Ubi-Cintre

Hiya @Ineedhelp652 and thanks for contacting us.

@Hades9288 Said it all, cross-play is only available in between PCs on one side, and consoles on the other side.
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Hey @KMDavis73075, thanks for your answer.

I'm sorry to hear that you're still having issues loading the website.

Have you tried with your mobile connexion to see if you manage to load it ?
What happens when you open it from an incognito window ?

Hey @ArrakiSS, thanks for contacting us. We apologize for the delay.

I'm sorry to hear that you've been experiencing FPS drops in game.

Could you please make sure to follow all the steps from our troubleshooting guide on PC?

If the issue persists after that, would you be able to send us your system files in a new case ...

Hey @ChinaBat and @Sib3riX, thanks for your answers.

I'm sorry to hear you have been waiting for a resolution. Our teams are doing their best to come back to you as soon as possible despite the high volume of contact we receive.

I made sure to check that both your cases were still on track with our teams, and you should receive an answer...

Hey @Hamster333sk, thanks for contacting us.

I'm sorry to hear that the cross-progression didn't seem to work on your account.

Could you please reach out to us through one of our private platforms ?
They're available on Twitter, ...

Hey @CazzDeer, thanks for contacting us.

I'm sorry to hear that you can not find your elite skins any more.

Could you please contact our support team on one of our platrforms ?
They're available on Twitter, ...

Hey there @pawkro1201 and @Prelude1981,

I'm sorry to hear that you're experiencing this error code when trying to launch the game.
Can you tell us if the issue persists after yesterday's patch ?

Hey @Theios_Nikolhs, thanks for contacting us.

I'm sorry that you're missing some of your PS4 progression after the merge happened.
You mentioned contacting our support and that you were still waiting for an answer.
We've encountered a high volume of contacts lately, and our teams are doing their best to get back to you as soon as possible.
In the meantime, I would advise you to answer on the case with a list of the items you are missing. This will greatly help our teams investigate your issue.

Let us know if you have any more questions.

Salut @vinzouille72, merci de nous avoir contactés.

Je suis navrée de lire que ton jeu ne se lance plus.
Est-ce que tu pourrais m'en dire plus ? Est-ce que c'est arrêté à la fenêtre de lancement ?

Pour essayer de régler la situation, je vais t'inviter à suivre toutes les étapes de dépannage présentes sur notre article dédié...

Hey @WrecK3rr, thanks for contacting us, and sorry for the delay.

Since it's been a couple of days since you encountered the issue, can you tell us if it's still happening on your side ?
If it persists, would you be able to provide a video showing that you can not progress in the area ? This will help us forward the situation to the game team.

Hi everyone.

Thanks for taking the time to report the issue and provided some context and screenshots.

I have forwarded everything to the game team to help investigate the issue.

Since multiple threads were created, I will lock a couple of them so that everyone can post in the same.

So please, if you have more questions, or have more information to provide, please post in the following thread :

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Hi everyone, thanks for reporting the issue with the expertise not moving when donating Oh Carol rifles.

I have forwarded your reports to the game team so that they can open an investigation.

Keep an eye on the forums for any news regarding this.

Hiya all, thanks for reaching out to us regarding the visual issues with the GR-9 and the TKB-408.

These are still being investigated by our dedicated teams. Please bear in mind that sometimes, it can take some time before an issue is fixed.
Rest assured that this is still being looked into.

Hey @chynka, thanks for contacting us and sorry for the delay.

Can you please first follow all the steps from our troubleshooting article for PS5 ?
This usually helps resolve this kind of issues.
Let us know if you have more questions !...

Hey @Plysmikl, thanks for contacting us and sorry for the delay.

Can you tell us if you are still encountering the issue ?

Hiya ! Thanks for contacting us.

Does this occur every time, or was it only a one time thing ?
If it still occurs, could you please provide a video, or some screenshots so we can forward this to the dedicated team for investigation ?

Let us know if you have any other question.

Hiya @Quenllian, thanks for contacting us and taking the time to detail your situation and for sharing the current workaround for preventing the crashes when checking the Clan Roster.

I have created a case for you, so that you can send us your system files. Once we receive them, we will forward them to the game team to help investigate the issue.

Thanks !

Hey @NOLA22, thanks for contacting us.

I'm sorry to hear that you're having issues with Ubisoft Connect that doesn't want to download the latest The Division 2 update.

Have you tried reinstalling Ubisoft Connect ? Before doing so, please make...

Hiya @SergPolarBear, thanks for contacting us.

I'm sorry to hear that you've been experiencing crashes since the latest update.
Have you tried following the troubleshooting steps from our dedicated guide ?

It should help resolve the issue.
Let us know if there's anything we can do.