Ubi-Keo

Ubi-Keo



10 Aug

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@bielik01 Thanks for reporting this, I have forwarded this onto the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@bielik01 Thanks for reporting this, I have forwarded this onto the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@bielik01 Thanks for your reply and for creating a new post, I have forwarded this information onto the development team.

@Caue_Guion Could you please reply to Ubi-Wo...

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    Ubi-Keo on Support Forums - Thread - Direct

@bielik01 Thanks for your reply and for creating a new post, I have forwarded this information onto the development team.

@Caue_Guion Could you please reply to Ubi-Wo...

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    Ubi-Keo on Support Forums - Thread - Direct

@petek I've merged your post into our megathread for this issue with Soham hideout. It appears the issue should have been fixed with the latest update, can you confirm if you have the latest update installed? If you do can you please provide a video that shows the following:

  • That you have the latest update installed (the version number is shown on the main screen before loading your save)
  • Show that the mystery icon is on the map
  • Go to the location to show that you cannot complete the mystery due to there being no enemies to kill


Wit...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@petek I've merged your post into our megathread for this issue with Soham hideout. It appears the issue should have been fixed with the latest update, can you confirm if you have the latest update installed? If you do can you please provide a video that shows the following:

  • That you have the latest update installed (the version number is shown on the main screen before loading your save)
  • Show that the mystery icon is on the map
  • Go to the location to show that you cannot complete the mystery due to there being no enemies to kill


Wit...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@petek I've merged your post into our megathread for this issue with Soham hideout. It appears the issue should have been fixed with the latest update, can you confirm if you have the latest update installed? If you do can you please provide a video that shows the following:

  • That you have the latest update installed (the version number is shown on the main screen before loading your save)
  • Show that the mystery icon is on the map
  • Go to the location to show that you cannot complete the mystery due to there being no enemies to kill


Wit...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@itzi3obby Apologies for the late response, and thanks for the images provided.

After looking at the images, the text size looks normal and doesn't appear to be any smaller than usual. Can you confirm if the text size looks smaller on your TV screen to what it does in those screenshots?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@itzi3obby Apologies for the late response, and thanks for the images provided.

After looking at the images, the text size looks normal and doesn't appear to be any smaller than usual. Can you confirm if the text size looks smaller on your TV screen to what it does in those screenshots?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@steepgoldfish I'm sorry to hear that your game has crashed and that you are unable to continue playing.

Can you please try the troubleshooting steps in the support article here.

If the issue persists, could you please submit a ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@steepgoldfish I'm sorry to hear that your game has crashed and that you are unable to continue playing.

Can you please try the troubleshooting steps in the support article here.

If the issue persists, could you please submit a ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@metroid_meister I'm sorry to hear that you are experiencing this. Are you able to provide a video as an example?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@metroid_meister I'm sorry to hear that you are experiencing this. Are you able to provide a video as an example?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@virtualawesome Thanks for reporting this.

Are you able to provide some videos as examples?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@virtualawesome Thanks for reporting this.

Are you able to provide some videos as examples?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Souldure @lllFarQM8lll I have merged your posts into one thread. I can also confirm that the issue is still being investigated.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Souldure @lllFarQM8lll I have merged your posts into one thread. I can also confirm that the issue is still being investigated.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Souldure @lllFarQM8lll I have merged your posts into one thread. I can also confirm that the issue is still being investigated.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@ajuk1981 Thanks for the image provided.

I have forwarded this on to the development team to investigate, however as the issue has been ongoing since December and we have not received any other reports, I am unsure if there is anything that can be done other than to start a new game or load a previous save if possible before you started that quest and replay it.

It's possible that the game was closed whilst it was still saving, causing the bug you are experiencing with this quest.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@ajuk1981 Thanks for the image provided.

I have forwarded this on to the development team to investigate, however as the issue has been ongoing since December and we have not received any other reports, I am unsure if there is anything that can be done other than to start a new game or load a previous save if possible before you started that quest and replay it.

It's possible that the game was closed whilst it was still saving, causing the bug you are experiencing with this quest.