Ubi-Borealis

Originally Posted by RogFien
Desktop Computer

Thanks for letting me know that!

To help us investigate this further, we'd like to see some system files. Could you please open a support case and attach an ... Read more

Originally Posted by Monffy
case number 12542433

Thank you for sharing that with me!

I can see that you've been in contact with one of my colleagues, and that changing your GPU to the dedicated graphics card, installing clean drivers and disabling background programmes has helped.

Pleas... Read more

Originally Posted by Monffy
I already did the clean boot too, so i will open a support case then .

Thanks for letting us know! Please make sure you include what troubleshooting steps you have already tried when opening a case, as this will help us to help you quicker!

Once you've opened the support case, please send us the case number so we can take a look. Thanks!

Originally Posted by Monffy
Hey, i love this game but i really cant play like this... I dont understand much about pcs so i don't know if my game is supposed to run well...

Intel Core i-7 8750H 2.20GHZ
8GB RAM
NVIDIA GTX 1050
WINDOWS 10

Is this good enough to run Hyper Scape smoothly with the lowest settings? If it is someone knows how to fix my problem with fps drops? And already i did everything that was on the Hyper Scape troubleshooting etc to try fix it, lots of times...

Hello there Monffy! Welcome to the forums!

Thanks for already trying some troubleshooting steps! Did you try running a ... Read more

Originally Posted by darkbing05
As mentioned by the support, update first your drivers! Although personally the update alone did not fixed the problem! I'm sharing this because I want others with the same issue to be able to solve this problem. I downloaded and follow this ...

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Originally Posted by zetta1273
Yes thank you it works!

That's great to hear! Thank you for the update I hope you enjoy playing your games now!

Originally Posted by Grim_Aether
I ran in to this issue during the open beta. I uninstalled the game after I couldn't find a fix, and recently tried to come back, hoping the issue had been resolved upon launch.

Things were fine for about a week, but today the issue started happening again. It's pretty simple...I launch the game, and when the announcement screen pops up the entire game freezes. My whole PC locks up, I can't open task manager or perform any other function, and I have to hard reboot.

I am attempting to play the game on an AMD Ryzen 5 3600X and RTX 2080 Super (MSI Gaming X Trio). Motherboard is ASUS TUF x570 Plus. My graphics drivers are at version 452.06. My motherboard BIOS is at the latest level. I have AMD Ryzen Master set to run Preci...

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Originally Posted by zetta1273
https://youtu.be/TeQz6dXkB28
basically this happens, i tried reinstalling it worked but the other day it showed this. no idea how to fix that so im looking for help here.

Hello there zetta1273! Welcome to the forums!

I understand that you have already tried uninstalling your game, but I would like you to try a clean re-installation of the Up... Read more

Originally Posted by darkbing05
Hi there!

Don't just paste the dll file! Update first your graphics card and drivers, restart/reboot your computer then download the vulkan-1 and paste it in the system folders. See if that works! That worked for me pretty well been using gtx 1070..Hope that helps

I followed this guide here: ...

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Originally Posted by darkbing05
Hey guys, aside from updating the drivers this guide worked for me: Hyperscape The Procedure Entry Point Error / Vulkan-1.dll Error

What fixed my issue with Hyper Scape "Entry Point Error" or the "Vulkan-1.dll error": First i updated my gra...

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Originally Posted by RogFien
Hey, i need help. I open this game but i have a error display driver version. I update my driver 1 day ago 20.8.2 but this error says minimum version 20.7.2 . Pls Help.

Hello there RogFien! Welcome to the forums!

Could you let me know if you are using a desktop computer or a laptop?

Originally Posted by LightedEx
Hey, I've been experiencing some problems with my sensitivity/aim assist. Apparently it feels like my aim assist is grabbing on to the wall, it goes slower to the right but it goes normal speed on the left. I don't know if its the aim assist because when I turned it off its still the same. It sometimes goes back to normal for a few seconds but then it goes back to grabbing on to something. Its messing with my aim and its really hard to play because it feels so inconsistent.
Hopefully this can be fixed and its not only me.
Thanks

Hello there LightedEx! Welcome to the forums!

Could you possibly send us a link to a video that demonstra... Read more

Originally Posted by TTV_Raizen_OW
Yes, as I told many times, we all from SA are being placed in NA servers dont matter what we do! Solo, squad or squad with 3 SA players, we always are placed in NA high latency servers



Yes, I and my friends did it, but nothing changed
DataCenterHint=sbr

but we keep being placed only in high latency servers




no! this is not a ISP issue! ALL PLAYERS, from ALL ISPs, CITIES OR COUNTRIES from SA are being placed in NA servers!

Thank you for taking the time to respond to those questions. I'll pass this information onto the team. Thank you for assisting with the investigation! ... Read more

Originally Posted by RedAsp
Hello,

posting here to give a hint, should it be helpful, concerning the audio issue mentionned on the Trello:
- https://trello.com/c/nc0UyyWD/9-weap...ng-during-drop

I experienced this bug a LOT of times when I had those settings:
- Dynamic range: TV
- Mu...

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Originally Posted by TheBananaDuckie
this happened to a streamer ebgaeiTV, she tried using the shockwave hack during a fight and it teleported her outside the zone (clip below)
https://clips.twitch.tv/IcyGleamingCaribouAMPTropPunch

Hello there TheBananaDuckie! Welcome to the forums!

Thank you for your report. Our team are aware of the issue, and are currently investigating it further. I'll be sure ... Read more

Originally Posted by PhaseDevil
I tried to reinstall the game twice, made sure i was an admin and look through forums for an hour and still cant find help. Each time i try to load up the game the same message pops up and it says "procedure entry point vkGetPhysicalDeviceMemoryProperties2 could not be located in the dynamic link library vulkan-1.dll" and i will ignore it but it is just an infinite loading screen. Can anybody help, I've never played this game before and I really want to.

Hello there PhaseDevil!

If you have not already, I recommend updating your Graphics drivers and then fully reinstalling the game.

If the issue persists after trying this, please d... Read more

Hey there guys!

We had some scheduled maintenance on the Ubisoft Club recently, which could have caused disconnections from Ubisoft Club interfaces. We apologise for any inconvenience caused.

Is the issue still persisting?

Hey there Parzival701!

Could you let us know if updating your drivers helped to resolve the issue? Once you have updated your drivers, if you have not already, I would also recommend fully reinstalling the game.

If the issue persists, please don't hesitate to update us!

Originally Posted by Kyandro_kb
.

Hello there Kyandro_kb!

Have you tried the steps outlined earlier in the thread by Spud?

Originally Posted by Toxic_awo.basis
(pls dont look at my spelling mistakes)
Open your radeon driver and update at the right hand side your drive.(see screenshot)
https://drive.google.com/file/d/1uAT...ew?usp=sharing
If your have no driver installed, than install this one frome the offical amd webside
https://www.amd.com/en/support/kb/re...

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