Supercell_Drew

Supercell_Drew



01 Aug

This update is mandatory and you will be prompted to update before you can play the game.

List of Fixes &Changes

Pass Royale Fixes

  • Fixed the issue where a queued chest's timer would sometimes reset before the chest had finished unlocking

Trophy Road

  • Fix for Trophy Road progression indicator sometimes showing the incorrect value on Android devices

Other Fixes & Changes

  • Crash will no longer occur when first joining a Global Tournament
  • Chests will no longer show incorrect chest graphics
  • League badge now displays during Battle start animation
  • Removed UI overlap when completing the tutorial
  • Fix for Legendary chests pop-up showing incorrect text
  • Shop graphics now update correctly
  • Missing text on loading screen returned
  • Improved pop-up hints on reward track
  • Chests ...
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27 Jul

Comment

thanks for the feedback! we also had some feedback from other game teams at supercell about how annoying it was every tier lol...
we are going to change it so that it appears on the first tier unlock (so that new players understand the process of unlocking tiers) and then remove/speed it up for every tier after that.
i'm unsure if it will be in the update before season 2, but it's on our QoL roadmap!


12 Jul

Comment

Hey everyone,

No excuses here - we're genuinely sorry for the issues that this bug is causing some players.

Other than actually releasing a fix there isn't much else we can add to our previous comments (beyond yes it's not working for some players, no that's not okay, and yes we hear you), but I thought I'd address a few comments I keep seeing around.

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As you can see from various comments on the sub, it isn't a bug which affects everyone, the feature works without issue for some people. There also seem to be m...

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10 Jul


08 Jul

Comment

hey u/Master2Bs.

i'm really sorry to hear about this, and i can understand your frustration.

i know this is not what you want to hear, but we can't take any action in this case. we do not have the full story, and it becomes tricky to get involved in situations where there is more hearsay than actual evidence.

i'm not saying that anyone involved is not telling the truth, but when we make decisions to do with player accounts, they have to always be based on data.

if we remove this leader and it turns out that they were 'in the right' all along, that isn't fair on them.

this most definitely isn't us saying that we don't care, or it's not our problem. it's just that unless we have some solid data that a user here was breaking our Terms of Service we...

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07 Jul

Comment

Originally posted by Chenchilpa_

Well, you did make the changes a while ago when you ‘doubled the trade token drop’ Ever since that update, I have barely gotten any trade tokens from war chests.. Before that update, I used to get at least 1-2 trade tokens/week (specially legendary and common) however, after that, most disappeared.

I’m assuming you used the Global Tournaments to make us think that you increased the trade tokens(as we got the tokens for free as we progressed in the tournaments) when in actual fact, you decreased the drop rate, probably because someone made an error in the coding which gave away too many tokens in the first place.

Now, Drew, I’m assuming you will read this response and you will stay silent, just as always, when there’s a problem, you guys immediately disappear.

Comment

u/chumboe1986 has answered the questions pretty well - so i just wanted to give a link to their comment.

to add to their comments, with the introduction of regular tournaments providing free rewards to players every 3 or 4 days, we have to adjust all events to give out balanced rewards between them. but obviously some challenges will have better rewards than others (casual ones for example) and just because one week a challenge has some rewards does not mean they will have the sam...

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Comment

Originally posted by matsieflatsie

What about trade tokens after the update. “We doubled the amount you would get!”. Feels like they are slowly reducing that again.

we haven’t made any changes to trade tokens since we increased the amount that players get

Comment

Originally posted by R3w1

Didn’t they also stop the weekly “What we’ve been up to”?

these stopped being weekly some time ago - we still do the ‘what we’ve been up to’ posts when we have relevant info to share though.


03 Jul

Comment

Originally posted by Legendary_Seycu

Hey Supercell & Clash Royale team! This is something for you because I already want to do this! u/Supercell_Drew Somebody needs to ask this on their Twitter!

this is a very cool idea - i'd love to gift some of my friends back home pass royale!

have put it on our wishlist/ideas board.

thanks!

Comment

Originally posted by furious656

Were all royale pass bugs fixed during this maintenance?(queue chest bug, gold name bug)

Comment

Originally posted by xBJack

Where is the maintenance drew? Its noon.. Will it come today?

we're trying to squeeze a few more bug fixes into this maintenance so it's coming a bit later than originally stated

Comment

Originally posted by Gagneto

So fixing some glitched graphics is more important and less optional than fixing the crash and letting people play the game ThinkingEmoji

we can perform a maintenance anytime we are ready, without any external approval.

but for an optional update we need to have it sent off to various app stores and approved by those app stores before we can make it available to our players, which can slow us down significantly when it comes to fixes.

some fixes cannot be performed in a maintenance, and therefore have to go in an update.

i hope that helps you understand the situation a bit better


02 Jul

Comment

Originally posted by BrunoThunder00

I know it's no easy job taking care of these things and I thank you for your effort in trying to solve this, but "later this week" is so vague (and far away) for such a huge problem for those who are experiencing the crashes. This morning I evolved from "100% loading crash" for "shop straight up crash". At this rate, we won't even make it in time to get the free gifts in shop (chest, tokens etc).

i'm sorry - i understand it's affecting your gameplay - but as we haven't completed all the work for the optional update yet, i have no solid ETA to give other than this week.

Comment

MAINTENANCE & OPTIONAL UPDATE INFO

We will be having a maintenance tomorrow morning (Wednesday 3rd July - Finnish time) and then will also be looking into releasing an optional bug fix update later this week.

The maintenance will deal with smaller issues such as 1 minute overtime, returning some iOS devices to normal graphics etc, whilst the optional update will deal with bigger issues such as crashes or devices freezing.

Comment

award for most annoying notification goes to...

and yes you can! we have already fixed it and are just waiting to push the fix live alongside some others. apologies until then


01 Jul

Comment

thanks for posting the vid - this is a bug we are aware is affecting some players.

if you don't mind - could you shoot me a DM or reply to this comment with your device type and OS? it's one of those bugs that is hard to nail down and seemingly 'random'. AKA the most annoying type of bug. so anything we can do to naildown its cause will help!

thanks for any help and sorry you're experiencing this problem!

Comment

Originally posted by RichRuzz

Not sure if this is a good place to post this but as a new/returning player in Arena 7, is there any good sites with up to date build guides and strategy? A lot of information when I search is older meta stuff and doesn’t seem as relevant. (Looking to buy the pass and get back into playing)

here's some sites owned and run by the community!

https://www.deckshop.pro/

https://royaleapi.com/

...

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Comment

Originally posted by Koffing123

Hi, I'm sure you're aware of the shop bug (Numerous people's game crash when entering the shop). Will this be fixed today or tomorrow?

we are aware. can't give an ETA right now on a fix but we certainly know about it!

Comment

Originally posted by DracoSuperbus19

In the next season map, or even if you could change this season, please leave off any cosmetic changes to the middle of the map. The grills or grates or whatever is messing up my building placements so I am usually placing my defensive building too high or too low. Thanks!

thanks for the feedback!