Ubi-Keo

Hi @solbadguy_ In-game reports are automated and do not require you to fill in additional details. You will receive a confirmation message when a report is sent.

We are unable to share the details of our investigation with you. However, we do thoroughly investigate all reports and are committed to making Ubisoft spaces safe for everyone.

You can also report a player directly to us. To do this please check the support article here.

I have also removed the video as this goes against the ...

Hi @SumDude420 I'm sorry to hear that the trophy 'For Honor' has not unlocked.

I was looking into how to unlock this particular trophy and it mentions the following:

Once you start the game in multiplayer mode, you will be asked to choose one of the three factions: Knight, Vikings or Samurai. Once you select your faction, stick with it for the entire season, because if you switch in the middle of the season you will not unlock this trophy.

The season lasts 90+ days, including the off-season period (2-3 weeks). After this period, a new season wi...

Hi @jslegarda @Elchman69 ...

Hi @trigga_tre I'm sorry to hear that you have been experiencing connectivity issues and received a penalty.

Could you please go through the connectivity troubleshooting then try again to see if that helps.

However, i...

Hi @rainbowunicorn3 apologies for the late response.

I am also sorry to hear that you were unable to access premium content from the Battle Pass. Can you confirm if this is still the case or are you now able to access it?

@DubStteppeR ok thanks ...

Hi @azullFR @orldan ...

Hi @TelefonSquid the development team were unable to reproduce this issue and have asked if you still encounter this issue? If so could you please answer the following:

• Can you send us a replay from your side where the issue occurs?
• Can you send a picture with the settings from in-game alongside with one with the settings from Nvidia Control Panel
• Does this issue occur on a specific weather condition or specific track?

Hi @Lost_Sole the development team have been unable to reproduce this issue and have asked the following:

• Does the issue still occur?
• Does the issue occur on a specific club or any club?
• We tried to press twice the back button, but we got back to the main menu, so we would want to know if you are able to press twice the back button to trigger the issue?

Hi @TechieHelper the development team have confirmed that they have been unable to reproduce this issue after multiple attempts and have asked if you could answer the following:

• Does the issue still occur?
• Can you provide another link to the default server as the link doesn't work anymore?
• Can you provide a video with how you create the server and encounter the issue?

Hi @Metallo75 @Jarryd13 apologies for the late response.

I am also sorry to hear that you have received a duplicate in the free weekly item.

I have moved your post into this thread as another player reported this issue recently with the Twilight Pack. The issue has been reported and is being investigated.

I have forwarded your details on to the development team.

Hi @AlePlay @DubStteppeR apologies for the late response.

I'm also sorry to hear that the issue persists.

Another player has also reported the same issue via a support case. In the video they provided they took a photo then went to the map. There was no photo icon showing to indicate a photo had been taken, however whe...

Hi @dannyrandoz apologies for the late response.

I am also sorry to hear that you have not received your DLC and have also not received a response from Customer Support. Due to the high volume of contacts it is taking longer than usual to reply, however someone will reply to you as soon as it is possible.

Apologies for the inconvenience caused.

Hi @DeAtH-bY-H3r0 apologies for the late response.

I am also sorry to hear that you are experiencing an issue loading into The Division 2 to play the game.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support articl...

Hi @XxDrMeeseeksxX apologies for the late response.

I am also sorry to hear that you are unable to access the DARPA labs. I can confirm this issue has been reported and is being investigated.

Could you please provide a video that demonstrates this issue, I can then forward this on to the development team with your account details.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @XxDrMeeseeksxX apologies for the late response.

I am also sorry to hear there was no items available from the vendor at the castle settlement. Could you please check again and confirm if there is still no items available.

Hi @Rhyshys apologies for the late response.

I have checked your account and can see that you now been able to claim the Odyssey Arm Patch. Have you also tried claiming the Siege Arm Patch again? If not could you please try and confirm if you are able to.

Hi @samcintire2020 apologies for the late response.

I am also sorry to hear that you are experiencing an issue with the Ninja Bike backpack.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @AngryPandaNr1 apologies for the late response.

I am also sorry to hear that you are experiencing lagging in the Summit and Manning Zoo.

I can confirm the issue for the Summit has been reported and is being investigated. With regards to issues with Manning Zoo could you please go through the ...

Hi @dannyrandoz apologies for the late response.

I'm also sorry to hear that you are experiencing an issue accessing the Warlords of New York expansion.

It sounds as though this could be a region lock issue. Could you please confirm what country your PSN account is registered under and also what region code appears on the back of the game box.