Ubi-Auron

Hi @ilici7ana and welcome to our forums!

Your progression is tied to your Ubisoft account, so if you previously linked your PSN account to another Ubisoft account, the progress will be synced there. So please make sure you've got the right account linked on your profile settings page

Hey @ShapeShifter_ and thank you for reporting this!

I'm sorry to hear that you've encountered this situation in your game. Our team is constantly trying to improve the game experience and ensure it is stable, however sometimes issues like that might still happen.

We are unfortunately unable to lift temporary bans, as they are handled automatically by our system, but I'll pass the feedback to our team to help them improve it, thanks!

Hey @new_HUD_so_bad and thanks for for providing more tips!

Hey @r6npc2022 - was it a one time occurence, or does it happen every time you click the button? Is there an error message?

Hi @A_Razwan and thanks you for the screenshots!

I'm sorry to hear that you've encountered this in your game. We have already made our production team aware of this issue and they are working to resolve it.

As soon as we have updates on this, we'll post them here on forums and in the patch notes, thanks!

Hey @CTHoop1220 and thanks for reaching out!

I'm sorry to hear you're encountering these issues. It is important to link your Playstation account to the same Ubisoft account you used for your Steam games - otherwise the progress won't sync up correctly.

If you have any further issues with syncing your profile, feel free to reach out to our support team through on of the available channels, they will be able to take a closer look at your account and help further:

Support site: ...

Hello @Luv_hoob and welcome to the forums!

I'm sorry to hear that you had issues when joining the game. It's possible that they were caused by a maintenance happening around the same time. Have you managed to access the game now?

Let us know and if you're experiencing further issues, please also send us a screenshot here showing the error you're facing, thanks!

Hey @Stitches-gtr and thanks for sharing this!

I'm sorry to hear that you were banned from the session. Sometimes, if a sudden crash or disconnection happens, it might cause abandoning the match and receiving a temporary pentalty. Unfortunately, our team cannot lift them, as they are handled automatically by the system, and are lifted after they expire.

Hopefully, you are able to jump back in the action now, that your ban expired! Let us know if you have any further issues, or any other questions!

Hey @Re_Reset and welcome to our forums!

I'm sorry to hear about your issues with the Battle Pass. We've received reports of tokens being delayed while progressing in the Battle Pass and our team is currently investigating this issue. Once we have updates on this, we'll post them on forums and/or in the patch notes.

In the meantime, please try restarting the game or completing another match to see if the tokens sync up correctly, thanks!

Hey @LeRealHtX and thanks for sharing this!

Sometimes it might take up to 48h to receive the eligible rewards. The charm should be with you now though - let us know if you managed to receive it, thanks!

Hi @guarana61 and welcome to our Siege forums!

I'm sorry to hear that you've received a penalty because your game crashed. Unfortunately, we are unable to lift temporary bans, as these are handled automatically by our system. However, it should be lifter by now, so I hope you are back in action!

Let us know if the issue is still happening or if you have any other questions, thanks!

Hey @SDProGamer and welcome to our forums!

I'm sorry to hear about issues with redeeming your charm. Sometimes it might take up to 48h to receive your rewards, but if your still missing it as of today, let us know, so that we can investigate it further, thanks

Hey @jmanyas and welcome to our forums!

I'm sorry to hear about your issues with redeeming the charm for the previous season. Sometimes the reward might be delayed (up to 48h). However, since it's already been over a week, the charm should be with you now.

Let us know if you've received it and if you have any other questions, thanks!

Hi @Human6412 and welcome to our Siege forums!

I'm sorry to hear about your issues with cross-progression. Our team is currently investivating all reported issues and as soon as we have any updates, we'll post them on the forums.

I've checked your profile and it looks like you received all your items now. Could you please confirm if this is true? Let us know if you need anything else! ...

Hi @StelfBoneZpc and thanks for reaching out!

After checking your account, I can see that everything should be synced up correctly on 10th Dec 2022. Could you please provide us with a screenshot showing your progress missing here? It will help us to take a closer look at this, thanks!

Hey @Shinigami_xXx and welcome to Siege forums!

I'm sorry to hear about your issues with cross-progression. Our team is currently investivating all reported issues and as soon as we have any updates, we'll post them on the forums.

I've checked your profile and it looks like you received all your items now. Could you please confirm if this is true? Let us know if you need anything else! ...

Hi @Andrej997GR and @NOPEGARDIANO !

Thanks for providing more information on this. Have you both made sure that your own game version is fully updated? If possible, I would suggest to try reinstalling it just to make sure (if verifying files is not possible).

If the issues still occurs after that, could you please provide us with a s...

Hey @ChemicalSpill and welcome to our forums!

I'm sorry to hear about your issues with cross-progression. Our team is currently investivating all reported issues and as soon as we have any updates, we'll post them on the forums.

I've checked your profile and it looks like you received all your items now. Could you please confirm if this is true? Let us know if you need anything else!

Hi @AaroniRigatoni and welcome to the forums!

I'm sorry to hear that you received a temporary ban because the game disconnected. Unfortunately, we are unable to lift temporary bans, as this is handled automatically by our system. However, now that it expired, you should be able to play again.

Let us know if you need anything else, thanks!

Hi @Giulianox13 and welcome to our Siege forums!

As mentioned in the thread above, sometimes it might take up to 48h to sync up your inventory, so please let us know if you've managed to receive the rewards since!