Ubi-Bandicoot

Originally Posted by Theomancer
I HAVE A SOLUTION THAT FINALLY ACTUALLY WORKS!!

I changed the DNS server settings that my computer communicates with, from my ISP’s default to instead Google’s servers. You can see the walkthrough here —

...

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Can you guys let us know which Xbox One console you have too? Standard Xbox One, One S or One X?

Also it would be extremely useful if someone could game clip this with Xbox DVR the next time it happens so we can take a look at that too.

Thanks

Originally Posted by GooeyLou86
It just started happening, did you ever resolve the issue and if you did how so?

Hey,

We recommend to check out the steps here if you are experiencing this regularly: https://support.ubi.com/en-GB/Faqs/0...iege-Xbox-One/

The server m... Read more

Originally Posted by Smoke_t_99
I have the same problem on my Ps4,please help

Can you try rebuilding your PS4 database through the safe mode menu: https://www.playstation.com/en-gb/ge...playstation-4/

If this doesn't work you'll need to delete and then reinstall the game complete... Read more

Originally Posted by FaceSitOnMy
Hey Bandicoot. First time posting here so sorry if this isnt helpful.

I've found that it specifically effects guns. when shooting, the guns sound itself is missing and instead all you hear is a distant shooting sound (as if you were a couple of metres away from another player firing). Also, the reload sound effects are completely missing whenever the glitch occurs.

I've been having the issue for sometime and i would say that it has been more frequent since chimera.

There doesn't seem to be any specific trigger for it. It happens on every map (including Villa) and can happen with any weapon (Primaries and secondaries). sometimes it will just be the primary that does it, sometimes just the secondary and sometimes bot...

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Originally Posted by HaloGamerX505
I purchased mine around 12:23

Sure, it's hard to tell time zones on the forums but when 24 hours have passed and if you still don't have them follow the steps Unicorn sent and we'll be able to look into it for you

Hey,

I'm sorry you're having difficulty with getting the right mic set up.
Further to what UbiNoty mentioned, i'd recommend to make a support ticket about this via https://support.ubi.com/ so we can look into this further for you

Can you give more info on what sounds you're having issue with hearing, or what sounds are still fine? If you can get any footage which demonstrates this it would be very beneficial too.

Hey,

Sorry this has happened, this issue is usually caused by a corrupted save file so please follow the steps below which should sort this out for you:

- Make sure Uplay is completely exited out, which can include exiting from your system tray if you opted to have Uplay run in the background when pressing the window X
-Go to the save game folder below and delete it after making a backup:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 (Steam)

-Open Uplay as administrator, then disable the overlay and cloud save
- Launch Siege, modify an operator's loadout, and play a situation, to ensure a good save.
- exit the game, re-enable cloud saves and the overlay and restart Uplay
- When the game starts back up, you will get a message about which save to use. Make sure to select the local save, not the cloud game save. Uplay wil... Read more

Originally Posted by Madrr
Do I have to win both MP and terr hunt? The description of the achievement says either or. I've won with all my OG 20 ops. Why have I not gotten the achievement?

Hey,

I believe it is 1 round of Terrorist Hunt or 1 Match of Multiplayer where they were your most used operator, so if in any doubt i'd play a round of Terrorist Hunt with any you haven't already and win there. This should hopefully get the achievement to unlock!

Originally Posted by SnowyExo54
Define looking into reports.

We cannot go into specifics but all bans are only processed after a thorough internal investigation based on the offender's in-game behavior. As we have evidence you were toxic in-game, we are unable to lift the ban. Please read the code of conduct for guidelines on what constitutes as being toxic: https://rainbow6.ubisoft.com/siege/e...m:148-76770-32 ...

Originally Posted by RoyalGingy
I have maybe had this game for 2 weeks and every second game it disconnects me from the game servers. I actually did all the fixes support gave me, which was a ton of "fixes" Some of them actually helped I ended up hitting a record of 6 games without disconnecting. Please Ubisoft fix this. They actually sent the case off to Ubisoft game teams.

Sorry to hear you're still having trouble. If your case was sent off for further investigation you'll hear back through it once there's an update.

Originally Posted by Jsouthers92
I purchased 2670 R6 credits 3 days ago and they were never applied to the game. How do I get this resolved?

Please contact our Facebook or Twitter support pages or https://support.ubi.com/ with a screenshot of your proof of purchase for... Read more

Originally Posted by SpecialVeggie
This only happens when i'm at my friends house and he turns on siege. It's really annoying because i can't play any siege

If you're both trying to play, make sure he has UPNP enabled in his router settings so you both get a unique IP address

Originally Posted by StrigonO4
I watched all 3 days 2 of them on the "Ubisoft" twitch channel after I linked it to my ubi account.
still no charm.
Twitch name: Strigon04

Originally Posted by BLOCKED911
I still didn't receive my charms. I watched all 3 days up 6h do it all thing rghit from two usre
BLOCKED911 and IRS6I . I hope anyone help me.

Hey guys,

Please c... Read more

Originally Posted by ozmnollan
could u pls reply my support? Im waiting past 10 hrs..

We only provide live support via the website, otherwise there is a queue of tickets to work through in order i'm afraid. We're working to get through as quickly as possible, unfortunately wait times have been extended due to bad weather conditions at our US office too. If you tell me what page you contacted us on and give me the username I can try to search for this though to help faster.

Hey,

I recommend to contact us through https://support.ubi.com/ or on our Facebook and Twitter support pages with your proof of purchase for both passes and we'll be able to look into this further for you. Sorry for the delay in receiving these.

Originally Posted by CombatATAT
When operation chimera first came out I bought $100 worth of r6 credits, I have created a case and everything and still no response

Hey,
I'm afraid we are no longer personally handling any credit purchases made on the 6th March as it has been passed over the developers to fix, due to it being a widespread issue. They are running a script to grant all credits to players who did not receive them. So you no longer need to do anything on your end and will get them automatically as soon as this is run. I'm extremely sorry for the delay.