Ubi-Milky

Hello everyone, thanks for your replies.

Our Siege team are aware of some issues with the Battlepass tokens and rewards this season and have been looking into this.

They have deployed a few fixes to the game in the background in the last few days which may have resolved this for some players.

If you find you are still missing items from your Battlepass, can you please contact us over a private support ticket so we can check your screenshots against the items on your account and redemptions.

Please see our pinned post on 'Missing Content', it details how to contact us and what information we need from you, here >>
https://forums.ubisoft.com/showthread.php/2279424-Missing-Items-Drops-Purchases-from-your-game: (...

Hello @Gandalf.TheGray @Stitches-gtr and ...

Hello everyone, thanks for noting this issue when first launching the game.

Can you let us know what PC launcher you purchased the game from, and has this issue occurred a few times, or was it a one-off?

I would recommend verifying your game files just as a first step to check if any game files need repairing that could be causing this launch then quit >>

Ubisoft Connect > https://www.ubisoft.com/help?article=000060529
Steam > https://help.steampowered.com/en/faqs/view/0C4...

Hello @Cavendar-ECO thank you for getting in touch.

I am unable to actually see a case you have opened with us this year, Can you tell me what link you used to contact us, was it our website, or our social media websites, and what was the case about please?

Hello @Nomdy this issue is under investigation at the moment. Please see our pinned post for more details and updates here >
...

Hello @Fury_7557 thank you for getting in touch with us and sorry to hear of your recent temporary sanctions.

We are unable to lift any temporary abandon sanctions from disconnections as we do not have the ability to do so, this is solely managed by the game.

The length of your ban will vary depending on if this is the first offence, or if you have encountered several disconnections in a short space of time/game sessions.
 
If you received a certain error code when you disconnected, or because this is affecting you often, can you please check our known ...

Hello @RedLionQC thanks for getting in ouch.

As we are now into Year 7 Season 4, I recommend starting a new thread about this issue.

If you have yet to let us know, can you please tell us the following information for our missing sound effects or looping audio >>

• Do your sound effects appear missing in-game or are they looping?
• What sound effects does this affect?
• When did you first notice that this started?
• Does it occur on a specific game mode?
• Are you able to capture a video clip?

Hello @csgo189nn thank you for getting in touch with us about these error codes.

For the error code that begins 2-0 can you please try the following steps that have helped other players with this issue in the past >
 
Step 1: Trying uninstalling MSI Dragon Center if you may have it installed. This program was known to cause conflict with BattlEye in the past and present this error code.

Step 2: I understand you said you don't use third party programs, but I recommend checking your Task Manager and closing down any soft...

Hello @SRKarmaTTV, thank you for posting about this 'ownership' message you see when trying to launch the game.
 
1. You may have more than one Ubisoft account and you may be signing in to your game launcher with the wrong details. You can check what Ubisoft account owns this game, by signing in to this website and checking to see if your game is listed under 'my games' > ...

Hello @somuchvery,

For all missing in-game items, as per our pinned post, we ask that you contact us about this through our Ubisoft support website here, so we can check your account and purchase details >> https://www.ubisoft.com/help
...

Hello @MattyOnTop thank you for getting in touch with.

We are unable to lift any temporary abandon sanctions from disconnections as we do not have the ability to do so, this is solely managed by the game.

The length of your ban will vary depending on if this is a first offence, or if you have encountered several disconnections in a short space of time.
 
If you received a certain error code when you disconnected, can you please check our known error codes article to see what may have caused your disconnection, here > ...

Hello everyone, we have received a recent update about the Brutal Swarm charm.

We believe this may have been fixed in the game, but it may require you to log in and out of the Connect launcher and games a few times.

Can you please perform these steps and let us know if you receive your Brutal Swarm seasonal charm? Thank you

Hello everyone, thanks for getting in touch with us about your platform accounts.

If you have any problems unlinking your accounts, we may be able to link/unlink your accounts for you, however we are only able to do this once.
 
To request an account link/unlink please contact us on the following link >>
https://support.ubisoft.com/en-gb/Cases/New
 
-Exact amount of credits purchased
-Date of purchase
-Your Ubisoft username
-The platform you play on
 
You can reach out to us about this for help, by creating a new case with these details, via our Ubisoft Support Hel...

Hello @EXXQR and @Thenickbamp2022, thank you for getting in touch and sorry for the delay in replying.

Can you please let me know what particular error code you are...

Hello everyone, sorry to hear that your invites are not working for you still and you are unable to play with your friends.

Could you please try the following steps known to often fix this issue >>
 

• First try sending a game invite via the in-game menu. Next try using the Steam overlay (Shift + tab). Finally, try sending the invite using the Ubisoft Connect overlay (Shift + F2) You may need to toggle your launchers overlay off and on accordingly.

• Make sure you are using a Windows OS 10 or 11 that the Ubisoft Connect that the launcher supports

• Make sure you and your friend's status in Ubisoft Connect and Steam/Epic is set to 'online' and not away or busy

• Try deleting the temporary cache files of your launchers, as these temporary files can sometimes stop invites from being sent/received >>
• Clear Connect cache > ...

Hello @uwuspacesloth thanks for letting us know of your recent game crash and inability to rejoin the game.

As this is a recent report, can you let us know if this happened after a certain game round, and has this affected your game more than once since the Year 4 Season 4 update?

Hello @papaPARS thank you for getting in touch with us.

We are unable to lift any temporary abandon sanctions from disconnections as we do not have the ability to do so, this is solely managed by the game.

Thank you however for reporting another player via ticket, we appreciate the report, but we do not give further updates on the players account to reporting players, the only way you can check this is via the in-game ban ticker. We will often ban any cheaters in waves each update.

Hello @MIG_B thank you for getting in touch with us, sorry to hear of your recent 1 hour abandon sanction and sorry for the delay getting back to you.

We are unable to lift any temporary abandon sanctions from disconnections, for any player, as we do not have the ability to do so, this is solely managed by the game.

The length of your ban will vary depending on if this is a first offence, or if you have encountered several disconnections in a short space of time.
 
If you received a certain error code when you disconnected, can you please check our known err...