Ubi-Gizmo

Ubi-Gizmo



24 Sep

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Hey @LeoKapkanBR, I'm sorry to hear that you feel this way and thank you for your feedback; I appreciated this. I have moved your thread to the General Discussions as it seems you posted this in the wrong subforum. I hope that you do not mind. If you would like to report a specific bug/issue, please don't hesitate to post a new thread on our Player Support section.

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @papyorz, sorry to hear that you're experiencing this problem. Can you please elaborate further on this error message for me? What does it say?

Could you please also try verifying your game files and then also try ...

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @cwo4usn, sorry to hear that Grace Larson is missing, although you have already recruited her. I would love to help you look into this issue further, and I sincerely apologise for the delay.

Is this issue persisting for you? Restarting the game may have resolved this. If it persists, can you please elaborate on this further for me and provide a video showing that she is missing and that you have completed enough Theater Settlement missions? You could directly upload the clip to a linked Twitter or YouTube account. Alternatively, if you would prefer, you could transfer the video to a PC using a flash drive and then send it to us another way, such as through a file-sharing site.

If you are unsure of any of the steps above or have any oth...

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @heimdall__pl, sorry to hear that, am I correct in thinking your PSN id has not been updated in-game even though you recently updated it on the console?ย 

If that's the case, could you please try the following PS5 technical troubleshoot...

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey everyone, you may have noticed that I might have merged your topic with this one as they are both regarding the same bug. I hope you do not mind.

I want to thank everyone for the information and videos regarding this. It has all been forwarded to the development team, and they are currently hard at work investigating this. For the latest updates regarding this, please view our News and Announcements section.

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey, @modalthread611, sorry to hear that you're experiencing this. Can you please elaborate on this further for me and provide a video showing this in action? You could directly upload the clip to a linked Twitter or YouTube account. Or if you would prefer, you could transfer the video to a PC using a flash drive and then send it to us another way, such as through a file-sharing site.

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @modalthread611, thanks for bringing this to our attention. What platform are you playing on? Can you please elaborate on this further for me and provide a video showing this in action?

You could directly upload the clip to a linked Twitter or YouTube account. Alternatively, if you would prefer, you could transfer the video to a PC using a flash drive and then send it to us another way, such as through a file-sharing site.

In the meantime, if you require any further help from us, you know where to find us.ย 

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @supadrumma4411, I understand the frustration caused by this bug and sincerely apologise for the inconvenience caused. I am afraid we do not have any updates regarding this, but the issue is still being investigated. For the latest updates regarding this, please view our News and Announcements section.

if you require any further help from us, you know where to find us.

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @dagrommit, thanks for the help, this is greatly appreciated! ๐Ÿ™‚

While we investigate this issue, we ask that you do not delete any saves that are currently on the account. Please keep an eye out for new information on our ...

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @stigwhansen, sorry to hear that you are still experiencing crashes to your Desktop on The Division 2. Were you able to perform the steps provided by my colleague earlier? If you have, but the issue persists, please feel free to please create a Support Caseย so that we can look into this further for you.

Let me know if you need help with any of the steps we have provided.

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @maralingavet, sorry to hear that your game keeps freezing or crashing to your desktop. Could you please run through the technical troubleshooting in this article and complete all the steps? I am asking this because these steps can help rule out many of the common causes.ย 

Regarding the screen jittering, can you please elaborate on this further for me and provide a video showing this in action? You could directly upload the clip to a linked Twitter or YouTube account. Alternati...

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Hey @valektra, I have moved your thread from Player Support over to the General Discussions of The Division 2 as it seems you posted in the wrong subforum! I hope that you do not mind and thank you for posting!


23 Sep

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @sha77ers7ar7777, sorry to hear that you're experiencing issues with your stats updating. Is this only the in-game stats that are affected for you? Could you please check the For Honor website and let us know if your stats are displayed correctly on that?

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @avbg, sorry to hear that you were experiencing some issues creating a bug report case through our Ubisoft Support website. I've gone ahead and created a support ticket on your behalf. This will allow our support team to look into this further with you.

Please check your email inbox for the confirmation of the ticket number and some steps to assist our investigation. In the meantime, if you require any further help from us, you know where to find us ๐Ÿ™‚...

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22 Sep

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @BURGUS2000, sorry to hear that you have a Strict NAT connection on For Honor. What platform are you using to play the game? Additionally, are you receiving any error messages when you log in to the game?

If you could provide screenshots showing the issue, that would be great!

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    Ubi-Gizmo on Support Forums - Thread - Direct

@nydardoloth No worries! Thank you for helping out. ๐Ÿ™‚