Ubi-Gizmo

Ubi-Gizmo



13 Jan

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey guys, thanks for the additional reports. I have gone ahead and forwarded this information over to the development team so that they can look into this further. Once we have more information on this, we will let you know.

@Rich4thestars - can you please let me know if you're playing on the PlayStation 4 or 5?

Please also let me know if you have any questions!

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @aleplay, thanks for reporting this and welcome to the forums. I would love to report this over to the development team, and I just have some quick questions:

  1. Could you please let me know what platform you are currently playing on?
  2. I understand you mentioned that it always occurs, but to double-check, has there ever been a time you have not seen this occur?
  3. It looks like it could be the fire in the middle causing this. Does it get worse if you get closer to the fire? Or does the glitched effect...
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06 Jan

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey there @xxnightsaviorxx, welcome to the forums and thank you for taking the time to provide this feedback. I have just moved this post over to the Assassin's Creed Valhalla forums, as it seems you posted in the wrong location; I hope you do not mind.

I understand why you would like these to match, and I would love to provide this feedback to the development team. However, before I do that, if possible, could you provide any screenshots for me just demonstrating the difference? It would be greatly appreciated!

Please also let me know if you have any questions.


08 Dec

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey everyone,

We have an update to share from the development team. If you have been affected by the premature ending of the Oskoreia Festival, please read this below:

A server connection error prompted the Oskoreia Festival to end early for a small number of players. Due to the technical parameters of how this event is activated, it is unfortunately not possible to reactivate the festival. 

That said, if you have been affected by this, you might be able to reinstate the festival. To do this, you must load a save game before December 6th at 12 pm ET/6 pm CET.

I understand that this may not be the answer you were hoping for, and we apologise if this has impacted your gameplay experience. We will be compensating all impacted players with 80 opals.


We will have more events and festivals like Oskoreia coming to Ravensthorpe in the future, so please keep an eye out on our official platforms for f...

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06 Dec

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hello there everyone!

I have merged together several similar threads about this 0xb0000194 error into a single Megathread. I have created a single Megathread as this helps keep all information and future updates regarding this in one place. I want to apologise for interrupting any ongoing discussions, and I hope you do not mind.

If you have been affected by this error message, I want to assure you that the development team is aware and they're currently investigating the problem. Once we have more information regarding this or if we require any further information, we will update this thread and we will let you all know.

I understand that the festival has also ended early, as it was supposed to end on the 9th of December. Some of you are also missing all of your Opals and cannot access Reda's shop. I want to assure you that this is all being investigated.

...

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28 Sep

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @procadman, I have moved your thread to the Assassin's Creed Valhalla forums as it seems you posted this in the wrong location (Assassin's Creed Odyssey forums)! I hope that you do not mind.



25 Sep

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey guys, sorry to hear that you have been experiencing crashes since the recent update. @Azrahild, thanks for letting me know some of the troubleshooting you have completed so far. Could you all please go through this technical troubleshooting article for me? These steps can help rule out many of the common causes for performance-related issues.

If issues persist beyond those steps, could you please reach out through our Support Website and ...

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @papyorz, thanks for getting back with the additional information and letting me know you tried the steps above. Can you elaborate further on this error code for me? Is this error code appearing on an Easy Anti-Cheat pop up window? Or is this a Division 2 app error message?

...

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Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @imagine_brata, thank you so much for the additional information and video showing this. I will forward this over to the development team so they can take a closer look.

If anyone else has any video's or can confirm/deny whether or not this appears for them, that would greatly help with our investigation!

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @calaxanas, thank you for the update. As requested by my colleague, we would like some more information if possible. Can you provide a short clip showing the points of view of the player who initiated the exploit? And do you know if this can only occur for the PlayStation 4, or can it occur for other platforms such as Xbox?

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @avfuse, sorry to hear that the provided steps haven't helped. Could you and @vsilverleaf please try ...

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @krullnoor, as mentioned by @Sock_Monkey (Thank you for the assistance!), it seems that you tried to join during the maintenance period which took place yesterday; if th...

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    Ubi-Gizmo on Support Forums - Thread - Direct

@n7-lemon It is no problem, thank you for being so patient and understanding whilst I got back in touch. I'll forward the additional feedback regarding this over to the development team.

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @PatrickMarvel09, welcome to the forums! I am sorry to hear that you are experiencing issues with the leaderboards, and they are not updating. Please do not apologise; you have posted this in the correct place!

Can you elaborate on this further for me? We have received reports of headshots not updating on the leaderboards, but is this for the whole of the leaderboards? And does the leaderboard ever update, either after a few minutes or if you log out and then back in?

Additionally, a video showing this in action would be great! You could directly upload a clip to a linked Twitter or YouTube account. Alternatively, if you would prefer, you could transfer the video to a PC using a flash drive and then send it to us another way, such as t...

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    Ubi-Gizmo on Support Forums - Thread - Direct

@cashan, no problem! Thank you for taking the time to do this.

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @Faye_Lau_1Luv, I'm sorry to hear this has happened to you. I have gone ahead and created a support ticket on your behalf. This will allow our support team to look into this further with you.

Please check your email inbox for the ticket number and some steps to help us with our investigation. In the meantime, if you require any further help from us, you know where to find us.

Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @lokkars, it seems you tried to launch during the ...

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    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @Oatiecrumble, thanks for bringing this to my attention; I appreciate it! I understand you provided a clip earlier, but I am afraid that it is no longer viewable. Could you please try uploading it again for me? You have the option of directly uploading the clip to a linked Twitter or YouTube account. Alternatively, if you would prefer, you can transfer the video to your PC using a USB drive and then send it to us another way, such as through a file-sharing site like Google Drive or Dropbox.

Also, does this occur at a specific area of the map, or is it just most bu...

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Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey everyone, thank you all for bringing this to our attention; I appreciate it.

@abugazi - Thank you for the video. I will forward this over to the development team so that they can take a closer look into why this might be happening.

@TK105 - I underst...

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Comment
    Ubi-Gizmo on Support Forums - Thread - Direct

Hey @FearbringerSH, sorry to hear that you feel this way. I want to assure you that we absolutely care and the development team is taking this issue seriously, and they are currently hard at work looking into it. Further updates regarding this will be posted in our News and ...

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