SomethingWitty

We do not currently have a timeline for if or when Xsolla may return as a payment processor. We apologize for the inconvenience. I am closing this thread. Please feel free to make a new post if you have any other questions.

Greetings Daghr, We do not currently have a timeline for if or when Xsolla may return as a payment processor. We apologize for the inconvenience. I am closing this thread. Please feel free to make a new post if you have any other questions.

Greetings Daghr, We are sorry but we do not have any sort of payment plan. You may look at PayPal, I think they offer a "Pay Over 4" system in some situations. I am closing this thread. Please feel free to create a new post if you have any other questions.

Greetings Killergaming, There are no region locks in Ashes of Creation. You can log in from anywhere that is not prohibited by a government sanction. I am closing this thread. Please feel free to make a new post if you have any other questions.

Greetings Hohenstaufen, A news article has been published that outlines these new Wave packages and provides all the dates. https://ashesofcreation.com/news/2024-08-20-alpha-two-wave-bundles

Greetings DesertfoxOG, Please put in a support ticket and our team will be able to assist you. I am closing this thread. If you have any other questions, please feel free to create a new post.

Greetings namtok, You can find information in the article below pertaining to how to access testing and when you may be invited. https://support.ashesofcreation.com/hc/en-us/articles/31642341615763-How-do-I-gain-access-to-the-Alpha-Two-Testing-phase I am closing this thread. Please feel free to make a new post if you have any other questions.

Greetings Quenya_Tarwa. Please put in a support ticket and our team can look at your account. We do not want to discuss private account information in a public space. https://support.ashesofcreation.com/hc/en-us Closing this thread. Please feel free to make a new post if you have any other questions.

Greetings KavShrike When you make a change to your account, such as resetting the password or updating your email address, your account is temporarily locked until that process is complete. And part of that is locking your forum account as well. The "You have been unbanned email" (without a corresponding "You have been banned" email) is a product of this process. We are working to make this process less confusing, and hope to have an update in the near future. We appreciate your patience as we work to resolve this issue.

Greetings yamu1, We do not do any sort of account support in a public space such as the forums. Please put in a ticket for our support team and we can assist you with any account questions that you have. https://support.ashesofcreation.com/ As for the "You've Been Unbanned" notification you received from the forums (without a corresponding "You have been banned" message), that happens if you change any information on your account. The forums temporarily lock the account until the changes are complete. We are working to improve that process. I am locking this thread. If you have any other questions, please feel free to make a new post.

Greetings catibrie, When you make a change to your account, such as resetting the password or updating your email address, your account is temporarily locked until that process is complete. And part of that is locking your forum account as well. The "You have been unbanned email" (without a corresponding "You have been banned" email) is a product of this process. We are working to make this process less confusing, and hope to have an update in the near future. I am closing this thread. Please feel free to make a new post if you have any other questions.

Greetings mkuis, We did receive your tickets, and we have replied to them. Please follow those directions and we can help with your account. I am closing this thread. Please feel free to make a new post if you have any other questions.

Greetings MightySpartan, Any updates to our release schedule will be announced on the monthly live stream, our social media channels and our support articles. https://support.ashesofcreation.com/hc/en-us/articles/360016315013-What-are-the-Alpha-Beta-Release-dates I am closing this thread. If you have any other questions, please feel free to make a new post.

Greetings dufly, We are sorry, but as we have been announcing since September 11, 2023, Pre-Order packages have been removed from the Ashes of Creation shop and are no longer available. This is not the end of Ashes of Creation content, just the end of our Pre-Order packages. Keep an eye on our News and Social Media channels for updates as to what may be coming next on the Ashes of Cr... Read more

This is a bug that we have reported to the forum provider. Unfortunately, we do not have an ETA for resolution. We do apologize for the inconvenience.

Closing year-old necro thread. Feel free to make a new post in General Discussion should you have any new ideas for game guides.

Greetings dupes, At this time, we are not offering any packages with testing access as we evaluate our ability to provide a quality experience to our existing playerbase. As we get closer to the start of the Alpha Two phase (and all future phases), we will evaluate our capacity versus player count and may potentially offer other ways of gaining access to testing. If you are interested in participating in future testing, we would also recommend that you follow us on all the socials as we occasionally have giveaways for testing access. And should w... Read more

Greetings blat Due to privacy concerns, we do not share any sort of moderation action with anyone but the account holder.

Greetings v00d0 We responded to your support ticket. Please reply back to that and we can assist you further.

Greetings Dontfrown, We are aware of some issues that are causing password reset and email verification notifications sent from our Account Services system to fail to be sent. Our team is actively working to correct this and we hope to have a solution in place very soon. We will update this thread when we have a resolution in place. We appreciate your patience and apologize for the inconvenience.