we haven’t yet come to a consensus.

We’re working to assess the effectiveness of CAPTCHA with the ongoing test, but please keep in mind it is currently only being tested in a single region (North America West)

Moving to the Support channel so that a CS agent can direct you.

This thread took a pretty aggressive turn between some folks, so friendly reminder to respect each other and be kind.

We’ll have more to share about the anniversary update as we get closer to it; the January update released less than a week ago, so we’re moving one step at a time.

Hi there! Sorry to be the bearer of bad news, but unfortunately an additional language translation isn’t currently in our plans for the game.

This has been flagged and will be fixed in the weekly update next week.

While I can see how this may appear to be confusing, Chardis is the name of an internal tool. It is in fact named after the New World boss, but the tool itself is used with accounts for multiple Amazon Games. The name here is referencing that tool, and not the in-game New World boss, and is not an indicator of the reason for your ban.

I hope that clears up “Chardis” for folks who may be seeing this, but beyond that myself and the other staff members here on the forums don’t have access to the tools (Chardis included) needed to investigate player bans or suspensions. The only way to obtain additional information about a specific ban is directly through Customers Support.

Appreciate these reports! This bug was caught yesterday and has been escalated for a fix.

It takes three separate failed CAPTCHAs to be kicked from game. Since this is a test system at the moment, if you missed three of these and were kicked, your account will not be suspended or have any penalties, and you’ll be able to get back into the game again very shortly.