SomethingWitty

Greetings Dontfrown, We are aware of some issues that are causing password reset and email verification notifications sent from our Account Services system to fail to be sent. Our team is actively working to correct this and we hope to have a solution in place very soon. We will update this thread when we have a resolution in place. We appreciate your patience and apologize for the inconvenience.

Greetings mortalux, We have not yet implemented roles for the Alpha Two pre-order packages. Once we get closer to the start of that testing phase, we will create the applicable roles, badges, and forum categories. Once those permissions are set up, we will make an appropriate announcement so that all participating players will know where to look for pertinent information. I am closing this thread. Feel free to make a new post should you have any other questions.

Greetings MensoTheOrginalGamer, The option to post a question only existed on the Support & FAQ forum. But the New Question option on the Home category didn't make that very clear. We have worked with the Community team to resolve this issue by removing the Ask a Question functionality since it has created more confusion than it helped to resolve. I am closing this thread. Feel free to make a new post should you have any other questions.

Greetings mortalux, We appreciate your enthusiasm for our game, but as I mentioned in your previous post, the only way to get access to the testing phases is with a Kickstarter or Pre-Order package. If you already have a package, then you can check your account inventory to see which phase you will have access. If you would like us to look at your account, please feel free to put in a support ticket as we do not share personal account information on the forums. I am closing this thread. If you have any further questions, feel free to make a new post or reach our support team direc... Read more

Greetings mortalux, Access to our Alpha and Beta testing is currently reserved for our Kickstarter and Pre-Order backers. Players who have purchased these packages will get access to testing first. At this time, we are not offering any packages with testing access as we evaluate our ability to provide a quality experience to our existing playerbase. As we get closer to the start of the Alpha Two phase (and all future phases), we will evaluate our capacity versus player count and may potentially offer other ways of gaining access to testing. If you are interested in participating in future testing, we would also recommend that you... Read more

Greetings MarcoDark, We have ended the sale of Pre-Order packages, which grant access to our upcoming testing phases. This was done to ensure that we are able to provide a high-quality experience to those who are already signed up to participate in testing. As we get closer to the start of the Alpha Two phase (and all future phases), we will evaluate our capacity versus player count and may potentially offer other ways of gaining access to testing. If you are interested in participating in future testing, we would also recommend that you follow us on all the socials as we occasionally have giveaways for testing access. And should we announce other packages, social media is a great way to stay up to date. I am closing this thread. Should you have any other ques... Read more

We are aware of issues with the Ashes of Creation forums displaying correctly on some mobile platforms and hope to have a resolution soon. We apologize for the inconvenience. I am locking this thread as we already have another one here.

We are aware of issues with the Ashes of Creation forums displaying correctly on some mobile platforms and hope to have a resolution soon. We apologize for the inconvenience.

Greetings Vissox, Upgrading your current Pre-Order package to a higher tier has always been a feature, and will grant you all of the items included in the higher tier pack. Upgrading was not removed, only sales of new Pre-Order packs. So yes, if you were to upgrade your Wayfarer package to a package that includes Alpha Two access, you would be invited to the Alpha Two testing. At this time, we have no intention of removing the upgrade option for the foreseeable future. But we will provide ample notice before that option is removed. I am closing this thread. Feel free to make a new post should you have any other questions.

Greetings dread13. Please put in a support ticket and our support team can investigate your situation. I am closing this thread. Please feel free to create a new post if you have any other questions.

Greetings Prodigy, As Hinotori mentioned above, neither Kickstarter nor Pre-order package upgrades are ending—only the sale of new pre-order packages. We will provide ample notice via our monthly live stream, News, and social media if and when that changes. I am closing this thread. Feel free to make a new post if you have any other questions.

Greetings Chevelev, As Hinotori mentioned, after the discontinuation of the pre-orders, you will be able to upgrade an existing pre-order for the foreseeable future. Any changes to that will be posted with ample notice both to our News and social media channels, and an announcement will be made in our Monthly livestream. You can review the FAQ that announced the end of the preorder packs, posted at the bottom of the news article here: https://ashesofcreation.com/news/2023-09-12-the-unseen-order I am closing this thread. Feel free to make a new post if you have any other questions.

Greetings SlowBRN, If you have access to the Alpha One test phase, it would be listed in your Account Inventory. You would also have an Alpha One role here on the forums. By the $300 package, I presume you mean the Voyager Plus package. That pack includes access to Alpha Two, Beta One, and Beta Two. We just announced that the Alpha Two phase will begin in Q3 2024. When we are ready for the Alpha Two players, we will reach out directly via the contact email on your account and we will make numerous updates on our Social Media and News channels to ensure that players know how to be involved. I am closing this thread. Please feel free to make a new post if you have any other questions.

Greetings CARTHAGO_DELENDA_EST, As UnknownSystemError mentioned, there are no gifting options for pre-order packages. At this time we do not have plans to add that feature. If this is something you would like to see, please make a suggestion post in the General Discussion area. I am closing this thread. If you have any other questions, please feel free to make a new post.

Greetings Coolburn,

As tautau mentioned, Alpha Two will last in various forms until the retail release of the game. The Alpha Two servers will likely be up and down for specified periods as we identify testing needs.

I am locking this thread. Please feel free to make a new post if you have any other questions.

Greetings bastion,

None of the in-game collaboration content has been completed. We will reach out to all eligible players when we get to that point.

As for the Phoenix Initiative, you will want to submit a ticket to our support team so that we can verify your account and get an NDA sent out so that you can participate.

https://support.ashesofcreation.com/hc/en-us/articles/360023436173-How-do-I-get-access-to-Phoenix-Initiative-PI-on-the-forums-and-discord-

I am closing this thread. Please feel free to make a new post if you have any other questions.

Greetings Karbunclee,

As arsnn mentioned, we do plan to have harmonized pricing for some regions with an economy with lower purchasing power. Those regions would be separate from the standard pricing regions, with no cross-play options.

I am locking this thread. Please feel free to make a new post if you have other questions.

I am closing this thread. If you still have an issue Wendigo_Actual, please submit a support ticket so we can try to assist you further.

Greetings Wendigo_Actual,

Please try signing out of the forums completely and close out your web browser. Then restart your browser, load the forums page, press Crtl-F5 to hard-refresh the forum page, and sign back into your account.

If that doesn't fix it, all we can suggest is to try deleting the cookies for the Ashes of Creation forum website. If you need help with that, please put in a support ticket and we can try to help you further.

https://support.ashesofcreation.com/hc/en-us

Greetings Kerbenschein

At this time, the only roles that are generally applied on Discord or the forums are Kickstarter packages and Alpha One access.

Once we get closer to the start of Alpha Two testing, we will set up the necessary roles and channels for that testing phase.

I apologize if this does not answer your question, but it is the most common answer for this type of question. Please feel free to submit a support ticket and we can look into your specific situation.

I am closing this thread. Feel free to make a new post if you have any other questions.