Ubi-Auron

Ubi-Auron



13 Dec

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @Poisonbeats and welcome to our forums!

I'm sorry to hear about your missing packs. Are you trying to access them on your new platform after the cross-progression update? Sometimes it takes a while to fully sync up a profile, so let us know if you're still missing them!

If you still can't access the pack, please let us know how many are missing and what rarity were they. If possible, please also provide us with some screenshots showing this - it will help us investigate further, thanks!

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @TerrifiedPeak2 and welcome to our forums!

I'm sorry to hear about your issues with cross-progression. Our team is currently investivating all reported issues and as soon as we have any updates, we'll post them on the forums.

I've checked your profile and it looks like you received all your items now. Could you please confirm if this is true? Let us know if you need anything else! 😊

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @Freewaysprite and welcome to our forums!

Could you please provide more information about your problem? When exactly are you encountering it? Is there an error message?

Let us know in details, so that we can take a closer look, thanks!

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @Slim-PP and thanks for reaching out!

As long as all profile accounts are correctly linked to your Ubisoft account, it does not matter what email they are registered under, so the progress should sync up correctly.

I've checked your profile and it looks like you received all your items now. Could you please confirm if that is true? Let us know if you need anything else! 😊

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    Ubi-Auron on Support Forums - Thread - Direct

Thanks for confirming this!

Glad to head that the issue is now resolved. Let us know if it ever happens again by snapping a screenshot and sending it our way - we'll be happy to investigate, thanks! 😊

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @I-Am and welcome to the forums!

I've checked your profile and it looks like your progression has now been synced up correctly. Could you please confirm if that is true?

Let us know if you have any other questions, thanks!

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @EnglishJenson and welcome to our forums!

I'm sorry to hear about your issues with insufficient tokens. We've received similar reports from players already and our team is currently investigating it.

In some cases, the tokens may simply be delayed. Have you managed to receive them now? Sometimes completing a match or restarting the game will sync them up correctly. Please also let us know if you've managed to sync up the missing operators too!

Let us know if you're still experiencing this or if you have any other questions, th...

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @Deathmaster4y and thank you for these screenshots!

I'm sorry to hear that you had problem playing together with your friends. We had a quick fix for an invite issue a few days ago, could you please confirm if it's working for you now? Thanks! 😊

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    Ubi-Auron on Support Forums - Thread - Direct


Hey @xXLe3001Xx and welcome to the forums!

Sorry to hear that you had issues redeeming your Buck Welcome Package. Sometimes it might take a couple of hours to add all the items to the inventory - have you managed to unlock them since?

If not, please let us know when exactly did you purchase the pack and provide some screenshots showing the items missing - it will help us investigate further, thanks!

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hey @Ebolaychik - thanks for reaching out!

I'm sorry to hear about your issues with launching the game. First of all, I would suggest going through all the steps in our technical troubleshooting guide for PC. You can find it by clicking on this link.

It will help to eliminate most common errors and allow us to continue trouble...

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @GroinGrappler and welcome to the forums!

I'm sorry to hear that your support case has been now open for a long time. Sometimes our support agents need some additional information to perform security checks on the account to make any changes. Moreover, if you don't have access to your email account, they might need some additional screenshots to recover it.

Hope this clarifies it, let us know if you have any other questions!

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @ABSOLUT and welcome to our forums!

I'm sorry to hear about your issues with receiving your charm! If you are still missing it, please reach out to our support on our Support Site or through a private message on Facebook or Twitter.

Please also prepare the following images:
- A screenshot showing your rank in-game (now possible in rank section, previous seasons are displayed).
- Screenshots or a short video of your entire Charms collection.

You can find links to our support channels here:
Support site: ...

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @Calamitity and welcome to our forums!

I'm sorry to hear that you had problem playing together with your friends. We had a quick fix for an invite issue a few days ago, could you please confirm if it's working for you now? Thanks!

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @JASDOG21 and welcome to the forums!

If you still haven't managed to resolve your issue, please try making sure that both Siege and Ubisoft Connect have admin rights enabled by default. If needed, you can find a guide on how do it here.

After that, please try verifying the game files in your launcher and give it anot...

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @ThatDutchGuy97 and welcome to our forums!

I'm sorry to hear that you can't join your friends' games. We had a quick fix for an invite issue a few days ago, could you please confirm if it's working for you now? Thanks!

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @Limun_17 and welcome to the forums!

I'm sorry to hear thay you can't play together with you friends. What platforms are you all playing on? Are you still experiencing this as of today?

If possible, please also share a short video (or screenshots) showing this behaviour here. You can upload a video to a site like YouTube and share the link with us - it will help us to take a closer look at this, thanks!

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @P-R-O-X-Y and thanks for reporting this!

I'm sorry to hear that you are unable to invite friends. What platform you and your friends are playing on? Do the invitations work the other way, when they are inviting you?

If possible, could you also please record a short video of this behaviour (you can post it to one of the free streaming sites, like YouTube, and share a link here) - it will greatly help us to investigate this further, thanks!

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @hometheatreman and thanks for your report!

I'm sorry to hear about another annoying pop-up you're experiencing! Could you please record a short video showing this behaviour so that we can forward it to the team? You can upload it to one of the streaming websites (like YouTube) and post it online - then just share the link with us. It will greatly help us to investigate, thanks! 😊

Comment

Hey @hometheatreman and thanks for your feedback!

I understand that seeing it every time can be annoying - I'll make a note of that to pass it to our team. Just to confirm - are you still experiencing it as of today?

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hey @hometheatreman and thanks for your feedback!

I understand that seeing it every time can be annoying - I'll make a note of that to pass it to our team. Just to confirm - are you still experiencing it as of today?