Hello @uwu_hypnos, sorry to hear your Ubisoft Connect overlay is not opening when using the SHIFT + F2 keys.
Hello @Dark-Otto thank you for your reply.
If you are having trouble opening the Connect launcher and you have tried all the troubleshooting steps without success so far, can you please completely uninstall the launcher and all of its files from your computer, then reinstall it using this particular link >> https://ubi.li/4vxt9
Hello @bite699me, there are several reasons why Battle Eye may kick you from a game. I recommend visiting their own website and taking a look at their FAQ articles, which discuss different error messages that may appear in the game and the troubleshooting steps you can perform that may resolve this > https://www.battleye.com/support/faq/: (https://battleye.com/support/faq)
Hello, @roasted_t0ast thank you for your query, I believe you can link your current PSN account to your Ubisoft Account, where your PC is already linked, on our account manager website.
Can you please check our website and try to add your PSN account, which displays the 'linked accounts' section? > https://account.ubisoft.com/en-GB/account-information
That is something that can happen depending on the issue you have selected, or just due to the availability of agents. Do you have the email option available that should appear next to it? It should say 'submit my case'
Hello again everyone thank you for your replies.
A few patches have been applied to the game which may resolve this issue and add the 'open to friends' option back to this menu.
Can you all please check your game is fully updated, verify the game files in your launcher, then let us know if this option is now available to you for the latest patch for Season 4?
Hello @mintyonto thank you for getting in touch with us.
Are you able to capture a video of this occurring, I have heard mention of a similar issue recently and would like to check if this is the same one?
If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay that may be already installed on your PC >
- Launch the game
- Make sure the game is visible on your screen before pressing any keys
- Press the Windows key and G key, then select the 'Start Recording' dot button to record a clip
- Upl...
Hello @BramB5807 the reason we ask you to run through the dedicated Siege article for connection issues is that it should help rule out if the issue is caused by online services, ISP, software, router, hardware issues, or the game itself, for PC platforms > https://www.ubisoft.com/en-gb/help/article/000094617
You can also try changing your regional datacentre settings to see if you experience a lower ping, less lag and a better connection on a different server > ...
Hello @somuchvery thank you for getting in touch with us about your missing Operators from the Year 7 Deluxe edition of the game.
We are aware of this issue but we can currently only help players with this issue over a private support case. We will get back to you about this issue through your support case as soon as we are able to respond.
We may be able to add those Operators to your account after checking your account and purchase details.
Could you please check if you have installed all of the available DLC for the game?
...
Hello @Committed_TTV thank you for letting us know you have been having trouble with your mic audio in the game for the past year.
I have a few troubleshooting steps that have been known to help resolve different mic issues for players in the past, would you please try each of the following fixes, to help try and resolve this >
1. First of all, if you have another microphone or headset you can use, please connect them to check if the issue exists on all devices you own
2. Next, please follow our guide for in-game voice chat default settings here...
Hello @qfg thanks for getting in touch with us.
Ban appeals can only be actioned once, if your account was banned a second time for cheating or otherwise, I am afraid there is nothing else we can do to help, as your support case also advised.
Hello @Toce_221 thank you for getting in touch with us.
We have received a few reports of lagging and freezing in the game on PC, can you please run through all the steps in these guides (if using the PC platform) to see if it can help you with this issue >>
The following guide will help rule out any causes of FPS issues that may be caused by hardware, software, and Windows settings >
...
Thank you for the feedback new_HUD_so_bad, I will be merging this thread together with the main stuttering and freeze thread, to keep all recent reports of this together.
Hello @Vampyre26 thank you for your reply and thank you for creating a case with us. We are unable to help with these issues over the forum, as we cant discuss player account details in public. An agent will reply to you as soon as possible over email, we are experiencing a lot of contacts from players at the moment. Thank you for your patience.
Hello @benestante for any missing items or credit issues, we need players to contact us through a private support case, we are unable to help with these issues on our forums, as we are unable to discuss your account details in public.
An agent will reply to you as soon as they are able, in the meantime, please feel free to upload a screenshot of your purchase to your support case using this link> https...
Hello @Amanda21211 thanks for getting in touch about your audio issues.
If would like any help from Ubisoft Support, please use a translator to post your question in English, this will then allow us to help you with any query or issue you have encountered.
If you prefer, you can also check for a support article relevant to your issue on our website, or contact us over a Live Chat or email support, for further help in your preferred language where available > ...
Hello again @Retrololo-SGG,
Our live chat is usually open from 10am-4pm (GMT time)
Live chat can sometimes become unavailable and the option will be blurred out and unselectable, if it is outside of these hours, or if all our live chat agents are already occupied with other players.
Hello @WWW91XS thank you for your reply.
I am not sure I understand your query, would you be able to clarify is possible?
Are playing Rainbow Six Siege on Xbox and you are having an account problem?
You have purchased something using the in-game store and it is missing from your game?
Please let us know some additional details when you can, and we will do our best to help. Of course, you can always contact us on our Chinese support link, if you prefer >> ...
Hello again @cuz_gandalf227 if you prefer to post on the forum in your native language, please try posting on our German-speaking forums here instead, thank you > https://discussions.ubisoft.com/category/618/spieler-support?lang=de
Read moreHello @siilipelaaja thank you for making a support ticket with us, we will reply to you as soon as we can over the next few days and double-check your account, game details and battle pass gift. Thank you for your patience.
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