Ubi-Cintre

Hey @DarrowsHowlers,

Thank you for taking the time to develop about the imbalance in Faction Wars. All feedback is a precious asset which we can improve upon. Keep an eye on the forums for any news and updates coming to the game.

Let us know if you have any questions or more feedback

Salut @Timorlautus, merci de nous avoir contactés !

Pour info, tu as posté sur les forums Anglais, ou normalement, il est demandé de parler anglais. Tu peux trouver les forums en français ici.

Sinon, ...

Hiya @gunslingerito, sorry for the delay.

Normally, when a DLC is purchased or activate, the next time you launch a save game, the game asks you if you want to access the new DLC content in your ongoing game, then you get a "Yes" "No" prompt.

If at the time of activation, you selected No. You would have to create a new game to access the new DLC content, as it was refused for the ongoing game.

I hope this answered your question.

Let us know if you need more info.

Hey @Sturmie1982, sorry for the delay.

Just to be sure, did you manage to send your save file to the team, so they can investigate ?

Hiya @blendmode, sorry for the delay.

I see that it happened on two occasions for you.

Does it occur regularly for you ? Or was it just these two times ?

Hey @Nyobir, thank you for taking the time to provide a potential workaround for this issue.

I hope this will help many players in the future.

Do not hesitate to let us know if you have any questions.

Hiya @Macs1209, thanks for contacting us.

Would you be able to send screenshots showing that the local and regional mail consumption seems erroneous please ?
This will help us forward everything to the dev team.

Hey @ZaKeRMPH, I have some news.

Could you please tell me if you have any plugins installed ? Like Openplanet. This could potentially interfere with the game, so if you have it, I would advise you to disable or uninstall it and see if the issue persists.

If it's still ongoing, could you please make a video showing that the old PB ghost can be chosen with your username ?

Hiya @MummieSan, thanks for the answer.

I'm sorry to hear that the issue is still ongoing.

In order to forward all the info to the dev team, could you please make a video showing that the leaderboard doesn't get updated despite changing regions in game ?

Hiya @pradavision, thanks for contacting us.

I'm sorry to hear that your game crashes every time you try to render a replay.

In order for us to help you further, I have created a case on our Support Website. You should be able to access it by clicking here.

Do not hesitate if you have other questions.

Hiya @GoldMountain2, thank you for contacting us.

I'm sorry to hear that you're encountering crashes when using your Intel Arc A770 GPU.

After checking your account, I realised that you had a case opened on our Support Website. Made sure you provide up-to-date system files so that my colleagues can provide accurate steps.

I will lock this thread, since you are being taken care of privately.

Hiya @SouzeMan, thank you for taking the time to report the issue again, and how you managed to resolve it.

This has been forwarded to the dev team for investigation.

Let us know if you have any more questions.

Hey @ZaKeRMPH, thanks for the answer.

I have forwarded the situation to our dedicated team, we'll let you know as soon as possible when we have new information about this.

In the meantime, feel free to poke us if you have more questions.

Hey @Mersvia, thanks for contacting us !

I'm sorry to hear that you're experiencing errors with the Microsoft C+ Runtime Library.

Have you tried downloading and reinstalling all the C++ libraries ? It should help with your issue. You can find them all in this page: (https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170).

Let us know if you have other questions.

Hiya @KanaWeiss, thanks for contacting us.

In such a situation, the MMR and rank are indeed reset, and you'll have to start over.

Let us know if you have any more questions.

Hiya @FFlameHeart,

Thanks for contacting us.

I have created a case for you on our Support Website where you will be able to send us your system files so our teams can analyze them.

Hey @Lihka_ ,

Thanks for contacting us regarding a temporary ban that you received after a crash.

Sadly, all our temporary sanctions are actioned by our automated system and the Ubisoft Support staff can not lift these sanctions.

Let us know if you have more questions.