devtrackers.gg
As the post pinned above says, we will work through a compensation plan once servers are up and running. Right now the priority is getting the game back up and playable before we decide on what that compensation will be.
As the post pinned above says, we will work through a compensation plan once servers are up and running. Right now the priority is getting the game back up and playable before we decide on what that compensation will be.
Latest is here:
Read moreOnce we get servers back up and running, we will be working through a compensation for players for the extended downtime.
Helden von Arkesia!
Das Team arbeitet an einem Fix, damit wir das Update vom 7. September evtl. noch heute veröffentlichen können, allerdings bedeutet das eine weitere Downtime. Wir gehen davon aus, dass die Server gegen 23:00 wieder verfügbar sind. Wir entschuldigen uns dafür, dass sich das heutige Wartungsfenster mehrfach verschoben hat und das Spiel für einen längeren Zeitraum offine war. Sobald die Server wieder laufen, werden wir uns überlegen, wie wir euch entschädigen können um uns für eure Geduld zu bedanken.
Greetings heroes,
The team is working through a fix that may allow us to release the September 7th Update later today, but unfortunately this will require additional server downtime. Servers are now expected to come back up at approximately 2 PM PT / 11 PM CEST.
We understand that today’s maintenance window has shifted multiple times and that the game has been down for an extended period. Once the servers are back up and running, we will be working on a compensation plan for our players as a thank you for your patience.
Héroes de Arkesia:
Nuestro equipo está trabajando en un arreglo para poder lanzar la actualización hoy al final del día. Por desgracia esto requiere un tiempo de desconexión mayor. Prevemos que los servidores volverán a estar activos sobre las 11 PM CEST.
Sabemos que la ventana del mantenimiento de hoy ha cambiado varias veces y que el juego lleva sin conexión bastante tiempo. En cuanto los servidores vuelvan a estar en funcionamiento nos pondremos a trabajar en un plan de compensación para los jugadores como agradecimiento por vuestra paciencia.
Héroes de Arkesia:
Nuestro equipo está trabajando en un arreglo para poder lanzar la actualización hoy al final del día. Por desgracia esto requiere un tiempo de desconexión mayor. Prevemos que los servidores volverán a estar activos sobre las 11 PM CEST.
Sabemos que la ventana del mantenimiento de hoy ha cambiado varias veces y que el juego lleva sin conexión bastante tiempo. En cuanto los servidores vuelvan a estar en funcionamiento nos pondremos a trabajar en un plan de compensación para los jugadores como agradecimiento por vuestra paciencia.
This would be rad actually, and we are hiring!
Read moreThings changed, and an update was provided. Unfortunately I can’t provide that information before the team requests a downtime extension and the decision has been made.
Just got word that maintenance will be extended, but is planned to include originally announced September patch content. Update is here:
Read moreWe do have some EU CMs that work out of that region. They are a part of AGS, and work across multiple projects. I am providing an explanation for the hours that the North American team was not present.
An update:
Read moreGreetings heroes,
The team is working through a fix that may allow us to release the September 7th Update later today, but unfortunately this will require additional server downtime. Servers are now expected to come back up at approximately 2 PM PT / 11 PM CEST.
We understand that today’s maintenance window has shifted multiple times and that the game has been down for an extended period. Once the servers are back up and running, we will be working on a compensation plan for our players as a thank you for your patience.
It is 10 AM PT where we are, so the sun has indeed not been up for 7 hours where we’re located. 3 AM is far outside of regular working hours.
Unfortunately a lot of this happened in the middle of the night for our North American team, which means communications and updates were not as consistent as they might normally be.
The game did come down for maintenance, the weekly reset will occur as usual.
I work for the company, so I thought it would be pretty straightforward that this is the latest information I have from the team. I am not relying on Twitter for updates. I linked the post so that players can have easy access to the update thread.
There will not be a rollback
Yes, this is the latest information I have.