Roxx

Okay, full compensation pack should be delivered now. You may need to restart the client and relog – if you don’t get the rest of it on relogging, please let me know

This is not real and never was. Looks like a photoshop

This particular error was flagged as a bug before the maintenance compensation was pushed live, but since the item will still work as intended we decided it would be better to grant the items to players so they can be received as quickly as possible instead of waiting for a fix and file delivery to be made.

We’re carefully monitoring server pops; there will almost certainly be another merge period at some point in the future, but these are the servers we’re starting with first off.

The file is being updated now, so the rest should come through shortly.

Heroes of Arkesia,

Due to the extended downtime and multiple delays that occurred when implementing the September 7th Update, players will receive a compensation package.

The following items will be delivered to all players who login between now and 12 AM PT / 7 AM UTC on September 16th:

• Crystalline Aura 5 Day x1
• Aura of Resonance Recovery Elixir (14 days) x2
• 3 Battle Items Chest x3
• Una’s Tasks [Daily] +1 x3
• Pheon x20
• Growth Support Pack
  • Destruction Stone Selection Pouch x5
  • Guardian Stone Selection Pouch x12
  • Honing Shard Selection Chest x10

Remember that your Aura of Resonance Recovery Elixir must be used within 14 days of when it’s claimed!

We hope this helps make up for the time in which heroes were unable to explore Arkesia, and we thank you for your patience surrounding the situation.

Helden von Arkesia!

Wegen der verlängerten Ausfallzeit und der mehrfachen Verzögerungen, die bei der Durchführung des Updates am 7. September aufgetreten sind, erhaltet ihr ein Entschädigungspaket.

Die folgenden Gegenstände werden an alle Spieler geliefert, die sich zwischen jetzt und dem 16. September um 9:00 Uhr einloggen:

• Kristalline Aura 5 Tage x1
• Aura-der-Resonanz-Regenerationselixier (14 Tage) x2
• Kampfgegenstandstruhe (3 St.) x3
• Unas Aufgaben [Täglich] + 1 x3
• Pheon x20
• Wachstumsunterstützungspaket
  • Zerstörungsstein-Auswahlbeutel x5
  • Wächterstein-Auswahlbeutel x12
  • Fragment-Auswahltruhe: Verstärkung x10

Denkt bitte daran, dass ihr euer Aura-der-Resonanz-Regenerationselixier innerhalb von 14 Tagen verwenden müsst nachdem ihr es in Anspruch genommen habt.

Wir hoffen, dass wir damit die Zeit wiedergutmachen, in der ihr Arkesia nicht erkunden konntet, und...

Héros d’Archésia,

En raison de l’arrêt prolongé requis pour implémenter la mise à jour de septembre, les joueurs recevront une compensation.

Les objets suivants seront livrés aux joueurs qui se connectent avant 16 septembere à 9 h HNEC :

• Aura cristalline sur 5 jours
• Élixir de récupération d’aura d’écho (14 jours) x2
• Coffre d’objets de combat (3) x3
• Tâche d’Una quotidienne +1 x3
• Phéon x20
• Pack d’aide au développement
  • Besace de sélection de pierre de destruction x5
  • Besace de sélection de pierre de gardien x12
  • Le coffre de sélection fragments d’affinage x10

N’oubliez pas que votre Élixir de récupération d’aura d’écho doit être utilisé dans les 14 jours suivant sa réclamation !

Merci de votre patience !

Héroes de Arkesia:

Debido al extenso mantenimiento y a los repetidos retrasos que nos vimos obligados a realizar el pasado 7 de septiembre, todos los jugadores van a recibir un paquete de compensación.

El paquete se enviará a todos los jugadores que inicien sesión entre ahora y el 16 de septiembre a las 9 AM CEST, y contiene los siguientes objetos:

• Aura cristalina (5 días) x1
• Elixir de recuperación de aura de resonancia (14 días) x2
• Cofre de 3 objetos de combate x3
• Encargo de Una [diario] +1 x3
• Pheon x20
• Paquete de apoyo al desarrollo
  • Morral de piedras de destrucción x5
  • Morral de selección de piedras de guardián x12
  • Cofre de selección de esquirla de acabado x10

Recordad que el Elixir de recuperación de aura de resonancia solo se puede usar hasta 14 días después de haberlo reclamado.

Esperamos que este paquete sirva de compensación por el tiempo que vue...

Appreciate the bug report – glad to hear a client restart fixed it, but will definitely have this one looked into

I appreciate the advice, but I’ve been doing this for a long time myself. This is far from my first gig, and just as far from my first tough service outage. I spent all of yesterday in the thick of things, but now that the dust is settling, we’re all going keep moving forward together. Lost Ark may be a product and a service, but it’s also a video game. Video games are entertainment; they’re supposed to be fun and enjoyable, and things don’t need to be 100% serious all of the time. It’s okay to take a moment to make a joke and laugh. We’re all humans here, first and foremost.

Patch size isn’t always the determining factor to how things go – for example, some of our smoothest monthly updates have been more sizable. Unfortunately this patch was a sort of “base” build to help us prep for the end of the month server merges, which meant there was a lot of tricky background prep work happening as a part of this

No compensation has gone out yet, so your friends are either confused or looking at something old (or trolling). We’ll let players know when it rolls out!

It would definitely be cool to get it out to our players. Maybe we can swing it for a specific event or celebration!!

Worst LOA ON ever if it was…

This is not accurate – this was not compensation for a downtime extension in Korea, these were LOA ON gifts given to players for a previous LOA ON event.

I would say server merges are fairly common in MMOs, and aren’t generally an indicator that the sky is falling or anything. I did server merges for a different MMO I worked on, some… 5 years ago now? And that game is still up and running with consistent updates to this day.

Sure, our playerbase has declined from our launch (which was absolutely massive) but is still very healthy. When the game launched we had to open as many servers as possible as well as the entire Europe West region to accommodate for the huge flood of players into the game, but now that time has passed we’re really settling in with that stable audience.

I will actually be there next week (not for work purposes this time though)!!

We’re getting final sign off and then will share later today. Spoiler alert, Pheonix Plumes were not on the table even once (maybe we should add just 1 for the memes though?)

Interesting, thanks for the report – we’ll dig into this a bit more. Please let me know if it happens again!