Ubi-Auron

Ubi-Auron



14 Jan

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hello @brakjart !

Sorry that the link didn't quite work there! Our support page can be found here: https://www.ubisoft.com/en-us/help

I'm happy to hear that you've managed to resolve the issue on your own!

If you have any further questions, or require further assistance, let us know!

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hi @BloodLine2452 !

Unfortunately, we only provide support in English on this forum, but feel free to take a look at our French forum here: https://discussions.ubisoft.com/?lang=fr

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    Ubi-Auron on Support Forums - Thread - Direct

Hello @miimsi and welcome to the forums!

I'm sorry to hear about your issue with healing in the game! Have you tried upgrading the pouch (if possible) to see if it fixes it? Does anything happen at all when you're trying to heal yourself? Can you see your health bar flashing?

If you have any further questions, or require further assistance, let us know!

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @gda1 and welcome to our forums!

As @tcarlisle2012 and @Hello868 pointed out - the expansion is scheduled to be released on 10/03/2022. It will be then automatically downloaded and playable on your platform.

As you mentioned, you should have already received the Twilight Pack, which is ...

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @j23kloss and welcome to the forums!

I'm sorry to hear you couldn't find your language in available subtitles in the game. Please remember, that avalilable languages may vary between versions of the game and some languages might not be included in some regional versions.

If you've purchased a physical copy of the game, please contact your retailer who will be able to provide you more informations about the version of the game sold.

If you have any additional questions, please let us know.


13 Jan

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hello @sigea86 !

Sorry to hear you are unable to fight Cordelia again! Can I kindly ask you to provide us with a short video, so we can investigate it further for you? Please make sure to show the location where the fight takes place as well as your inventory with the dagger missing. Make sure to interact with the corpse there to try and start the fight again!

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hi @ubishaneymac1 and welcome to the forums!

Sorry to hear about your issue with getting the last shard in the crossover scenario. What platform are you playing on? Did you see the shard being added to the inventory after the fight? Did you exprerience any bugs or crashes during or after the fight?

If it's not possible to reload the save from before the fight, please also try going back to the location to see if you can pick up the shard from the woman's corpse. It would also be helpful, if you could provide us with a screenshot or a link to a short video showing the issue. Make sure to show the location where the shard was supposed to be and your current inventory showing it missing!

If you have any further questions, or require ...

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    Ubi-Auron on Support Forums - Thread - Direct

Hey @wavy_ty15, glad to hear you've managed to make progress!

And of course, huge thanks to @auridulis for your keen eyes and finding the issue!

If you have ...

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    Ubi-Auron on Support Forums - Thread - Direct

Hello @destro7g9o and welcome to the forums!

Sorry to hear you are experiencing issues with the world event in the game. The bug you are referring to should already be fixed in one of the updates of the game, so make sure you're fully updated and try again!

If you still cannot complete the event after updating the game, let us know on what platform you are currently playing and record a short video showing this issue for further investigation, please. You can upload it to one of the streaming sites and provide us with a link. Thanks!

If you have any further questions, or require further assistance, let us know!

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hi everyone!

I'm sorry to hear that you're experiencing issues with game freezing after arriving on Isle of Skye!

@Moon-Hawk @BlackShark10121 ...

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @valtior and welcome to the forums!

Sorry to hear that Eivor's new hair is clipping through a hood. Could you please provide us with screenshots showing this issue so we can further investigate it?

Thanks and if you have any further questions, or require further assistance, let us know!

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hi @Rorschach_12 !

I'm sorry to hear you find the audio quality in the game poor. Could you please describe what kind of sound distortions are you experiencing? When are they happening and where?

If you have any further questions, or require further assistance, let us know!


16 Dec

Comment

Hello vikings!

I have moved this topic from Player Support to General Discussions for you to discuss the crossover story!

However, if you happen to require assistance with technical aspects of the game not working properly, let us know in the Player Support section!

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @crewone and @LeshrachMajere !

Sorry to hear you're still experiencing the issues with next gen Intel processors! Could you please make sure that your game is fully updated to TU 1.4.1?

This update should resolve most of the issues for Alder Lake users!

If you have any further questions, or require further assistance, let us know!


14 Dec

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hi @orldan, thank you for the photos!

Could you please navigate to the Store tab in your game and send us a screenshot from your Owned items there? Many thanks!

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    Ubi-Auron on Support Forums - Thread - Direct

Hi @ajeeth180!

Sorry to hear that you are still experiencing this issue! Could you please confirm on what platform you are playing and if the error only appears while trying to view the photos on the world map or does it happen during gameplay as well?

If you have any further questions, or require further assistance, let us know!

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hello vikings!

Thank you for bringing this to out attention! I have passed the information to our development team for futher investigation.

Once we have an update on this, we will communicate it through our patch notes!

If you have any further questions, or require further assistance, let us know!

Comment
    Ubi-Auron on Support Forums - Thread - Direct

Hello vikings!

I'm really sorry to hear about your missing content in game!

In order to investigate this further, could you please send us a screenshot of your owned DLCs and items in the in-game inventory? I'd also suggest verifying files in your game launcher, as that usually helps to resolve any issues with file integrity!

Many thanks and if you have any other questions please let us know!