Originally Posted by Trecksslayer.CC
I got banned for toxic behavior. I have no memory of being toxic, in fact I was doing the exact opposite. I tried to spread positivity, but I guess that doesn't matter when you tk the people you are squaded with 2 times and call them bad while literally joking. There are people literally telling people to kill themselves and jump off of their roof and slit their wrists because they are on an opposing team and people literally ******g cheating blatantly, yet ubi decides to ban people that are actually trying to make the gameplay more enjoyable for people because toxicicity sucks. Ubi says they are trying to better their game and keep a good community, yet they ban people spreading positive vibes and let blatant cheaters and people telling people to kill themselves roam the game. ******g broken.
Hello, I'm very sorry to hear you have been banned and this has been a very negative experience for you.
I would like to say that I have a lot of experience with in-game sanctions, and I can honestly say they are all taken seriously and handled thoroughly. Our technical team can of course look into this for you, however we will need to be contacted via a private platform.
Twitter:
https://twitter.com/UbisoftSupport
Ubisoft Support:
https://support.ubisoft.com/Cases/New
If an error has been made then of course you will be unbanned.
Regarding any other cheating or misconduct you have experienced - These are also all taken seriously. We recommend that players report using the in-game scoreboard, but we also accept videos to quicken the moderation process.
It is not correct that we willingly allow toxic behaviour. We have all witnessed atrocious conduct in-game such as racism and homophobia... It genuinely makes us sad and we're always fighting against it.
Again I appreciate this is a frustrating experience for you. I would like to reassure you that maintaining a happy gaming environment is a big priority for us.
All the best!