Ubi-Auron

Hi @MrBthe3 and thanks for letting us know about it.

I can see that you've already reached out to us on your support case about this. Once picked up by our specialist, they will continue troubleshooting it for you. In the meantime, could you please upload your MSInfo and DxDiag files to your case? It will help to take a closer look at what might be causing it, thanks!

Hi guys!

Thanks for further comments, screenshots and insights into this. It's been forwarded to our team, thanks!

Hi @JAC072 and thanks for more info.

I'm glad to hear that you've managed to resolve this issue by resetting the skill! The issues with Light-Fingered have already been reported to our team and they are investigating a possible fix, thanks!

Hi @ElRuaniito and welcome to our forums!

I'm sorry to hear about your issues experienced in the game. Since they seem to be of technical nature, could you please make sure to go through all the troubleshooting steps in our guide? It will help to eliminate most common errors and allow us to further support, thanks!

Hi @Elite-Eliejr032 and welcome to the forums!

As @azullFR (thanks for helping out) we can only offer help in English here, but you can always count on the player community to help! I hope that the links sh...

Hi @gdh0804 and welcome to the forums!

If you're still experiencing this on the newest version on the game, could you please record a short video for us to investigate further?

Hey there @JackAttack6928 and welcome to forums!

Thanks for letting us know about this, I'm glad you've managed to resolve this issue now!

If you have any further questions, or require further assistance, let us know!

Hi @Taligaro_F and welcome to the forums!

I'm sorry to hear about your issues with the overlay. Please make sure that the overlay option is enabled in the Ubisoft Connect settings (Enable in-game overlay for supported games under the General tab).

Please also make sure to go through all the remaining steps in our troubleshooting guide here that you haven't done before. Thanks!

Hi @dominantboy - have you now managed to resolve your store issue? If you need any futher help, let us know!

Thanks for helping out @SpirantCrayon22 and @azullFR ! I have also replied to the other thread you mentioned here about the description of the Berserker Set. Thanks!

Hi @azullFR and thank you for flagging this!

This might be a mistake in the description then. As I understand the tattoos are only mentioned in the description, but are not visible on the image and the icons listing the contents on the right? Have you managed to confirm if it's only relevant to the French desription, or other languages as well?

Hi @nemesis05 and @lemmie88 and thanks for providing more details.

Have you tried changing the screen setting to bordered instead of borderless? This...

Hey @AERAEAAEJ and thanks for confirming this!

Just for future reference - please do not reply under threads that are older that a couple of months. Anyway, I'm glad it worked, hope you can enjoy the game now!

Hey @Dark-Lordmm and welcome to our forums!

I'm sorry to hear that your saves are now corrupt. This might happen if the purchased version of the game is not compatible with the previously played version. Have you made sure to purchase the same version of the game, as you previously had in your subscription? It's also important that the game is in the same region.

Hey @TK-2227 and welcome to the forums!

I'm sorry to hear that you're experiencing this in your game. First of all, I would recommend completing all the steps listed in our PC troubleshooting guide here. If you need a link for another platform, let us know!

It will help to eliminate all the most common errors and allow us to continue troubleshooting. Thanks!

Hey @Kururinpa-exe and welcome to our forums!

Thank you for the screenshot. It might've been a temporary connectivity error. Have you managed to change your nickname since or try another nickname?

Hey @DizChriz and welcome to our forums!

I'm sorry to hear that you were banned in the game due to the crash. Player support is unable to lift temporary bans, as they are applied and automatically lifted by our system - the only solution is to wait them out and try again.

Our team is constantly trying to improve the online experience, so any feedback is appreciated. In the meantime, please also make sure that all the basic troubleshooting steps for your platform are completed, in order to minimise the chance of any errors happening on your end, thanks!

Hi @NGU-Nakago and welcome to our forums!

I'm sorry to hear that you're experiencing those issues. In case of any technical problems with the game, first of all we suggest to complete all the steps in our troubleshooting guide - it will help to fix all the most common issues and allow us to further troubleshoot the problem. Let us know...

Hey @Kaenshii and thanks for reaching out to us about this!

I'm sorry to hear that you're experiencing those issues in your game. Since you mentioned that it only started to appear after one of the updates, do you remember which update was it and when it came out?

In the meantime, please also make sure to complete all the steps in o...

Hey @lemody and thanks for reaching out!

I'm sorry to hear that you're experiencing technical difficulties while playing. Unfortunately, we are unable to lift or shorten temporary bans in the game as they are handled by an automated system.

In the meantime, I would suggest completing all the steps in our technical troubleshooting guid...

Hey @GHS_Kylin and @LeRealHtX !

I'm sorry to hear that you had issues redeeming your charms. Our team pushed an update last Wednesday that fixed it for some players....