Ubi-Cintre

Ubi-Cintre



17 May

Comment

Hiya @afterpulsex,

Thanks for coming back to us, if the issue persists, could you please answer on the case and join your Msinfo32 and Dxdiag so our team can analyse them ?

Here's how to do so :
Msinfo : https://www.ubisoft.com/help/article/000078753
Dxdiag : ...

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    Ubi-Cintre on Support Forums - Thread - Direct

Hello @darknite,

Thanks for contacting us, sorry to hear you are encountering the error 8-0x00000146.

Could you please try to flush your DNS by following these steps :
Open a command prompt window (press windows+R key, type cmd and press enter) and type these commands one by one (keep pressing enter after each command):
ipconfig /release
ipconfig /flushdns
ipconfig /renew
Finally, reboot your PC and check if the game still errors out or not.

Let us know if you have more questions.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hello @caution1x and welcome to the forums,

I'm sorry to hear that you keep getting disconnected with the error [4-0xFFF0BE25].

As MMR and temporary bans are handled automatically, Ubisoft Support is not able to make any changes on players accounts.

Could you please try this workaround that has helped a number of players alleviate this issue ?
Find the GameSettings.ini file, open it and change the "UseProxyAutoDiscovery" value from 0 to 1.

Usually location is via - documents/My Games/Rainbow Six - Siege/*UserID*/GameSettings.ini

Let us know if you have any other questions.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @sonic_ ,

Thanks for contacting us.

I'm sorry to hear that you're encountering high CPU usage with Rainbow Six Siege.
Since you have already done many troubleshooting steps, I'd advise you to contact us through the Support Website to send us your system files.

Our team will make sure to give you appropriate troubleshooting after analysing your system files.

Let us know if you have more questions.

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    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @ioftly,

No worries for the late response, we're here for you n_n

I'm sorry to hear that the steps didn't help.

Could you please check that no other overlay is impending on the Ubisoft Connect one ?

I know that usually the Xbox bar is enabled on Windows 10/11, and if you have Nvidia and Discord, there are overlays as well.

Let us know if you still have issues.


20 Jan

Comment

Hiya @eliteric71

Thank you for contacting us.

Since you have already done the troubleshooting steps. I have created a case for you so that you can send us your system files. Once received, we will take a look at them and provide further assistance !

You should be able to access it through this link.

Let us know if you have any other questions 🙂...

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Hiya @tie_cobra !

Thank you for contacting us.

Since you have already done the troubleshooting steps. I have created a case for you so that you can send us your system files. Once received, we will take a look at them and provide further assistance !

You should be able to access it through this link.

Let us know if you have any other questions 🙂...

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