Ubi-Keo

Hi guys,

I have reported this to the dev team to investigate.

In the mean time could you please try the following troubleshooting steps:

1. Rebuild PS4 database
2. Connectivity troubleshooting

Can you also make sure you have some storage available on your hard drive and that it isn't near full capacity.

Once you have done ... Read more

Thank you for the update, I will inform the dev team of this.

I am sorry to hear that you have not received your Rainbow Six: Siege Credits. There can be delays on the credits being applied to your account and this can take up to 24 hours. You can also try closing the game and loading it up again as this can sometimes help.

If you have not received the credits after 24 hours then please submit a support ticket and our Customer Support team will assist you further. You will need to attach your proof of purchase when you submit your ticket.

Unfortunately none of your existing data or content will carry over.

I am sorry to hear that you have not received your Rainbow Six Siege credits.

I have replied to you support ticket, please reply with the information requested and I will look into this for you.

I am sorry to hear that you are experiencing this issue.

To correct this situation, I would like to suggest that you follow the steps below.

Please, navigate to the installation folder of the game asking for a key. By default, this folder is located at*C:\Program*Files (x86)\Steam\steamapps\common\.

Once you get there, you will find two files, "uplay_install.manifest" and "uplay_install.state". Please, delete them.

After deleting the aforementioned files, please, verify the game files within Steam, for which you can take the following steps:

- Load Steam
- From the Library section, right-click on the game and select Properties from the menu.
- Select the Local files tab and click the Verify integrity of game cache... button.
- Steam will verify the game's files - this process may take several minutes.
- Once the process is completed, the Check Window will automatically exit.

Note that Steam m... Read more

Originally Posted by OpTic_CoMeSHoT
Every time i go to buy r6 credits it gives me an infinite loading screen in game. Doesn't even take me to steam. I've tried to delete and reinstall rainbow six, i've tried adding funds to my steam wallet first only to find out it was a waste of money, what do i do?

I am sorry to hear that you are experiencing this issue.

Can you please try these ... Read more

Thank you for your feedback, I will pass this onto the Rainbow Six Siege team.

I have also tested this myself and unfortunately there is no workaround.

Originally Posted by Gjip
After the server came back up i lost all of my unlocked operators and i have to re-purchase them to be able to use them again.
Edit: After restarting the game everything came back

This is caused by a connection issue. If your account is not synced correctly it will not show the operators that you own. If this does happen again please restart the game as you did previously and this should resolve this.

I would also recommend following the connectivity troubleshooting steps for your platform (... Read more

Originally Posted by Viper-Z
I decided to come back to this game after 3 weeks.Before this i have been playing this game just fine. I decided to reinstall this game from scratch today after i deleted it some weeks back. After running the game...the game seems to take forever on the screen " please wait while we connect you to the rainbow six siege servers". It just won't move beyond that point. I am not getting any error messages either. It just remains like that with the circular icon rotating on the bottom left.
I tried talking to my friends who play on the same servers and they don't seem to have a problem. They can connect just fine. Looks like its just me.

I tried disabling firewalls, anti-virus and also tried port forwarding. But getting the same problem e...

Read more

Originally Posted by Sand_Koala
I cant open my alpha pack because it gives me a error. this has persisted for at least a day now so i'm making this thread.

The issue with the Alpha Packs not opening has now been resolved. You may need to log out then log back before opening your packs.

I apologise for the inconvenience this has caused.

Originally Posted by Selse_Jr
I've been playing the game since it first came out but I still can't buy r6 credits.

Could you please submit a support ticket with a detailed description of the issue and attach any screenshots that may help and our Customer Support team will assist you further.

Originally Posted by wildeowolf
it won't work for ps4. i was rely excited to play all of the operators like caviera and valkyrie but i can't buy them with r6 credits so now i have to save up for 25000

Can you please confirm if you are still experiencing this issue?

Thanks for bringing this to our attention, I can only apologise. I will pass this information onto the Rainbow Six Siege team.