Hey everyone, sorry to hear you have been experiencing freezing and crashes since the recent update. If you have performed the steps provided earlier by my colleague. Could you please create a Support Case through our Support Website and provide your system files so that we can take a closer look at why this may be happening?
If you are unsure of any of the steps I linked above or have any other questions, please let me know.
Hey there @shakey1981, that looks very strange! Could you please try verifying your game files and let me know if that helps? Has this small text been displayed for long, or is it only recently you have noticed it? Does this small text occur in specific places on the map, and does it only display on the inventory...
Read moreHey everyone, I completely understand the annoyance caused by this, thank you @MichaelCZ79 for providing the video showing this. I want to assure you that the development team is aware of this, and they are still currently looking into it. Further updates regarding this will be posted in our News and Announcements section.
Additionally, If you have any further questions or other issues you would like to report, please do not hesitate to let us...
Hey @hr4m1r3z, sorry to hear that! I have looked into this, and I can see that you have an active case regarding it. Could you please check your inbox and update your case? Once you have done this, the team will be able to investigate this further with you.
In the meantime, if you require any further help from us, you know where to find us.
Hey @FrankOrc77, sorry to hear that. We were aware of an issue regarding this for players on consoles; maintenance occurred yesterday to address the problem. You should now see your character if that is the case. If this is not related to that, could you please elaborate on your issue further for me? Was this agent accidentally deleted? What platform are you playing on?
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Hey @helicon-2226, sorry to hear that you have been experiencing framerate issues on The Division 2. It is important to note that while you are able to run the game using Mojave, it still does not meet the system requirements for the game. The recommended OS requirements are Windows 7 SP1, Windows 8.1, Windows 10 (64-bit versions only).
As Adrian-11 mentions, you could try lowering your graphical settings or something further such as your resolution, to see if that helps. You could also try the technical troubleshooting in this ...
Hey guys, sorry to hear that you tried the steps provided but you still experience flickers.
@TxDieselKid - Thanks for this information, I appreciate it! And yeah you're right, I don't believe this is an issue related specifically to your current Xbox, I wouldn't want you to have to check this on another one.
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Hey @N7-Lemon, I understand the frustration this has caused; however, the described behaviour is working as intended, and I am afraid this cannot be dismantled.
Should you have any further questions or other issues you would like to report, please do not hesitate to let us know.
Hey @wogadenchekov, at the moment, we can only provide support on this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help investigate this further.
Alternatively, you are welcome to create a support case on our Ubisoft Support Website. Here, you will be able to receive help from another agen...
Hey @ifozx, I understand the frustration caused by this and I understand how important it is to get this resolved. I want to assure you that the development team is aware of this, and they are currently hard at work looking into it. Further updates regarding this will be posted in our News and Announcements section.
Additionally, If you have any further questions or other issues you would like to report, please do not hesitate to let us know. ...
Hey @medhac, sorry to hear that. Can you elaborate on this further for me? Are you missing these agents or were they deleted?
Please view the following post and let me know if that helps as it could be related to your issue, and the development team may already be looking into this.
Hey guys, can you please elaborate on this further for me so that I can get a better understanding of the problem?
@phaneps3n - I'm afraid this video is no longer available, could you please upload it again?
If this is related to the Invincibility/Invisibility issue in the Dark Zone performed using the Waveform Holster, I want to assure you that the development team are currently hard at work on this. For the latest updates regarding this, please view our ...
Hey @rashbak101, thanks for the feedback regarding this, that is a great idea, and I will forward it over to the development team for you.
If you have any further bugs or issues that you would like to report, you know where to find us!
Hey guys, thanks for all the comments and feedback regarding these issues. I also want to say thank you for providing each other with potential solutions/workarounds.
@Adrian-11 and ...
Hey everyone, I want to apologise for the delay and additionally, the recent frustration caused. Can you please elaborate on your issue further for me so that I can better assist you?
@dagrommit - Thanks so much for the assistance, I appreciate it. If anyone's issue is indeed related to missing agents, please view the ...
Hey @x41x6Ex64x79, I want to apologise for the delay and additionally, the recent frustration caused. Can you please elaborate on your issue further for me so that I can better assist you?
If this is related to your character missing or getting stuck on a loading screen since the 21st of September update, please view this post.
Hey guys! At the moment, we can only provide support on this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help investigate this further.
Alternatively, you are welcome to create a support case on our Ubisoft Support website. Here, you will be able to receive help from another agent, that may speak your preferred language.
Hey everyone, I want to apologise for the delay. Maintenance was carried out earlier today at 12:30 AM PDT, which should have resolved issues such as the Xbox issue where character loading where it was stuck at 9%.
If you are still missing your agents, please create a Support Case through our website so that we can look into this further for you. We sincerely apologise for the inconvenience caused.
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