Roxx

The Europe West region reopened approximately 3 hours ago, a full 8 hours ahead of the announced downtime for server merges.

I understand your server didn’t have a merge, but in order to merge servers and transfer data, the whole region needs to come down for technical work as there are a number of cross-regional systems implemented within the game. We cannot leave processes running while we are actively working on them.

Appreciate this report – will flag for the team. If you can provide any additional specific details on what exact servers are a part of this, please let me know!!

This downtime is not just for the update, but it is a result of the server merges which take a large amount of manual work to complete. Europe Central has the longest downtime due to the amount of player data and information that is being transferred because of the size and scale of the region.

No; as maintained, we do not have plans for powerpasses to go out with every class release, and this has not been the case with all class releases so far. It was indeed a surprise to give another Punika powerpass to players, as the Machinist class is highly popular and we received a lot of player feedback around folks wanting passes for this particular class. As a live service game, things are always subject to change due to player feedback.

Servers have been offline for approximately 10 hours; estimated downtime was 16 hours, so we’re not quite 2/3rds of the way through. We’ll let you know if servers come back up early.

It’s not going to be removed, as it’s an additional mitigation against bots and scammers. However, it won’t take long to clear and shouldn’t have a massive impact on regular players.

Ok folks, I was able to gather an answer (though some players have already caught on with the game coming back up). Thanks for the callouts on this – we will indeed follow the other regions, which means that players with an item level above 1475 will no longer be able obtain some rewards (ex gold, engraving books, tailoring, metallurgy) from the Argos Raid. Patch notes will be updated as well. Sorry for any confusion!

We’re looking at giving some items for compensation to players that are on servers/regions with longer downtimes today, but this hasn’t been locked in yet. We’ll let you know if it happens!

Thanks! I went on a vacation.

Appreciate this report. The team is working through some issues with Chaos Dungeon resets after this patch so we’ll make sure this is noted in that information as well.

Having more data to transfer and Europe Central taking longer to open isn’t a result of different treatment of the region; the Europe Central region in game by far has the most significant amount of player and server data to work through with these merges due to it’s high population and active playerbase, so it will naturally take more time to complete.

I don’t have a pizza-hut style loading bar available, but the when some of the early morning regions were opening, the merge scripts on Europe Central were just reaching about the half way mark – so significantly more data is being worked through.

PLEASE keep in mind the above comment is not an indicator or accurate point of data to estimate how long Europe Central merges will take, as there are additional steps required to complete the merges and validate all of the work that is taking place, and these will take different amounts of time. We’ll keep providing updates to when things are opening up. Just thought it was an interesting note to share with OP!

Totally fair, I know this is frustrating for folks. The timing for this is partially due to the all hands on deck scenario that is taking place with the update and merge schedule, and making sure all the folks needed from multiple teams are available and ready to make things happen and work through any issues that pop up. When we do our next round of merges in a few weeks, once we’ve been through this process we’re going to make an effort to separate things out if possible

Yes, it is correct that Europe Central will likely take the longest to come back up. However, this is due to the fact that that region by far as the largest amount of players and data to be transferred during the merges. All merges are running in parallel, but because of the volume of information that is being worked with on Europe Central it will need more time than the others before it is complete.

Characters over the cap limit will go into Universal Character storage so you can swap them out. There’s more on that here: Server Merge Details - News | Lost Ark - Free to Play MMO Action RPG

You’ll keep your packs that you already purchased as well; specific details on how different types of items are merged are also in the above link, but you’ll be all good here ...

Unfortunately the whole region will be impacted by merges happening on it, even on servers that are not being merged themselves. This is due to the amount of data that needs to be merged and transferred and the number of systems that operate at a region-wide capacity within the game, which unfortunately means the whole region will need to come offline.

As far as I’m aware it is not included, but we’re aware players are interested in seeing a Knowledge Transfer increase and as always have passed it along

If you’re using the Auction House as intended, you won’t have any issues.

While it won’t help with region wide functionality, merging servers will still have an impact on server wide functionality and server population and health. This will still have a positive impact on players

They should already be fixed with an extension to October 12th. If you’re still experiencing issues using them please let us know