Ubi-Auron

Hi @AkiGonzu - in order to verify your files on Steam, please check this guide here. If you're on Ubisoft Connect, you can access ...

Hey @Danigimr and @Ptit_Criss_ !

I'm sorry to hear you encountered this issues previously. We already forwarded it to our team and received reports that it should be...

Hey @Stitches-gtr and thanks for reaching out to us!

I'm sorry to hear that you were kicked out from the game. Have you managed to return to the game since? In case of temporary ban, we are unable to lift them, as they are handled by an automated system. However, if you were banned permanently, and you believe that you didn't break any of our Code of Conduct rules, please reach out to our support directly to investigate it further:

Support site: ...

Hi @Kensha-_ and welcome to our forums!

I'm sorry to hear that you are missing some of your items. I found the case you opened through the Support Portal and provided further information there, please check your inbox, thanks!

Hey @TechTabby and thanks for reaching out!

I'm sorry to hear you are missing some of your items in the game. I noticed that you reached out to us already through the Support Site. I've replied to your request in one of your cases there, please check your inbox, thanks!

Hey nongenuine and thank you for providing more tips!

Have you managed to resolve your issue using all the help posted above, @Talzanar ?

Hey @Revenent144 and welcome to our forums!

I'm sorry to hear about your cross-progression issue. I have checked your case and noticed that it's still being worked on. Please allow our agents some time to get back to you and continue investigating this during this busy time. Thank you!

Hi ...

Hey @guest-5SeZMfe9 and welcome to the forums!

I'm sorry to hear about your issue with matchmaking with your friends. Does it happen every time with every map? Are you receiving an error message, for example "A member of your Squad is currently in another match"?

Hi @Sib3riX and thanks for reaching out!

I'm sorry to hear that you've encountered this and didn't receive a reply in your case. I have found it and asked for some additional information there. Once it is provided, we will look into this further, thanks!

Hey ...

Hey @FordFoundation and welcome to our forums!

I'm sorry to hear that you are missing your Year 7 Pass items. Our team is currently investigating this issue. COuld you please confirm what platforms are you playing on and if the Battle Pass (along with the new operator) is missing on all of them? Thanks!

Hey @ElKowek and welcome to our forums!

I'm sorry to hear abour your issues with crashes in the game.

Just to eliminate any other potential causes for this, please go through our technical troubleshooting guide and complete all the steps listed here. This will help us confirm it's not caused by any other most common errors and al...

Hey @Uniworse and welcome to our forums!

I'm sorry to hear that you're experiencing those issues in the game. Our team is constantly working to improve the online experience, but in the meantime please also try completing all the steps in our connectivity troubleshooting guide, in order to minimise the chance of any potential crashes....

Hey @Spoombles and welcome to our forums!

I'm sorry to hear about you game crashing and banning you. Do you remember what was the exact error you received? If it ever happens again, please take a screenshot if possible and send it our way, it will greatly help in our investigation

Our team is constantly working to improve the online experience, but in the meantime please also try completing all the steps in our ...

Hi @Qzdexi-Dev and thanks for reaching out!

I'm sorry to hear about your skins missing. Are you playing on multiple platforms? When was the last time you remember having the skins and when did you notice them missing?

Hey everyone and thank you for reporting this, as well as screenshots attached!

I'm sorry to hear that you've all experienced this issue in the game. Our team is already investigating this issues - as soon as we have more details for you, we'll post them here on the forums, as well as in the patch notes on the game's website, thanks!

Hi @HrvthLszlo and welcome to the forums!

The scenario you mentioned can indeed lead to an authentication error. If you purchased the game and used a new email to create a new Ubisoft account, after launching the game from Steam it will still seek to connect with the original account.

If you don't have access to the previous account, please contact us through one of our support channels, so that we can take a closer look at your account and help:
Support site: ...

Hey there @yougameoff and thanks for reaching out!

As we can only offer English support here at the moment, could you please translate your post into English so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our ...

Hey @KickDoe_Camo @Avocadmeow and ...

Hey @Geiderman and welcome to the forums!

I'm sorry to hear you're also experiencing this issue. In order to minimise those issues, please make sure that you've completed all the steps in our troubleshooting guide - it will help eliminate the...

Hey there @Daniel_Dragon0 and thanks for reaching out!

As we can only offer English support here at the moment, could you please translate your post into English so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our ...