Sarno

Sarno



30 Nov

Comment
    Sarno on Forums - Thread - Direct

Moving from #bugs to #off-topic.

Comment
    Sarno on Forums - Thread - Direct

It seems you may have sent us the DxDiag twice.

Could you please send us the MSInfo?


29 Nov

Comment
    Sarno on Forums - Thread - Direct

Thanks for the post!

While this functionality is not desired, it is a technical limitation affecting the persistance of zones. We’ll be changing this in future, though I’m not able to offer an ETA for this.

Due to this not being a distinct bug but rather a sypmptom of a global issue, I’ll mark this thread as solved. While that’s a bit of a misnomer, it’s mostly used to indicate that we do not need to later address the topic of this thread - which in this case is true.

Comment
    Sarno on Forums - Thread - Direct

Thank you for providing so much information. Unfortunately, the log file provided does not have any references to the crash - although this is itself helpful to know.

To investigate this further, I would need to see both a DxDiag and MSInfo.

We have support articles showing how to generate each of these;

Read more

28 Nov

Comment
    Sarno on Forums - Thread - Direct

Hey there,

Thanks for the feedback!

While this is something we will definitely tackle, unfortunately I can’t say when it may be resolved. We’ll mention it in the relevant #patch-notes thread. :slight_smile:

Post
    Sarno on Forums - Thread - Direct

The Release of Patch 0.7.4

We approached Patch 0.7.4 with a desire to reveal less ahead of time than normal - and we really enjoyed watching the community discover Last Epoch’s first guaranteed unique item drop, figure out Time Rifts, and get a first look at most of the new specialization trees.

We think withholding some information contributed to the patch being more exciting than it otherwise would have been. We’ll continue to refine our pre-patch messaging, and we’d love to hear what you think: want to know everything in advance, or find things organically?
 


Patch 0.7.4 in Pictures

Below are a few screenshots of me playing Last Epoch since we released Patch 0.7.4. Not only do these show off some of the newly implemented areas and creatures, but they also provide a rare opportunity to see some of the highly optimized builds used by EHG staff!

... Read more

27 Nov

Comment
    Sarno on Forums - Thread - Direct

Thanks for the constructive feedback, @Tree.

We’ll be discussing some of these points during a meeting sometime next week. :slightly_smiling_face:

Comment
    Sarno on Forums - Thread - Direct

Hello,

Six hours ago server-side data corruption was identified and corrected.

This should resolve all cases of downloads getting stuck at 36.5%.

Apologies for the inconvenience while this was being investigated.

Comment
    Sarno on Forums - Thread - Direct

Hello,

Six hours ago server-side data corruption was identified and corrected.

This should resolve all cases of downloads getting stuck at 36.5%.

Apologies for the inconvenience while this was being investigated.

Comment
    Sarno on Forums - Thread - Direct

Hello,

Six hours ago server-side data corruption was identified and corrected.

This should resolve all cases of downloads getting stuck at 36.5%.

Apologies for the inconvenience while this was being investigated.


26 Nov

Comment
    Sarno on Forums - Thread - Direct

Hi there,

Could I ask what temperature is being reported for your CPU and video card when one of the FPS drops occurs? I’d be curious whether it may be caused due to thermal throttling.

Could you please upload a system report file as an attachment to a new post in this thread?

Comment
    Sarno on Forums - Thread - Direct

Hey there,

Please try restarting Steam, and remove any unused input peripherals such as controllers and steering wheels. If the issue persists, please attach a log file to a new post in this thread.

Comment
    Sarno on Forums - Thread - Direct

Hey there!

This isn’t currently possible, however that will change - possibly before the end of the year.


25 Nov

Comment
    Sarno on Forums - Thread - Direct

Hello,

If this happens again, please post a log file. You can upload one and attach it to your post.

https://support.lastepochgame.com/article/39-the-games-log-file


24 Nov

Comment
    Sarno on Forums - Thread - Direct

Looks like I was right. :wink:

I’ll mark the above post as a solution.

Comment
    Sarno on Forums - Thread - Direct

Hey there!

I’ve tried reproducing this on a couple of systems and I haven’t been able to.

If you wouldn’t mind, the following could be very helpful in identifying the issue;

Read more
Comment
    Sarno on Forums - Thread - Direct

Hey there,

Sorry to hear that! Could you post the Launcher’s two log files?

You can use the Upload button to attach them to your forum post.

https://support.lastepochgame.com/article/108-the-launchers-log-files

Comment
    Sarno on Forums - Thread - Direct

A post was split to a new topic: Launcher

Comment
    Sarno on Forums - Thread - Direct

That’s actually kind of strange - because from what I saw in the logs you provided, I believed that the issue was caused by a limited amount of available space - which a fresh install of Windows 10 should have resolved (admittedly in a roundabout sort of way).

How much space is currently available on your PC? Could I ask for newer logs, please?

Comment
    Sarno on Forums - Thread - Direct

Hi there,

No apology necessary! We’re always happy to help. :slightly_smiling_face:

I believe this is likely a case of you having registered multiple Last Epoch accounts and used different accounts when posting on the forum and playing the game.

You’ve been an active participant on our forum - and whenever I see someone active on the forum with no supporter badge, I check to see whether they are entitled to one in case the automated badge assignment failed for whatever reason. I can remember looking into this previously and not seeing any purchases associated with that account.

A member of our team has responded to your two support tickets. I’d suggest following up with us there, due to account-related discussions often needing to include sensitive information.