Ubi-Bandicoot

Hey guys,

I recommend to file a support case at https://support.ubi.com/ as you can appeal a permanent ban once here, they will then be able to investigate the ban further

https://www.facebook.com/UbisoftSupport/
https://twitter.com/UbisoftSupport
... Read more

Originally Posted by Insanity_U
I recently purchased the $27 CAN R6 credit package and did not receive them, but money was taken out of my bank account. I now want a refund because i do not want to buy something from a broken system. I would like my money back, as i do not have the credits yet.

Hey,

What date did you buy the credits and where did you purchase them from for which platform?

Hey,

Can you send me the case number and i'll take a look for you. Or do you mean you are unable to file a case at all?

Originally Posted by Lord-Xeks
Yeah Mine is missing aswell plss check my account

Hey,

As you bought the Starter Edition after March 6th you are no longer eligible for the 600 credits, you get 6 operators instead of 2 + credits. Sorry for any confusion with this.

Originally Posted by HoSc Phenom
Whenever i try and join an online game my sound completely cuts out, not just in-game sound but my whole xbox loses sound till i completely quit the game?? Just to clarify sound works perfectly fine on everything else but as soon as i get to the Operator selection screen the sound goes?

Hey,

That's an unusual error, i've experienced sound cut off myself temporarily if I skip a video but that's it. Can you please uninstall and reinstall the game to see if this fixes the issue?

Originally Posted by Whely_the_chair
My graphic setting don't change but my audio, display and control setting reset.
I am not sure if it was always like that i don't remember.

You can try to get a new save file to see if this fixes the issue by following the below steps as your current one may be corrupted:

- Make sure Uplay is completely exited out, which can include exiting from your system tray if you opted to have Uplay run in the background when pressing the window X
-Go to the save game folder below and delete it after making a backup:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay)
C:\Program Files (x86)\Ubisoft\Ubiso... Read more

Hey,

Please can you send a copy of your proof of purchase to our Facebook or Twitter support pages and we'll look into this for you as quickly as possible

Hey,

What platform are you trying to buy the credits on? Are you still unable to purchase them?

Hey,

Please can you send a DM with your proof of purchase for the credits to our Facebook or Twitter support pages and they'll look into this for you if you still don't have them. I apologise for the delay.

Hey guys,

Due to all of the questions regarding the Damascus Steel skin and other Operation Chimera questions, our support is extremely busy at the moment which has increased response times. For the quickest resolution I suggest contacting us via our Facebook or Twitter support page, providing your proof of purchase for the credits. We'll then get back to you as quickly as possible. The credits may still be redeemed automatically, there is just a delay at the moment due to something with the store infrastructure. Apologies for the inconvenience of all this.

Hey,

Really sorry about this. Sometimes the credits can be delayed and will eventually appear after a certain amount of time or if you close and relaunch the game.

If you still haven't received them, please contact us via our Facebook, Twitter or support website and send a copy of your proof of purchase and we will be able to manually add these for you right away.

I can also assure you this was not intentional.

Hey Brandon,

Sorry to hear you're having difficulty getting the game to run. First can you go through all of the steps here to see if any fix this issue for you: https://support.ubi.com/en-GB/faqs/0...oubleshooting/

Also please check your GPU drivers version and if it is dated to when the issue started, try to revert it to see if this helps.

Let me know how it goes.