Roxx

Roxx



08 Sep

Comment
    Roxx on Forums - Thread - Direct

Unfortunately today’s maintenance is facing an additional extension, requiring an additional 4 hours and an uptime of 9 PM PT / 6 AM CEST. In the case of maintenance finishing earlier than this, we will re-open servers as soon as possible.

Thank you for your patience throughout the day.


07 Sep

Comment
    Roxx on Forums - Thread - Direct

I don’t have the technical knowledge to get into the weeds about what restarting the maintenance completely and shelfing the patch entirely would entail (and this is something I would look for more info on if the team wasn’t strapped working on this, but they definitely have other priorities right now). I can confirm that the patch is planned to arrive after this downtime in any case.

Comment
    Roxx on Forums - Thread - Direct

Nous devons prolonger la maintenance programmée pour toutes les régions. Les serveurs devraient être de nouveau disponibles à 2AM CEST. Nous vous tiendrons informés dès que nous aurons plus d’informations. Nous vous remercions de votre patience.

Comment
    Roxx on Forums - Thread - Direct

Wir arbeiten mit Hochdruck daran, das Spiel wieder zum Laufen zu bringen und müssen die heutigen Wartungsarbeiten um weitere 3 Stunden verlängern. Die neue voraussichtliche Endzeit ist 2:00. Wir entschuldigen uns für die weitere Verzögerung. Eure Entschädigung wird natürlich entsprechend angepasst, um die verlängerte Ausfallzeit wieder gut zu machen.

Comment
    Roxx on Forums - Thread - Direct

El mantenimiento de hoy se va a extender 3 horas más mientras trabajamos para dejar el juego listo. La nueva hora prevista es 2 AM CEST. Pedimos disculpas por las molestias que estos continuos retrasos hayan podido causar. Ajustaremos la compensación para los jugadores de acuerdo a este mantenimiento extendido.

Comment
    Roxx on Forums - Thread - Direct

El mantenimiento de hoy se va a extender 3 horas más mientras trabajamos para dejar el juego listo. La nueva hora prevista es 2 AM CEST. Pedimos disculpas por las molestias que estos continuos retrasos hayan podido causar. Ajustaremos la compensación para los jugadores de acuerdo a este mantenimiento extendido.

Comment
    Roxx on Forums - Thread - Direct

Unfortunately sometimes tests all look right until one goes wrong. No lies here, but things are fluid in game dev and can change quickly. I think it’s pretty clear that today has been a rough day on the team in terms of getting things back up and running.

Comment
    Roxx on Forums - Thread - Direct

This would require an entirely new build, with new code, testing, implementation, etc. This is not possible.

Comment
    Roxx on Forums - Thread - Direct

A large part of releasing this build is that it is a “base” requirement for the server merges that are slated for the end of the month, so it is necessary to get it integrated in the game so that we can make progress towards those merges.

Comment
    Roxx on Forums - Thread - Direct

Today’s maintenance will be extended for an additional 3 hours as we work to get the game back up and running. The new estimated end time is 5 PM PT / 2 AM CEST. We apologize for the continued delays, and player compensation will be adjusted accordingly to help make up for this extended downtime.

Comment
    Roxx on Forums - Thread - Direct

Today’s maintenance will be extended for an additional 3 hours as we work to get the game back up and running. The new estimated end time is 5 PM PT / 2 AM CEST. We apologize for the continued delays, and player compensation will be adjusted accordingly to help make up for this extended downtime.

Comment
    Roxx on Forums - Thread - Direct

This was not an in-game bug that needed to be QA’ed, but an issue with staging the build on the live environment. We received a fix for this from the devs, which is now being staged and tested. We’ll let you know when servers are back up.

Comment
    Roxx on Forums - Thread - Direct

We still have approximately an hour until things are supposed to be back up and running. Tests have looked good so far :crossed_fingers:

Comment
    Roxx on Forums - Thread - Direct

Working and being on the forums with the rest of you :slight_smile:

Comment
    Roxx on Forums - Thread - Direct

Salutations héros,

L’équipe travaille sur un correctif qui pourrait nous permettre de publier la mise à jour du 7 septembre plus tard dans la journée, mais cela nécessitera malheureusement un temps d’arrêt supplémentaire des serveurs. Les serveurs devraient être rétablis vers 14h00 PT / 23h00 CEST.

Nous comprenons que la fenêtre de maintenance d’aujourd’hui a été déplacée plusieurs fois et que le jeu a été indisponible pendant une période prolongée. Une fois que les serveurs seront de nouveau opérationnels, nous travaillerons sur un plan de compensation pour nos joueurs afin de les remercier de leur patience.

Comment
    Roxx on Forums - Thread - Direct

Hey, I appreciate the post. I know it’s frustrating; I think a lot of the issues surrounding this delay in particular stem from the fact that a lot of these changes and fixes came in overnight for the NA teams. The call was made to delay after business hours, and then the changes that came in afterwards happened very late at night when a majority of the team was offline and asleep. When this happens, we have people that step in and help post updates, but with so many folks across teams offline it makes it extremely difficult to get full transparent communications up and going at those odd hours.

Comment
    Roxx on Forums - Thread - Direct

Probably definitely won’t be that but I appreciate the hustle

Comment
    Roxx on Forums - Thread - Direct

The plan is to include the September 7th patch, but with the new fix that came in to resolve the original issue we do have to test that fix and make sure it is fully functioning.

Comment
    Roxx on Forums - Thread - Direct

We haven’t decided on the compensation package yet, but anyway happy birthday!