Ubi-Borealis

Ubi-Borealis



18 May

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for providing me with some updated images, @bielik01. I'm sorry to hear you're unable to begin the trial whilst outside of an active quest.

Just to confirm, you completed this trial successfully on your first playthrough the expansion? I can then include this information in your report to the development team.

Thanks! 🙂

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @IBULL3TM4GN3T,

I apologise for the delayed response. I'm sorry to hear that you've been unable to complete this mission in "Rowdy Raiders." Does this issue still persist for you?

If you're still unable to complete this part of "Rowdy Raiders," can you please send us a video that shows the following:

  • You have TU 1.2.1 installed. You can check this in the right-hand corner of the main game menu
  • You're unable to complete the task of collecting the voda as it is not recognised you've delivered the vase to the NPC


We can then pass this along to the development team for a closer look.

I recommend that you first upload the video to a sharing platform, such as YouTube o...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

Thank you for continuing to share your experiences with "Courting the Kings" with us. I've passed along all of the reports that have been shared so the developers can take a closer look at these. I'd like to provide you all with a status update with the ongoing investigations:

  • Prisoners in the cell are dead, preventing the quest from progressing
    • Status: Pending fix
    • Comments: The development team has been able to identify what is causing this issue, and intend to release a fix in a future update. Please keep an eye out within the News & Announcements forum fo...
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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

Thank you for continuing to share your experiences with "Courting the Kings" with us. I've passed along all of the reports that have been shared so the developers can take a closer look at these. I'd like to provide you all with a status update with the ongoing investigations:

  • Prisoners in the cell are dead, preventing the quest from progressing
    • Status: Pending fix
    • Comments: The development team has been able to identify what is causing this issue, and intend to release a fix in a future update. Please keep an eye out within the News & Announcements forum fo...
Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

Thank you for continuing to share your experiences with "Courting the Kings" with us. I've passed along all of the reports that have been shared so the developers can take a closer look at these. I'd like to provide you all with a status update with the ongoing investigations:

  • Prisoners in the cell are dead, preventing the quest from progressing
    • Status: Pending fix
    • Comments: The development team has been able to identify what is causing this issue, and intend to release a fix in a future update. Please keep an eye out within the News & Announcements forum fo...
Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Khamssin! Welcome to the forums 🙂

I'm sorry to hear you've encountered trouble tying up Konstantinos. Thanks for including an image for us, and for letting us know what troubleshooting steps you've tried already.

The development team are aware of this issue, and they're currently investigating further. I've passed on your report to be used in the investigation.

Please keep an eye out within the ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for letting us know that you've been affected by this issue as well, @Kormac67. The development team are now taking a closer look at why the bed in Dublin can only be used once.

Thanks for sharing your feedback about marking this location on the map as well. To be honest, I also wouldn't have found this place if I hadn't spotted there was a tattoo place using Synin. I didn't expect there to be a letter box or a bed in this place as well. I've shared your feedback with the development team.

You're welcome, ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I've merged @Garbo3's thread with this one, as you've all encountered the same issue. I apologise for any confusion caused by the merge. Creating a single thread helps us to keep all information and updates in a single place.

Thanks for sharing a video of your experience with us, ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I've merged @Garbo3's thread with this one, as you've all encountered the same issue. I apologise for any confusion caused by the merge. Creating a single thread helps us to keep all information and updates in a single place.

Thanks for sharing a video of your experience with us, ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I've merged @Garbo3's thread with this one, as you've all encountered the same issue. I apologise for any confusion caused by the merge. Creating a single thread helps us to keep all information and updates in a single place.

Thanks for sharing a video of your experience with us, ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for sharing your report with me, @THATDONFC! I've passed this along to the development team as they investigate this issue further 🙂

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bielik01!

Thanks for opening a new thread, and for sharing your ticket number with me. I've taken a closer look at the video you've sent us and I can see that you're in the middle of the quest "A Show of Character" when you try to interact with the trial. Would you be able to complete this quest for me to see if this allows you to successfully interact with the trial?

If you're unable to interact with the trial outside of the quest still, can you send us another video that shows you have no current quest active but still cannot start...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bielik01!

Thanks for opening a new thread, and for sharing your ticket number with me. I've taken a closer look at the video you've sent us and I can see that you're in the middle of the quest "A Show of Character" when you try to interact with the trial. Would you be able to complete this quest for me to see if this allows you to successfully interact with the trial?

If you're unable to interact with the trial outside of the quest still, can you send us another video that shows you have no current quest active but still cannot start...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bielik01!

Thanks for opening a new thread, and for sharing your ticket number with me. I've taken a closer look at the video you've sent us and I can see that you're in the middle of the quest "A Show of Character" when you try to interact with the trial. Would you be able to complete this quest for me to see if this allows you to successfully interact with the trial?

If you're unable to interact with the trial outside of the quest still, can you send us another video that shows you have no current quest active but still cannot start...

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17 May

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

@Basilisk8000 - Thanks for sending us that video! I've passed it along to the development team so they can take a closer look.

...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

Thanks for reporting this stuck opal to us. I wasn't able to collect this opal in my own game either 😖 I've passed your reports along to the development team so they can take a closer look at this.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged together a few similar threads about issues encountered in "Courting the Kings." I apologise if this has disrupted any ongoing discussion or caused confusion.

I'm sorry to hear that you're encountering trouble when trying to progress in "Courting the Kings." It looks like three different issues have been encountered in this thread:

  • Unable to collect key to the prison cells as its out-of-bounds
  • Prisoners in the cell are dead, and therefore the mission cannot be completed
  • Unable to collect the King's Pass


When making your report, please specify which issue you have encountered. If you've encountered a different issue to the ones listed above, please do let us know.

...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged together a few similar threads about issues encountered in "Courting the Kings." I apologise if this has disrupted any ongoing discussion or caused confusion.

I'm sorry to hear that you're encountering trouble when trying to progress in "Courting the Kings." It looks like three different issues have been encountered in this thread:

  • Unable to collect key to the prison cells as its out-of-bounds
  • Prisoners in the cell are dead, and therefore the mission cannot be completed
  • Unable to collect the King's Pass


When making your report, please specify which issue you have encountered. If you've encountered a different issue to the ones listed above, please do let us know.

...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged together a few similar threads about issues encountered in "Courting the Kings." I apologise if this has disrupted any ongoing discussion or caused confusion.

I'm sorry to hear that you're encountering trouble when trying to progress in "Courting the Kings." It looks like three different issues have been encountered in this thread:

  • Unable to collect key to the prison cells as its out-of-bounds
  • Prisoners in the cell are dead, and therefore the mission cannot be completed
  • Unable to collect the King's Pass


When making your report, please specify which issue you have encountered. If you've encountered a different issue to the ones listed above, please do let us know.

...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged together a couple of threads about being unable to move the shelves in Cashelore together into a single thread. I apologise for any confusion caused by the merge.

I'm sorry to hear that you're having trouble moving the shelves to access the wealth. Would you be able to provide us with a video that shows you're unable to move the shelf whilst interacting with it? We can then pass this along to the development team for a closer look.

@SteveZ_Pun - Thanks for describing your movements with the shelf! Hopefully thi...

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