Ubi-Borealis

Thanks for sharing your ticket number with us, @vish2486!

I've taken a look through your case and I can see that your report has been forwarded to the development team for further investigation. If we require any additional information from you, we will reach out to you via your ticket or within this thread. I'd also recommend keeping an eye out within the ...

Hello there @kavi_1998!

I'm sorry to hear that you're stuck in an animation after progressing in "The Burning of the Wicker Man." To help us to take a closer look at this, would you be able to provide us with some more information:

• You mention this issue occurred after following a certain path. Can you provide us with more detail about the path you took, and how this issue first began? For instance, did this happen after combat, or after interacting with a certain NPC?
• If you fast travel away or reload a save, does the issue resolve ...

Thanks for the update, @Isolfi, and for sharing how you were able to bypass this issue

If you encounter any further trouble in-game, please don't hesitate to reach out

Hello there @franknitz! Welcome to the forums

I'm sorry to hear that you're experiencing looping dialog. Thanks for taking the time to share your report with us.

To help us to take a closer look at this, can you please provide us with some additional information:

• When did this looping dialogue first start? If you can remember the quest or action you last completed before you...

Hello there @K1fflom!

I'm sorry to hear that you're experiencing crashes whenever you try to open up your inventory. Thanks for taking the time to share your report with us, and for letting us know what troubleshooting steps you have tried so far.

Would you be able to try the rest of the steps provided on ...

Hello there @ParkerKills! Welcome to the forums

I'm sorry to hear that your Opals have disappeared from your inventory, and that you're no longer able to use your maps or access Reda's Shop inventory. Just to confirm, are you currently playing online or offline? For the Opals to appear and for Reda's Shop to have an inventory, you will need to be using an online connection to connect to the se...

Hello there @GAPrice1995! Welcome to the forums

I'm sorry to hear that you're having trouble collecting some wealth from Rouecistre Blockade. To help us to take a closer look at the missing movable shelf, would you be able to send us a video that shows how you're unable to collect the wealth in-game? We can then pass this along to the development team for further investigation.

I'd rec...

Hello there @Zhuuk!

Thanks for sharing your feedback with us. At the moment, there is no option to toggle "Hold to Sprint" in-game. We have forwarded this suggestion to the development team for further consideration. If this feature is to be added to the game, this information will be shared via patch notes within the ...

Hello there @gigio9790!

I'm sorry to hear you're encountering this strange issue when holding a two-handed weapon in your off-hand. Thanks for sharing your report with us, and for including a video. Using your helpful steps, I've been able to reproduce this issue in my own game as well! I've passed your report to the development team so they can take a closer look at what could potentially causing Eivor to hold onto their off-hand weapon so strangely.

If we require any additional information from you, we'll reach out within this thread. In the m...

Thanks for the update, @SpirantCrayon22! I'm glad to hear that your overlay is working normally now

Thanks for letting us know that you've tried redeeming the rewards via the Ubisoft Connect website and overlay, ...

Hello there!

Thanks for sharing your reports about being able to purchase duplicates of the same tattoo sets from Francia. I've experienced this in my own game (and also ended up purchasing duplicates due to my poor memory ). The development team have been notified of this issue occuring in-game and are investigating further. We've also passed on the additional images shared within this thread so they can be used in the ongoing investigation.

Please keep an eye out for future updates within the News & Announcemen...

Hello there!

I'm sorry to hear that some of you have had trouble unlocking your core and weekly challenges. I'm glad to hear that these have started to update as normal for you again since the 16 August, 2021.

If you are still having trouble with your core or weekly challenges updating as expected, please can you provide us with an update and let us know which challenges aren't tracking correctly. If you can include screenshots that show you have met the requirements but that the challenge remains locked, that will be very helpful for further investigation.

Thanks!

Hello there @GliderJeff!

I'm sorry to hear that you're experiencing crashes in-game. Thanks for taking the time to share your report with us.

If you haven't already, please can you try these basic console troubleshooting steps? These steps help to tackl...

Hello there @byahero! Welcome to the forums

I'm sorry to hear that you're encountering crashes and technical issues whilst in Ravensthorpe. Thanks for taking the time to share your report with us.

If you haven't already, please can you try these ...

Thanks for sharing your experience with us, @SpirantCrayon22. I'm glad to hear that the website is working as normal for you. I'm sorry to hear that the Xbox overlay is frozen currently, though.

I've taken a look and I can't find any reports of degradation or outage for Ubisoft Connect right now. If we are notified of any degradation or outage, this information will be shared in our ...

Hello there @Monopolist8! Welcome to the forums

I'm sorry to hear that you're having trouble completing the cairn challenges. You mention that some of the controls are missing whilst you attempt these. Would you be able to send us a video which shows the missing controls, as well as the trouble you're having when attempting these challenges? This will help us to investigate further.

I ...

Hello there @crenkel1010! Welcome to the forums

I'm sorry to hear you're experiencing an infinite load whilst in Francia. Thank you for taking the time to share your report with us, and for including an image.

Would you be able to try these following steps for us to see if this resolves the issue in your own game:

1. First, please ensure that you backup your save files befor...

Hello there @liad120!

I'm sorry to hear that you're having trouble redeeming the Vinland Crow and Altair outfit via Ubisoft Connect. You mention that you're using the app to do this. Would you be able to try redeeming them directly from the Ubis...

Hello again @victoruchiha82!

To my knowledge, you aren't given the head of the Black Stout upon defeating it. Instead, the player is awarded spoiler The issue with the Ghost Auroch trophy is that the head is awarded to players, and they are prompte...

Hello there @ELGGY! Welcome to the forums

I'm sorry to hear you've encountered some trouble when approaching Faravid in "War in the North." ...