Sarno

Hi @desrocchi,

Thanks for the report!

Please reach out to our team directly, as we’re looking into this and would like to ask you for more information if you’re willing to help us to further investigate this. Thanks!

Excellent, thanks!

Just wanted to make sure.

Thanks for the report!

Could I ask whether you have the unique shield Rahyeh’s Light equipped?

Confirmed: I’m removing these non-functional UI elements for now.

Thanks again.

I believe I’ve identified the cause for this.

I’ll need to discuss this with other engineers. We want the Ladder page available again soon, and I don’t think we’d be willing to delay that to fix this. If it’s not a quicker issue to fix than I suspect, we’ll likely remove the search button for now. Thanks for bringing this to our attention.

Fixed.

Thanks again for the report.

Hi @Celsius,

First, I would like to thank you for your support. I recognize a lot of factors are weighed up when one decides whether to buy an Early Access game, particularly in cases where it is the first game developed by an indie studio. We really do greatly appreciate your early support.

When people buy Last Epoch through Steam, they should automatically be granted the full contents of the $35 Ardent Gladiator supporter pack. I have personally taken the responsibility for checking each of the items included in this package to see whether it was available to you - and in cases where it was not, manually assigned it to your account.

To access your Juvenile Skullen in-game pet, please open the Cosmetics window - the default keybind for this is K - and click on ...

Hi @DMFVisuals,

Please accept my sincere apology for this.

I’ve been discussing this situation with other members of our team, and we should be getting all instances of this problem resolved within the next week. The solution we are working towards is having all instances of players being directed towards our support team linking to our new support site, which will be available at https://support.lastepoch.com when it has been launched. When it became clear that our new support site would not be ready in time to be launched alongside Patch 0.8 earlier this month, the links to that address were changed inconsist...

Hi there,

We were experiencing server-side issues on the day this was posted, and those were resolved later that same day. I’ll mark this thread as solved, however if you are continuing to experiencing problems when trying to log in, please let us know and we’ll investigate further.

I am sincerely very sorry for the inconvenience that those issues caused.

Hello,

We are unfortunately unable to assist in any way with refund requests in cases where the purchase is not made from us directly. It is up to other companies to decide their own refund policies and whether a particular transaction meets the refund policies that they offer.

As previously stated in your other thread, Last Epoch has always been advertised on Steam as requiring a Last Epoch account to play. It is ultimately up to Valve to decide whether the...

Hi there,

Please contact us through our support site if you have not already. Unfortunately, we are unable to address account issues such as this via our public forum.

https://support.lastepochgame.com/article/167-account-rename-requests

Thanks for the report!

This issue hadn’t been raised during our internal QA efforts. I’ll take a look.

Moving thread from Feedback and Suggestions to Customer Service.

Moving thread from General to Website Bug Reports.

As this is not a website-related issue I’m moving this to #technical-support.

I’m glad to hear you’re now able to play without issue.

Thanks for the report!

Moving from #technical-support to #bug-reports to make sure our QA team sees this.

Thanks for the report, these are known issues.

I am sorry, however as previously explained we have no ability to initiate a refund of payments made to other companies.

Resolved via support ticket.

We are unable to refund purchases made from other companies.

We have not received all of the money, nor have we any information pertaining to the transaction, nor do we have access to the payment systems of other companies.

While the need for a Last Epoch account was temporarily removed, it was always advertised as needing one. If you would like a refund for a Steam purchase, you will need to continue to discuss the matter with Valve. If you would like to delete your Last Epoch account, you should be able to do so from your account management page.