Supercell_Drew

RE: communication topics
these stopped being weekly some time ago! there wasn't an announcement, but it is usually communicated whenever i see this issue brought up.

" There is no need to have super important topics every time"

i disagree that making a post for the sake of making a post is really adding anything to discussion, and when we used to make 'small' weekly updates, we received negative feedback due to not giving too much info.

i would much rather make more informative, meaningful posts than be stuck into a mandatory weekly thread that potentially didn't really give anything to players (which is why we stopped making them weekly).

"keeping a contact with the community of their game is important"
i agree - this is why we are also in contact with you guys through comments and other threads - weekly threads were not the only place we respond to you.

this comment is not meant to put you on blast btw - i just...

i deleted it because i found another comment to reply to - and thought the comment didn't really make sense 'we don't comment on people's bans' while i was literally commenting on them publicly

it was in the middle of launching the new season so i just left it as i had a bunch of other stuff to do. nothing suspicious! not everything is a supercell conspiracy lol.

either way - i'll reply here now :

the player was banned legitimately.

We will be adding more Star Levels in coming Seasons, though they will not be in every Season

that's fair enough - we may have missed them! we'll be looking into it tomorrow thanks to this post.

never heard of it until today. if it happened last month i'm sure we would have seen reddit posts about it too, so perhaps it's a new one. i have forwarded this post to the team - thanks for the reproduction steps u/Vexium

posting this here for visibility - comment from another thread

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PSA: Trophy Road Card Collection Bug

TL;DR THIS IS ONLY VISUAL - YOU STILL GET YOUR CARDS

There are player reports that they aren't getting the cards they chose from the choices.

We have replicated and identified this bug, and there is a visual issue that makes it seem this way - but you are receiving the correct cards.

The bug explanation:
(this only occurs on the 'multiple choice' Trophy Road cards)

1. You have 0/50 Epic Cards
2. You must choose between Cannon Cart or 10 random Epic cards
   You choose the random choice
3. You are given 10 (you are now at 10/50)
4. The animation then plays, but the visual logic thinks that you are receiving 10 on top of the 10 you just got, and so it displays 20/50
5. When you go to check the cards, it displays 10/50 (correct amount)

good point. have added to the list of fixes. sorry that you got the same card after choosing another 😞

PSA: Trophy Road Card Collection Bug

TL;DR THIS IS ONLY VISUAL - YOU STILL GET YOUR CARDS

There are player reports that they aren't getting the cards they chose from the choices.

We have replicated and identified this bug, and there is a visual issue that makes it seem this way - but you are receiving the correct cards.

The bug explanation:
(this only occurs on the 'multiple choice' Trophy Road cards)

1. You have 0/50 Epic Cards
2. You must choose between Cannon Cart or 10 random Epic cards
   You choose the random choice
3. You are given 10 (you are now at 10/50)
4. The animation then plays, but the visual logic thinks that you are receiving 10 on top of the 10 you just got, and so it displays 20/50
5. When you go to check the cards, it displays 10/50 (correct amount)

The issue stems from the fact that you were shown the incorrect visual ani...

correct

Every 24 hours, 1 Reward Tier will unlock. Except on weekends, when 2 tiers unlock every 24 hours. This means that all 35 Crown Chests will be available this Season

Can you DM me your player tag or paste it here if you're comfortable?

I can't see it happening myself so want to have our QA do some checks on your account!

Have you restarted your app too? Thanks for the info!

SEASON 2 IS HERE!

https://i.redd.it/e2ua1afoile31.png

Land Ahoy! Hopefully Fisherman won't be mad that we crashed his boat...

Enjoy a brand new Arena, Pass Royale rewards (including a new unique Tower Skin & Emote), new game modes, Challenges, and more in Season 2: Shipwrecked!

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SEASON 2 PASS ROYALE REWARDS

• Exclusive Season 2 Sandcastle Tower Skin & Emote
• 35 Pass Royale Rewards Tier to unlock
• Every player can unlock 34 Crown Chests & 1 Legendary Chest
• Enjoy perks such as free event re-entries, automatic chest unlocking, and more.

As the Season is ...

For the multiple choice cards, you can choose to have the card pictured, OR a random stack of the same rarity.

just because we respond to one thing does not mean we are not looking into another.

a typo is a tiny bit less serious than a potential breach of fair play, and can be responded to quicker.

i'm not making a public statement on a case/incident (that could be potentially very serious) without getting the facts and a solution.

they're just very bright chests!

(thanks for pointing this out - i'll get it changed tomorrow)

What's up Reddit - here are the Season 2 balance changes, with some notes from u/Supercell-Seth on the balance decisions. These will be coming alongside Season 2 on August 5th, 2019.

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Magic Archer

• Damage +16%
• Hit Speed 1.0s -> 1.1s

For Magic Archer to be an effective splash-attacking alternative to other choices, he needs to be able to defeat fragile Troops quicker. This change allows Magic Archer to 1-hit Spear Goblins and still 2-hit Minions when underleveled (as is often the case in 1v1 Ladder play).

Fisherman

• Anchor Range Increased 6.5 -> 7
• Hitpoints +10%

Fisherman’s win rates were, well, a bit fishy. We erred on the side of caution with his release, not wanting to release an overly powe...

hey, we're just finishing setting up the script now so it will be given out gradually to eligible players over the next couple of hours!

the balance changes announcement will be on saturday in tv royale itself, and then posted up here afterwards. one of your suggestions/fixes made it in, btw! so thanks for that

TV Royale on Saturday with Season 2 news and Balance Changes!

^{Did I just hear Magic Archer players cheering in the distance?}

Edit:

We'll be compensating players that had Pass Royale before this August 1st update with 250 Gems.

Again - we're sorry that this was an issue that took a while to solve! Thanks for your patience and understanding.

RE: Compensation for the chest queue bug

We will be sending out a message in the next few days containing compensation for this issue.

More details to follow but just wanted to address it now!