Ubi-Borealis

Originally Posted by ConsoleMoment
Hi when am I able to change my name?

Thanks in advance!

Hello there ConsoleMoment! Welcome to the forums!

You should be able to change your username again on August 10, 2020!

Originally Posted by ChromeHarrier
Hi, I have received the error message An Epic Games Service is unavailable at the moment. Please try again later.

This happened when i was trying to launch my Assassins Creed Origins. Please help.

Hello there ChromeHarrier! Welcome to the forums!

Have you tried the steps that my colleague Houck provided above? Could you let me know if these steps help to resolve your issue?

Originally Posted by xwarek
I messaged the problem on the twitter. Thank you for your time spent on helping me. Have a nice day!

Thanks for updating us! You're welcome

Please don't hesitate to reach out to us again if you need further support!

Originally Posted by b1rdw1thgun
does the command prompt solution still work? i have verified all my downloads and im getting this error still but i want to make sure the command prompts are all safe and good.

Originally Posted by b1rdw1thgun
nevermind i tried it and it worked thanks so much

Hello there b1rdw1thgun! Welcome to the forums!

I'm glad to hear that the command promp... Read more

Hello there TheFrymeister!

I can see that an agent has responded to your case. Can you let me know if the steps they suggested worked?

Originally Posted by ArcherADK
I have the same problem as Volstix above. My friend with an Intel core can play just fine but i get the Vulkan hardware/driver error upon opening the game, perhaps its an issue with the games AMD Ryzen compatability?

Hello there ArcherADK!

Thank you for your report! Our team are aware of this issue, and are investigating further. Could you please make sure that your graphics drivers are up to date?

Please be informed that the technical test is ... Read more

Originally Posted by Volstix
i have the same issues and no person has been able to help ive done all that and more based on my own knowledge and experience with trouble shooting and problem solving. What i have noticed from others is it seems to be an issue with amd cpus and 1050, 1650, and 1660 gpu and only those combos. My friends all have intel and they are able to play accept me and another person ik with a similar rig

Hey there Volstix! I can see that you've received an update on your support ticket (12088350). Can you let us know if those steps worked?

If not and the issue still persists, could you upload a ... Read more

Hello there ZSaphireZRLD!

Could you try the steps on this troubleshooting article please?

Let us know if the issue persists!

Originally Posted by WuvMe
K thx

You're welcome! We hope you're looking forward to the full release as much as the rest of us!

Originally Posted by WuvMe
Rip me... Btw may I ask why the tests are region limited? if it was just a problem of high ping, you could have people join nearby servers, and it's not like you won't be able to play the game on release in israel etc later down the line... so why?

As it was just a technical test for infrastructure, it was decided to limit it to these major areas. You should be able to join the game upon full release, though. We look forward to you joining the rest of the contenders in Neo Arcadia soon!

Originally Posted by T99lReelCJPlayz
I was unable to gain access to the TTS, so will there ever be another opportunity to get into the game before the release date?

Thanks!

Hello there T99lReelCJPlayz!

I'm afraid that out TTS is now over, so you won't be able to access Hyper Scape at the moment. For any updates on when you can go to Neo Arcadia again, I recommend following our official ... Read more

Originally Posted by Wiglud_TV
I can't, i tried to uninstall and reinstall the game yesterday...and i tried to dl it after but it's impossible, i didn't had any button to do it

Originally Posted by flux187
Hello,

I have the same problem. I got the drop on Monday but I am not able to download the game, since it says expired in my account.

You won't be able to access the game any... Read more

Originally Posted by Wiglud_TV
Hello,

I ve played hyper scape for many days before but now i can't do it anymore cause it's "expired", and i don't understand why.

Ty

Hello there Wiglud_TV!

Would you be able to send an image of the error message you're receiving?

Originally Posted by percs_
My friends and I were playing a regular squads match when someone who appears to be invisible with the crown, takes the crown, but does not receive damage and then we later see that he is one of the "Echos" or a dead spectating player running around and he was able to run around with the crown, all whilst the time is still counting down. The time gets to 0 seconds and the game ends with the player winning.

youtube link for evidence: https://yout...

Read more

Originally Posted by TKS_Playr5A5
ok my support case number is 12093497.

Thank you for updating us! I can see that you were advised to perform a clean installation of your graphics drivers. Could you try doing this?

Please keep in mind that the tech test has now ended, so you may be unable to test this currently. It is still worth reinstalling your graphics drivers for when access to the game is restored in the future!

Originally Posted by Jggadou53
I was playing with my friends until I died with my axe in the right hand but when I died the axe stayed in my hand in a weird position... it was there until they revived me and it happened once.Am i the only one?

Hello there Jggadou53!

That certainly sounds unusual! Were you able to reproduce this issue whilst playing the tech test?

If possible, do you have any videos showing this happening in game?

Originally Posted by HIS_SCOPE
Dear frend!

I don't start the game but yesterday i started the game (hyper scape)

Now i see error

Hello there HIS_SCOPE!

Could you let me know what time you tried to access the game when this error popped up?

Please be informed that the technical test for Hyper Scape ... Read more

Originally Posted by ZeLiFF
There seems to be a problem with my audio playback. I use a dual monitor setup, and one of my monitors has built in speakers, but I used a headset for all my audio. I have noticed that all of the game audio goes to my headset, while all of the voice chat audio goes to my television. There doesn't seem to be anyway to delineate where audio gets output, so I'd love a function like that, or I'd like to know how I might be able to fix this problem. Thanks.

Hello there ZeLiFF!

Thanks for reporting this, and for offering your feedback! I've forwarded it to the dedicated team for closer investigation.

In the meantime, I would advise trying s... Read more

Originally Posted by Deurm
The game doesn't open up, it just shows the banner, and then crashes. I have tried verifying files, but nothing seems to work. Any fixes?

Hello there Derum!

Could you make sure that you're meeting the minimum requirements to run the game?

If you do meet the requirements, I... Read more

Originally Posted by WuvMe
That banner doesn't show up for me, thats the issue
i only see the banner for how to get a key through twitch and a banner talking about cheaters and whatnot, i've checked youtube videos on how they download it and said banner with the "start playing" on it wont show up.
could this be because i'm from israel?

I'm afraid that Israel is not one of our... Read more