Ubi-Borealis

Thanks for your reports, obsolescence and LuxBulbi!

Our team are aware of this issue, and they are currently investigating further. Once we have an update, we'll share it in the forum.

We apologise for any inconvenience, and appreciate your patience at this time.

Originally Posted by hadesaur
I have the same laptop model and exactly the same specs but I'm getting the "Display driver version 26.20.100.7263 is not supported" error message. I updated all my drivers from the device manager, but still no luck. What do I do?

Hello there hadesaur! Welcome to the forums!

Please note that graphics cards on a desktop and graphics cards on a laptop are ... Read more

Originally Posted by RandomGingeHero
game is altering my screen, mouse and keyboard setting's and flagged by window's defender? ummm what

Hello there RandomGingeHero! Welcome to the forums!

Could you give us some more information on the issue you're encountering? Do you have any images or videos that could help to show the steps leading up to the issue?

Thank you for your additional clip, TTVcoteclear!

The Hyper Scape Team are aware of the issue and are currently investigating further. To help in the investigation, could you let us know the following?

- How often have you encountered the issue? Was it during the same session, or separate sessions? Do you have any additional clips?
- Did you or another teamate have connection issues during this session?

Thank you!

Originally Posted by FixxYleB3st
Hello, when I launch my games, there is a window that opens normally then, 5min pares the game closes and there nothing more. Can I help me please.

Hello there FixxYleB3st! Welcome to the forums!

If you haven't already, I recommend following the steps from this troubleshooting article. In particular, I would ensure that y... Read more

Originally Posted by kirka3433
Helo, what I need doing to be this game started on intel pentium G4400 and nvidia geforce 1060?

Hello there kirka3433! Welcome to the forums!

Are you having trouble launching your game? Your CPU and Video Card seem to meet minimum requirements, so if you're having trouble launching the game, I recommend trying the steps from this ... Read more

Originally Posted by GregJA
Watching streams allows me to collect points but i stay at 0/400 for the daily cap, it never levels me up and in game it doesnt add any points either.

It use to work until a few days ago, I’ve unlinked the extension and my Ubisoft account and re-linked them with no luck.

Anyone else experiencing this? Or know of a fix?

Hello there GregJA!

Our team is aware of this issue. Please be assured that it is simply visual and that all of your points are present on your account.

Hello there gwigglewiggle!

If you have not already, I recommend trying out these basic troubleshooting steps. In particular, I recommend disabling MSI afterburner, and other background applications, as we have found that certain software, such as hardware monitoring software, can interfere with Ubisoft game files and caused freezing and crashing.

If the issue persists after trying these steps, please don't hesitate to update us!

Originally Posted by T.Neal
It cant connect to the game after 10min. I have confirmed the network is connect.

Hello there T.Neal! Welcome to the forums!

Are you still having trouble connecting to a game? If you have not already, I recommend trying the steps on this troubleshooting article.

Originally Posted by Komekko-
Hello! I'm from Russia, dealing with connection problem since tech test/open beta. I need your help!
During the actual gameplay, I keep getting yellow / red notifications about connection or latency issues. This greatly affects on hits registration, and moreover, it makes the game stutter, which looks like I'm skipping big amount of frames even though my fps counter is not getting lower than 80-90 fps in close combat. I've checked the cpu throttling with MSI Afterburner - this is not the case, all of the cores were even.
The things I've tried (in many various combinations):
- Following ' Connection Troubleshooting ' guide
- Clean boot
- Disabling any non-Microsoft software or background applications
- Prioritisin...

Read more

Originally Posted by igornunes980
how i resolve this? my game dont start

Hello there ignornunes980! Welcome to the forums!

This may be to do with how your Windows Parental Controls are set-up. I'd recommend taking a look at the settings with whoever set up the Parental Controls to ensure that the game is whitelisted, and see if this helps.

If you don't have Parental Controls set up, but are encountering this error, could you let us know?

Originally Posted by TheAdyus
Thanks a lot Ubi-Baron! The uncheck Load start up items did the trick for me and now I can play.

Thanks for the update, TheAdyus! We're glad to hear that you can play the game now! Good luck, Contender

Hey there guys!

Our team are aware of this issue and are investigating further. Thank you for all of your reports and clips!

We apologise for any inconvenience caused during this time. Once we have an update, it will be shared in the forum.

Hey there guys!

Thank you for reporting this issue with the Datacenters to us, we are aware of this occurring and it's currently being investigated.

To help us look into this, please provide us with the information below:
- Does this happen in both Solo & Squads mode? If you are playing in Squads, is the Squad leader from the same region as you are?
- After changing your Datacenter Manually, have you set the File/Folder to Read-Only? Please do so if you have not already.
- Were there any outages reported by your ISP at the time you were playing?

If you can provide us with that information it will help the Hyper Scape team to look into this. Thank you!

Originally Posted by MarJos2020
cuando le doy iniciar al juego no me inicia queda como que se abre pero nunca inicia ya probe instalando de nuevo los controladores graficos y ni aun asi inicia el juego

Hello there MarJOs2020! Welcome to the forums!

I'm afraid we only offer support in English in these forums. If you would like to receive support in Spanish, I recommend checking out our dedicated Spanish forum... Read more

Originally Posted by BlackShadow_N
Good evening,

I am afraid that the game hyper scape keeps kicking me out of the game during the battle and gets me back to the desktop screen. I dont seem to notice a computer mulfanction so it might be the games problem. This problem has accured since yesterday (and its been twenty four hours since that) and i havent been able to play a single full match before it crashes ever since. Please take a look at it because i like this game and i would like to continue playing it. Thank you.

Hello there BlackShadow_N! Welcome to the forums!

Are you receiving any error messages at all when you crash to desktop? If so, can you let us kn... Read more

Originally Posted by Jourdyyyyy
After I verifyed my files the stats were correct until I won a game and found out that it still did not update. I have no words to say anymore. Help again

I'm sorry to hear this Jourdyyyyy. As my colleague TheBerry mentions earlier, please... Read more

Originally Posted by drevnij_vladik
in fact, the sounds of the steps and the sound of the caste abilities disappeared after the update

Hello there drevnij_vladik! Welcome to the forums!

Thanks for your report! Our team are aware of this issue, and are currently investigating it further. Once we have an update, we'll share it here in this thread. We apologise for any inconvenience, and appreciate your patience at this time.

Originally Posted by Sevn..
so i just got my 10 total victories and i didnt get BOTH of the achievements, the 500 club XP and the badge/medal.

screenshots of the 10 victories/and both challenges:
https://imgur.com/a/glQfgX7
https://imgur.com/a/rzzDIvd
...

Read more

Originally Posted by ConsoleMoment
Hi when am I able to change my name?

Thanks in advance!

Hello there ConsoleMoment! Welcome to the forums!

You should be able to change your username again on August 10, 2020!