about 6 years ago - Ubi-Bandicoot - Direct link
Hey guys,

I recommend to file a support case at https://support.ubi.com/ as you can appeal a permanent ban once here, they will then be able to investigate the ban further
over 5 years ago - UbiMatcha - Direct link
Hi all,
If you have any supporting evidence it may help our investigation, however sending an appeal doesn't guarantee your account will be unbanned.
Please refer to our code of conduct.
Thanks.
over 5 years ago - Ubi-Baron - Direct link
It will tell you the reason for the ban along the top of the Main menu.

If you were banned for team killing, then this ban cannot be removed you will need to wait until the ban has expired before you'll be able to play again.
over 5 years ago - UbiGabrinth - Direct link
There are not automatic permanent bans for toxicity. There are automatic temporary bans that last for thirty minutes or two hours, but any permanent ban involved an investigation by Ubisoft team members.
over 5 years ago - UbiGabrinth - Direct link
The only place where you can request an appeal for a permanent ban is on our support website.
about 4 years ago - UbiKoality - Direct link
Hey dewie2. If you previously tried to appeal your ban upon receiving it at support.ubi.com and the appeal was denied, the ban will remain permanent and will not be removed at any time. I'm extremely sorry for the inconvenience this may cause you, but I'm glad to hear that you're reformed. I wish you the best of luck in your future gaming endeavors!
about 4 years ago - Ubi-Ginge - Direct link
If you believe that you have been wrongfully banned, can you please reach out to our support team so this can be looked in to.
about 4 years ago - Ubi-Ginge - Direct link
Hi XeNo.Ft!
It sounds like Battleye has detected something on your system that could be used for cheating/hacking the game. Can you please let me know your case number.

@Teo.- Can you please contact us through our support page so we can look deeper into this. You can find our support page here
about 4 years ago - Ubi-Ginge - Direct link
Hey Operators!
If you believe that you've been banned by mistake, can you please reach out to our support team so we can have this looked in to deeper.
about 4 years ago - UbiKoality - Direct link
Hello everyone. I am sorry to hear that you all have received bans on your accounts. Please keep in mind that I am not able to assist with account sanctions of any kind over the forums. With that being said, you will need to submit official ban appeals to our team at support.ubi.com. Your patience is greatly appreciated in the meantime.
about 4 years ago - UbiKoality - Direct link
Hello Potato_Aim_NL. I'm sorry to hear about the ban that was placed on your account. As I am not able to assist with bans of any kind over the forums, please submit an official ban appeal to our team at support.ubi.com. Thank you for your continued patience in the meantime.
about 4 years ago - UbiKoality - Direct link
Hello all. My deepest apologies for any frustration or dissatisfaction that may have been caused by the sanctions recently placed on your accounts. Please create a case at support.ubi.com to submit an official ban appeal to our team. They will be able to further investigate your case and account from there. Thank you!
about 4 years ago - UbiKoality - Direct link
Hello dewie2. I'm incredibly sorry for the inconvenience this may have caused. I am not able to assist with account bans of any kind over the forums. With that being said, please submit an official ban appeal to our team at support.ubi.com. They'll be able to investigate this further and provide you with a decision once one has been made. Thank you for your patience in the meantime!
about 4 years ago - Ubi-Litten - Direct link
Hi there, sorry to hear you believe you account has been suspended incorrectly.

While the Ubisoft Support team take no part in the account sanction process, we can certainly get this looked into for you.

If possible could you contact us with as much supporting evidence you have available and we will be sure to forward your appeal for further review.
about 4 years ago - Ubi-Redbeard - Direct link
Hey there,

If you wish to appeal your ban, please reach out to our live chat support here so they can look into this for you.
about 4 years ago - Ubi-Redbeard - Direct link
Hey folks,

Please reach out to our live chat support here. so they can look into this for you.
about 4 years ago - Ubi-Redbeard - Direct link
Hey PP_Fracture,

Please reach out to our live chat support here so they can look into this for you.

We are unable to appeal bans over the forums.
about 4 years ago - Ubi-Litten - Direct link
Hi there, sorry to hear you believe you have been suspended incorrectly due to some audio software you have on your device.

While the support team do not get specific details regarding account sanctions, but please feel free to contact us with as much information as you have available and we can get this looked into.

You may also wish to reach out to Battleye directly if you feel this software is affecting your game experience..
about 4 years ago - Ubi-Litten - Direct link
Thanks for getting in contact and sorry to hear you believe your account has been compromised.

While we are not able to discuss account sanctions on these forums, we will certainly be able to look into this for you if you would be able to contact us with any supporting evidence you may have available via ticket or our live chat service.

Apologies for any confusion or inconvenience this may have caused..
about 4 years ago - Ubi-Litten - Direct link
Hi there, thanks for getting in contact.

The Ubisoft Support team take no part in the account sanction process, not are we able to discuss any sanctions via this service.

If you feel your account has been sanctioned incorrectly, please feel free to contact us and we will make sure this is looked into.

Please note, given the current global events, these processes are taking slightly longer than standard but you will receive a response as soon as possible.
almost 4 years ago - Ubi-Viral - Direct link
Originally Posted by TaeTurntToo
But wont tell me why I as in MYSELF was banned. Okay cool thanks.
As advised in your case also "We are not able to share any further details with you concerning your ban in order to maintain the integrity of our internal systems."

i understand that this is frustrating and I am really sorry to say that we are not able to overturn this ban for you.
almost 4 years ago - Ubi-Mark. - Direct link
Originally Posted by Mrs.Danger.
I got perma banned for toxicity without any other warnings and I am still waiting on my email from ubisoft about my perma can you look into it for me.
Hi Mrs.Danger.,

Sorry to hear that. If you have any supporting evidence it may help our investigation, however, sending an appeal doesn't guarantee your account will be unbanned.
Please refer to our code of conduct. Once the decision regarding your appeal is reached, you will receive a reply to your case.

If you have any additional questions, please let us know.
almost 4 years ago - Ubi-Viral - Direct link
Hey, TaeTurntToo!

Thank you for reaching out about your ban/ I have checked over your account and can see that the ban is indeed correct.

I understand that this is frustrating however as advised on your case 11609588 which you have also posted above, Ubisoft Support has no ability to overturn a ban placed on your account following the denied appeal and no further review will be made.

If there is anything else you need not in relation to this ban please feel free to let us know.

Thank you.
almost 4 years ago - Ubi-Swaggins - Direct link
Hey EGO_Kappa,

I have responded to you here.
almost 4 years ago - Ubi-Raziel - Direct link
Hey!

As our friend above stated, the vast majority of sanctions applied are correct and mistakes are rare, however we will happily look into it for you.

We always suggest contacting us via a private channel so we can discuss your account privately. A technical agent will review your case as soon as possible!
almost 4 years ago - Ubi-Raziel - Direct link
Originally Posted by Trecksslayer.CC
I got banned for toxic behavior. I have no memory of being toxic, in fact I was doing the exact opposite. I tried to spread positivity, but I guess that doesn't matter when you tk the people you are squaded with 2 times and call them bad while literally joking. There are people literally telling people to kill themselves and jump off of their roof and slit their wrists because they are on an opposing team and people literally ******g cheating blatantly, yet ubi decides to ban people that are actually trying to make the gameplay more enjoyable for people because toxicicity sucks. Ubi says they are trying to better their game and keep a good community, yet they ban people spreading positive vibes and let blatant cheaters and people telling people to kill themselves roam the game. ******g broken.
Hello, I'm very sorry to hear you have been banned and this has been a very negative experience for you.

I would like to say that I have a lot of experience with in-game sanctions, and I can honestly say they are all taken seriously and handled thoroughly. Our technical team can of course look into this for you, however we will need to be contacted via a private platform.

Twitter: https://twitter.com/UbisoftSupport
Ubisoft Support: https://support.ubisoft.com/Cases/New

If an error has been made then of course you will be unbanned.

Regarding any other cheating or misconduct you have experienced - These are also all taken seriously. We recommend that players report using the in-game scoreboard, but we also accept videos to quicken the moderation process.

It is not correct that we willingly allow toxic behaviour. We have all witnessed atrocious conduct in-game such as racism and homophobia... It genuinely makes us sad and we're always fighting against it.

Again I appreciate this is a frustrating experience for you. I would like to reassure you that maintaining a happy gaming environment is a big priority for us.

All the best!
almost 4 years ago - Ubi-Viral - Direct link
Hey, ElephantWhale!

Sorry to hear this. With these kinds of situations, it is not something we can assist with over the forums, you will need to await a response from your case please.

I have checked your case and can see it is being looked into by the Rainbow Six: Siege team, they will get back to you as soon as possible.

Thank you.
almost 4 years ago - Ubi-Viral - Direct link
Hello, MrBunsCuddler69!

Sorry to hear that this has occurred. I can see that you have created the case recently and we do aim to respond within 48 hours.

I have checked your account and can see that 2 Step Verification is active and you have done the correct thing by resetting your password.

We will respond to you via your support ticket ASAP as we are unable to assist with account-related issues over the forums.

Thank you.
almost 4 years ago - Ubi-Ginge - Direct link
Hi s.h.a.r.kk!

If you believe you have had a ban wrongfully applied to your account, can you please contact our support team.
We'll be able to get this looked in to
almost 4 years ago - Ubi-Viral - Direct link
Originally Posted by s.h.a.r.kk
I did.it's in my case list

for image:
https://drive.google.com/file/d/1zfa...ew?usp=sharing
Thanks for the reply! You will need to wait for a response on your case please.
almost 4 years ago - Ubi-Litten - Direct link
Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.
almost 4 years ago - Ubi-Litten - Direct link
Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.
almost 4 years ago - Ubi-Litten - Direct link
Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.
almost 4 years ago - Ubi-Litten - Direct link
Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.
almost 4 years ago - Ubi-Litten - Direct link
Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.
almost 4 years ago - Ubi-Litten - Direct link
Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.
almost 4 years ago - Ubi-Mark. - Direct link
Hello Capsofian, welcome to the forums!

Sorry to hear that. Please contact our support team through our Support Site to investigate the ban.
almost 4 years ago - Ubi-Litten - Direct link
Hi all, thanks for getting in contact and sorry to hear you believe your account has been sanctioned incorrectly. While the Support team have no access to specific details regarding account sanctions, I will certainly be sure to forward your feedback to our game team for further review.

While we hope this does not happen again, if you wish to appeal any sanction activity, please feel free to contact us directly and we will be sure to get this information forwarded to the appropriate department for further review.
almost 4 years ago - Ubi-Litten - Direct link
Sorry to hear you have experienced this in game, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but at this time you will need to wait out the duration of this account sanction.
almost 4 years ago - UbiKoality - Direct link
Hello StepMomStop! I am sorry to hear that this sanction has been placed on your account. Unfortunately, I am not able to assist with account bans of any kind. Have you already tried contacting our support team at support.ubi.com? If so, please let me know your case number. Thank you!
almost 4 years ago - Ubi-Redbeard - Direct link
Hey JAYYE_,

Please create a case on the website here so we can look into this for you.

Please provide me with your case number, when it's created.
almost 4 years ago - Ubi-Redbeard - Direct link
Hey there,

If you're banned in-game, I recommend you create a case on the website here so we can look into this for you.
almost 4 years ago - Ubi-Raziel - Direct link
Hello!

First of all, thank you very much iNeedNewPC for your help.

Indeed as this is an account-related query, it is best to contact us directly. Our technical team will investigate for you and give you an outcome

Please contact us via social media or Live Chat. Here you go -

Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/UbisoftSupport

Live Chat: https://support.ubisoft.com/Cases/New
over 3 years ago - Ubi-Raziel - Direct link
Originally Posted by CasualSD
Hello, I was banned today and I was told to appeal but when I tried to do so I had the only option to appeal to the French Staff. I don't know it its a big problem that I described my problem in English when the Staff is in French. My appeal goes like this:

Hello, my name is Noah and today when I went online I noticed that I've got banned permanently for cheating. I've played the game for about 115 hours. I've recently got lv50 and I was able to play ranked games. I got my rank (gold 3) and after 2 days of grinding on ranked I decided to bind my LShift key to my Tab key because my LShift key would not work 50% of the time. I would get grenades thrown at me and I would die because I would not be able to run away. I had the same problem with minecraft where I could not shift and walk so I decided to change my LShift to my Tab thru settings and my problem was solved. But when I tried to change my LShift to my Tab on rainbow six siege I wasn't able to do so thru the settings so I decided to use auto hot key to bind my Tab button to my LShift. It solved the problem but when I got back online today I saw that I was banned. I asked my friend why did I get banned for cheating and he laughed at me and said he had no clue. I also had no clue because I knew I wasn't cheating in any way. Then I looked up if auto hot key is allowed on rainbow six siege on the web and people said it isn't and people also got banned for trying to bind some other keys on their keyboards. I don't want to waste 115 hours and 20euros on a game that I am going to get banned for binding my keys. I had no idea auto hot key can get me banned. I'd rather die to grenades and not being able to run away them than getting perm banned. I think it is unfair that I didn't get any warnings when launching auto hot key with rainbow six siege. I am asking for you to look into this and possibly get me unbanned. I'm going go return my keyboard and get a new one because when I hopefully get unbanned I still want to be able to play properly.

Thank you,
Noah.

I just wanted to know if the staff will reply to this appeal even though its in English? I've got a E-mail that my ticket was submitted but it was also in all French. I live in Belgium so I think that's why its all in French but I am scared that they won't read my appeal because its not in French.
Hello Noah!

I'm sorry about that, our system moved your support case to our French team unintentionally.

I have added a note to your case asking you be supported in English, and moved it to the English queue. It shouldn't be long before you receive another email.

Apologies once again, we'll make sure to get back to you!
over 3 years ago - Ubi-Raziel - Direct link
Originally Posted by EliteFox.Awb
): why
you could have at least told me if i got banned for esp or aim bot.
pls help
Hello!

It is intentional that we don't provide too much information about the sanction, as that could open our system up to vulnerabilities.

The reason for a sanction can be found within our Code of Conduct: https://www.ubisoft.com/en-us/game/r...hxnOtNrH6KGMi2

If you believe this sanction to be incorrect, not to worry, we can submit an appeal for you. Please contact us via one of our private communication channels -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Enjoy your day!
over 3 years ago - Ubi-Viral - Direct link
Hey, IxPrometheanxI!

Welcome to the forums. I am sorry to hear that you have been banned multiple times. I am afraid we are unable to remove temporary bans, however, I will pass your feedback on about the banning system to the Siege team.

Thank you.
over 3 years ago - Ubi-Milky - Direct link
Hello there everyone, just an update to everything to do with permanent bans.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban as we are unable to discuss this over forums.

Before posting about your ban please see our 'Cheating and Bans' post here, any additional ban posts will be merged together and locked -
https://forums.ubisoft.com/showthrea...1#post14703110

You can appeal your permanent ban, but please make sure to submit as much information as you can, as you can only appeal a ban once.

You can not appeal a temporary sanction.

Please visit our support site here to log in to create a new case for your ban -
https://support.ubisoft.com/en-gb/Cases/new

You can also reach us through DM here -
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Twitter Support - https://twitter.com/UbisoftSupport