Ubi-Cintre

Hey @GnarlyAtol1793, thanks for contacting us.

I'm sorry to hear that you're experiencing crashes on Xbox One X.

Have you tried following the steps from our Xbox One Troubleshooting guide ?
It has helped many people with similar issue...

Hey @JoDevill, thanks for contacting us.

Would you be able to provide screenshots so we can look further into your situation please ?

Let us know if you have more questions.

Hiya @V4MPiR1, thanks for contact us.

Thank you for taking the time to explain the situation and posting screenshots to illustrate this.
I have forwarded this to the dedicated team and will get back to you once I have received more information on the matter.

Hiya @boonperm, thanks for contacting us.

Would you be able to provide screenshots showing how it shows in the store please ?
This will help us visualize everything and help you.

Hey @Infirna_,

Thanks for contacting us !

The development team is still investigating this issue. For the moment we do not have any ETA, so please make sure to keep your game updated and keep an eye on the forums for any news regarding this.

Let us know if you have more questions.

Hey @The-Viking555, thanks for contacting us.

Sorry to hear that you're experiencing issues with your game saves.
You mention that it gets stuck with the cloud saves.
What happens when you try to load your local saves ? Do you get any error message ?

Hiya @AuddieD, thanks for the answer.

I'm super glad to hear that your badge unlocked and that in doing so, you did your best run ! Congrats

Hey @AndyStennett, thank you for taking the time to describe exactly what is happening.

In order to assist you further, our teams would need to analyse your System files (Dxdiag and MSinfo32) that you provided in your case.
So we will get in touch with you as soon as someone had a look at them.

PS: I have moved all your messages in the same topic that you created.

Awesome, thanks @Humility925 for confirming !

Hope this answered your question @Gamer75043 !

Don't hesitate if you have any other question.

Hiya @Gamer75043,

Thanks for contacting us.

As @Asterix201252 said, it might be a normal behaviour and it's just a graphic illustration of what's happe...

Hey @AuddieD,

Thanks for the screenshots.

Would you be able to provide a screenshot showing the 11 post-offices or a video, so that we can forward the issue to the game team for investigation ?

Hey @AndyStennett,

Thanks for contacting us.
I'm sorry to hear that you've been experiencing poor performances with the game.
Have you tried to follow the steps from our technical troubleshooting guide?
They should help with optimization a little.
If the issue persists, I invite you to...

Hey @SimRacingMax, thanks for the answer.

I'm glad to hear that this update allowed you to resolve the issue.

Do not hesitate to let us know if you have any more questions.

Hey @flurryTM, thank you for the additional feedback regarding the way the featuring of Club rooms is handled.

I have passed it along to the team.

Do not hesitate if you have more questions or feedback to share.

Thanks for providing in depth knowledge about the backup calls in-game @the_Kettle.

Let us know how you get along @Yacov8903 !

Hey @dunbardunbar !

As stated by @gamecrusher447, the event ended on Nov 8th so the keys can not be earned anymore.

Here's a confirmation from our o...

Hiya @Yacov8903, thanks for contacting us regarding the backup calls in-game.

Normally, all the backup calls received are shown in the left lower area on the map.
There you should be able to see if there are ongoing calls and there should be three options showing how you want to respond.
The button you need to hit depends on your own settings.

If you encounter difficulties, do not hesitate to post screenshots or a video showing the situation at hand.

Hiya @spaccamudande, thanks for contacting us.

I'm sorry to hear that you have encountered such behaviour in game.
We do our best to ensure that you're having a positive experience.

If you'd like, you can contact us through one of our private channels to report any player that you've encountered.
All we need is a video, the username and the type of behavior encountered.
This will allow our teams to forward all the info for investigation.

They're available on ...

Hey @BatuKirbas, thanks for contacting us.

I'm sorry to hear that you can not locate Agent Kelso in the White House.

Have you tried logging out and back in the game ? Or going to New-York then back to Washington, to see if it helps making her appear ?

Let us know if you have any other question.

Hey @YodaMan3D, thanks for contacting us regarding the damage output of turrets and drones.

Have you changed anything in your build lately ? Do you have screenshots showing the output difference ?

There doesn't seem to be anything about a nerf in the latest ...