Ubi-Auron

Hi @Et4hiel ! Could you please confirm if you're also experiencing the same issue? Do you own the Ultimate Edition as well?

Thanks for the message @spirantcrayon22...

Hey guys!

Sorry to see that you're still experiencing this issue. Could you please provide us with a link to a short video showing the problem? It would greatly help with our investigation, thanks!

Hi again @nongenuine !

Thank you for the video and pointing that out! Could you also tell us if this happens every time you launch the game? Where exactly around the White House is this worker?

Many thanks and if you have any additional questions, please let us know.

Hey @nongenuine !

Sorry to hear about your problem with the frame drops! First of all, please make sure that your PC meets our recommended requirements for the game!

If the PC above the recommended requirements, please also try performing all the steps in our...

Hi @wanorios and welcome to the forum!

Sorry to hear about your issues with the game! Are you playing on a disc or digital version? Please also try the below steps:

• Make sure your Xbox system is fully updated.
• Try launching the game after disconnnecting the console from the internet.
• Set the console as your ...

Hey @sfc-holland sorry to hear you feel this way! I can assure you we are trying to get to the bottom of every problem in order to provide the right support for everyone! If you're also affected by this problem, please also ensure that all the steps from our dedicated connectivity article have been performed: https://www.ubisoft.com/en-gb/help/the-division-2/connectivity-and-performance/article/connectivity-issues-in-the-division-2-on-pc/000063998

Since the article is comprehen...

Hi @youmustwearface and welcome to the forum!

Sorry to hear about your framerate issue while playing The Division 2! Do you also experience the same problem with other games on Stadia?

Please also make sure to perform troubleshooting steps suggested by Stadia in this case! You can find it by searching for 'Troubleshooting your Stadia experience' on Google Support page!

Hi @Sushi1983 and welcome to our forums!

I've chased this up for you and unfortunately we don't have any updates about including this feature in the game for now, sorry! If anything changes, we'll make sure to post the news here on the forums though!

Hey @boer24! Sorry to hear you're still experiencing problems with achievements. I don't have any updates for now, but could you please provide a screenshot showing your character in the character selection screen in order to investigate further? Thanks!

Hi vikings!

Sorry to hear you're also struggling to find the last piece of loot @clarke83ash ! And thanks for help @azullFR and ...

Hi @pejotpe and @Milrren and welcome to the forums!

Sorry to hear you're also experiencing this issue in 'Breaking Teeth, Not Hearts' mystery and thank you for describing...

@lunamoonraker You're welcome! If you have any further questions, or require further assistance, let us know!

Hi @w7pereira and welcome to the forums!

I'm sorry to hear that you had problems accesing the holiday content! I can see that you had created a support case regarding this and it was closed. I hope that means that you had managed to resolve the issue!

Just to confirm - the Yule Festival has already ended, so it won't be accessible anymore.

If you have any additional questions, please let us know.

Hi vikings!

Sorry to hear that you're experiencing the issue with Reda quests again. Rest assured, our team is currently investigating this issue!

@xxLiorLionxx - Could you please record and upload a short video with this issue? It will greatly help us in our investigation! Please also make sure that your recent save files are uploaded to the cloud.

If you have any further questions, or require further assistance, let us know!

Hello vikings!

Sorry to hear that your purchased item is not available after purchase! Please make sure to try the steps provided by @TheNorfolkian - thanks for helping out!

If you're still experiencing this error, I would also recommend resetting your Ubisoft account password. You can do it following the guide here....

Hi @babiebex05!

Sorry to hear you're also struggling with this issue. There is one particularly difficult jump in there which took me quite a while to land properly!

I hope you've managed to complete it now! If you're still having issues with the anomaly, could you please send us a link to a short video showing it? It will help us to determine if there is a bug that might affect your progress


If you have any further questions, or require further assistance, let us know!

Hello @mj7791 and thanks for raising this!

Unfortunately, I couldn't find any information about the issue you're experiencing. Could you please provide us with a link to a short video or a screenshot showing the error?

Thanks and let us know if you have any other questions!

Hi @Loraxxe and welcome to the forums!

I'm sorry to hear about your issue with aim assist! This indeed might be caused by the game recognising a connnected controller in the game. Have you tried going to the menu to see if the game is not using the Hybrid control mode that allows to play with both mouse/keyboard and gamepad at the same time?

You can do that by selecting Options -> Controls -> Mouse and Keyboard from the main menu.

Also make to perform all the steps from our troubleshooting guide HERE - it will help to fix ...