Ubi-Keo

Ubi-Keo



10 Aug

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@cerithala Thanks for the video, I have reported this to the development team to investigate.

I can see there is a quest objective marker on the screen in the video to kill the target, and all objectives have not been completed yet, can you get the points required from those objectives to obtain the gold medal? The other player in this thread experiencing the same issue was able to still obtain the gold medal even though the enemy was stuck.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@guest-rledcsiw I'm sorry to hear that your opals are not appearing in your inventory.

Can you try restarting the game and confirm if the issue persists. If it does could you also confirm the Ubisoft account username for the account that the game is played on as it has not been played on the Ubisoft account you have used to post on the forum.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@guest-rledcsiw I'm sorry to hear that your opals are not appearing in your inventory.

Can you try restarting the game and confirm if the issue persists. If it does could you also confirm the Ubisoft account username for the account that the game is played on as it has not been played on the Ubisoft account you have used to post on the forum.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@hawke0325 Thanks for the update, however in the video it appears as though you have reached the bottom of the list.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@hawke0325 Thanks for the update, however in the video it appears as though you have reached the bottom of the list.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@hawke0325 Thanks for the update, however in the video it appears as though you have reached the bottom of the list.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@ro9os Thanks for the video provided.

I can confirm there is a known issue where chests that were opened were only providing silver and not supplies or fabric, we have a mega thread for that issue ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@ro9os Thanks for the video provided.

I can confirm there is a known issue where chests that were opened were only providing silver and not supplies or fabric, we have a mega thread for that issue ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@og_assassin07 You're welcome 🙂

The development team have looked into this with your save file that was provided, however on the manual save file we provided the artifact had not been collected yet and once they collected it the issue was not present.

Can you confirm if your auto save already has the artifact collected? Are you also able to load your manual save and try collecting the artifact yourself ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@og_assassin07 You're welcome 🙂

The development team have looked into this with your save file that was provided, however on the manual save file we provided the artifact had not been collected yet and once they collected it the issue was not present.

Can you confirm if your auto save already has the artifact collected? Are you also able to load your manual save and try collecting the artifact yourself ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@og_assassin07 You're welcome 🙂

The development team have looked into this with your save file that was provided, however on the manual save file we provided the artifact had not been collected yet and once they collected it the issue was not present.

Can you confirm if your auto save already has the artifact collected? Are you also able to load your manual save and try collecting the artifact yourself ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@brunnonog Thanks for the list of trophies you provided.

For the trophies listed below, please try completing the requirements again if you haven't already done so:

Row Rage
Not the Norse Your're Looking For
Flying Eivor
Good Catch

Now this is a strange thing for you to try, but it has worked for other players experiencing issues with trophies that have not unlocked. Can you go to Ravensthorpe and try taking Petra to bed and see if any of the trophies you have listed unlock. If they do can you confirm which ones unlocked.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@brunnonog Thanks for the list of trophies you provided.

For the trophies listed below, please try completing the requirements again if you haven't already done so:

Row Rage
Not the Norse Your're Looking For
Flying Eivor
Good Catch

Now this is a strange thing for you to try, but it has worked for other players experiencing issues with trophies that have not unlocked. Can you go to Ravensthorpe and try taking Petra to bed and see if any of the trophies you have listed unlock. If they do can you confirm which ones unlocked.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@xtiigra Thanks for the video provided.

To confirm pressing 'B' does not place a marker is that correct? Also what happens when you press the right analogue stick to reset?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@xtiigra Thanks for the video provided.

To confirm pressing 'B' does not place a marker is that correct? Also what happens when you press the right analogue stick to reset?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@bigbossrecz Thanks for the information provided.

Can you also confirm the following:

  • The last quest you completed in the game
  • Which region you were in when this issue first occurred
  • Your current active quest if you were doing one
  • If you encountered any crashes whilst playing the game
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@bigbossrecz Thanks for the information provided.

Can you also confirm the following:

  • The last quest you completed in the game
  • Which region you were in when this issue first occurred
  • Your current active quest if you were doing one
  • If you encountered any crashes whilst playing the game
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@barney_1104 I'm sorry to hear that you are also experiencing issues with your game crashing.

We would need to go through all of the PC troubleshooting first and also review your system files before this can be investigated by the development team.

Can you try the troubleshooting steps in the support article ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@barney_1104 I'm sorry to hear that you are also experiencing issues with your game crashing.

We would need to go through all of the PC troubleshooting first and also review your system files before this can be investigated by the development team.

Can you try the troubleshooting steps in the support article ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@bielik01 Thanks for reporting this, I have forwarded this onto the development team.