Ubi-Milky

Hello @Arschwixxa you may be experiencing this issue if you have more than one Ubisoft Account.

To allow us to check this for you, please get in touch with us privately over a direct message, using one of the following links >>
Ubisoft Email/Live Chat > http...

Hello everyone, thanks for getting in touch with us about your game crashing in Siege as well as Anno.

Both games received updates in December, sometimes if a download/update was interrupted it can corrupt the game files meaning your games may not be launching or can crash.

I have a guide I would like you to run through to try and help resolve these crashes on PC - this guide covers permissions, hardware, software, drivers, and corrupted installation files, that could potentially cause this > https://www.ubisoft.com/en-gb/help/article/000061047

Should these steps not resolve this issue for you, please let us know as there may be a few other things we can advise, but please let us know where you purchased the game and wh...

Apologies @notDre that was a typo by me, I did indeed mean a msinfo file, thanks for your reply and I hope we can respond to your soon regarding your game not launching, thank you for your patience so far.

Hello @Geekh0tz, sorry to hear your game is crashing.

You mentioned you were asked to send a crash report so I am going to assume you are playing on PC? (Please correct me if I am wrong)

I have a guide I would like you to run through to try and help resolve these crashes - this guide covers permissions, hardware, software, drivers, and corrupted installation files, that could potentially cause this > ...

Hello @Silenttdeath thank you for explaining you have more than one Ubisoft account.

Please get in touch with us privately using one of these links so we can help you further >> https://www.ubisoft.com/help/contact
 
When you contact us, please let...

Hello everyone, thank you for getting in touch with us about this error code.

This error code is known to us, if you have yet to do so, please try all of the connectivity steps listed in this article for PC > https://ubi.li/YPwnl

If you still encounter this error code after trying all of the steps in this article, can you please connect to a different data centre by editing your config files, so we can check if this is related to a particular regional server? Please see our guide on how to do this here > ...

Hello @Eucomopinguinos, thanks for letting us know what platform it is you play on and sorry to hear this issue persists.

Connectivity issues can occur due to VPN use, regional restrictions, ISP, router, Windows settings, or game servers. As you have had this issue constantly since November, we would need to help you with a private support case and gather your system files to help you further.

In the meantime, I also recommend reaching out to your ISP provider and asking if this is a known issue with the game on their service.

If you have yet to ...

Hello @LastMoralityHit thank you for providing this additional information.

Have you been able to reinstall the game completely to see if this fixes the issue for you?

Hello @notDre sorry to hear you have yet to receive a reply, but thank you for opening a support case, we are receiving high contact volumes at the moment.

I had a quick look at your case, thank you for uploading your log files - could you please also upload your mxinfo and dxdiag as .txt files specifically, as these in addition to the launcher/crash logs are what our tech teams will need to check over in order to assist you? (please also make sure not to rename the files when you upload them to your case, thanks again)

Hello @iceberg-exe thanks for getting in touch with us.

Can you please show us a screenshot or video clip of how your resolution and cursor look in-game?

I understand you have tried some troubleshooting already, have you tried everything noted in this list > https://www.ubisoft.com/en-gb/help/article/000061047

In addition to this, can you please make a backup of your config/settings file on your desktop, then delete the file from its default folder, to see if this resets the visual issues you a...

Hello @vNorse321 thanks for getting in touch.

We pushed a background update to the game on the 20th, that may resolve this issue with the Brutal Swarm charm. Can you please keep trying to relog into the game and launcher and see if the charm is then gifted to you? Thank you

@BillyEleven if your charm also happens to be the Brutal Swar...

Hello @langxia,

If would like any help from Ubisoft Support, please use a translator to post your question in English, this will then allow us to help you with any query or issue you have encountered.

If you prefer, you can also check for a support article relevant to your issue on our website, or contact us over a Live Chat or email support, for further help in your preferred language where available > https:/...

Hello @BillyEleven if you have contacted support and opened a case with us, we will reply to your case via email or Twitter/Facebook, as soon as we are able.

We are experiencing high volumes of contact due to the holidays and the latest game updates so this may take longer than 48 hours to respond. Thank you for your patience

Hello @MrShigueo thanks for getting in touch.

For any missing content, we will need you to open a private support case with us, as detailed in this post > 
...

Hello @notDre thanks for noting what troubleshooting you have tried so far.

If the game refuses to launch the game after pressing 'play' can you please check through the following steps that have been known to resolve this for other players too >>
 
-Windows 7 is no longer supported by the Ubisoft Connect launcher or Microsoft, please make sure you are using a more up-to-date Windows OS version, or you may encounter issues with the game or be unable to launch it
 
-Make sure you have downloaded, installed and are currently using the new Ubisoft Connect game launcher (formerly Uplay) from our website > https://ubi.li/4vxt9 Afterward, please uninstall our older Uplay launcher.
 
-Try c...

Hello everyone, thanks for getting in touch with us.

There was maintenance performed on the servers on the 13th of December, which is why you may have been unable to connect to the game at the time or join a match.

If you are still encountering these issues now, please send us a screenshot or video clip of the message so we can look into this.

We do have an investigation underway into a matchmaking/squad finder loop error, but I am unsure if this is the same issue you are encountering without seeing a clip, thank you.

Hello @Wylo-LFT thank you for your post.

The actions that can lead to permanent bans can include >
- Toxic behavior in-game
- Inappropriate voice or text chat
- Cheating or using/installing banned software
- Illegal behavior/activity 
- Account buying/selling
 
Please read our updated Code of Conduct here for more information >
...

Hello @TheBadPilot_ thank you for getting in touch.

In addition to what Ubi-Froggard replied, how often have you experienced this crash on the Stadium map specifically since the 13th of December?

Could you please run through Ubi-Froggards troubleshooting for crashes and let us know if this helps?

Hello @NikosZMiasta, thanks for getting in contact with us.

If you are having trouble linking your account, we will need you to contact us via a private support case or DM over the following links >

Ubisoft Email/Live Chat > https://www.ubisoft.com/h...