Ubi-Milky

Hello aslamkhanx,

I am sorry you are frustrated with the Siege teams answer to the supposed fewer MMR points given after the update.

This was confirmed by the team to be working as intended.

You are welcome to reach out to us by any other channel posted above, to voice your concerns over this too if you would like.

If you would like to read the full article in depth on MMR please view this page -
https://www.ubisoft.com/en-gb/game/r...ZTG2ttIi3IIN9Y

Thank you.

Hey JNSx47,

That is excellent news and I am glad to see this issue has seemingly been fixed.

If you happen to come across any other strange behaviours of the game, please come back to us in the forums and send upload a clip of it.

Thanks again

Hi rellort1, thanks for reaching out to us and welcome to the forums.

Is it possible you could record a clip of this for context please so that we can send this to the team?

Thank you.

Hello Angry.Lifeline, welcome to the forums.

This error message - 2-0x00019008 - only appears in the game when BattlEye kicked players from the game due to inactivity.

If you have any other questions please let us know and we will try our best to help.

Hello Faulty-Brain,

In order to better help you after you have tried our troubleshooting with no success, could you please list here in the form of bullet points what kind of issues you have been having in the game, then we will be able to investigate each one and report them to the dev team after gathering enough information.

Thank you for your help with this.

Hi bingus9000, thanks for reaching out to us and welcome to the forums.

Are there only certain maps this happens on and are you able to post a screenshot of the message for us?

Can I also ask has this only started happening to your recently or since you purchased the game?

Thank you.

Hello Jballz13921, thank you for getting in touch with us about this.

What platform are you playing Siege on please, so that I may check your account?

Thanks.

Hello Refaath welcome to the forums.

Please could you check the post I made here and respond to it, in that thread if you wouldn't mind -
https://forums.ubisoft.com/showthrea...e-4-0xFFF0BE29

Please make sure to tyr the connectivity troubleshooting first for your platform including port forwarding on your router.

Thank you. ... Read more

Hello Profitcial, sorry to hear this.

For any issues relating to sharing details on your account please reach out to us through our social media pages about this, as we are unable to discuss this in details in the forums.

Please contact us through DM with your issue and Ubisoft ID here -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello MMBERNARD101, thank you for getting in contact.

For any troubleshooting issues for connectivity, please let us know what platform you play on.

Please check out this post that is pinned to the Player Support forum -
... Read more

Please understand, this is currently under investigation and I am currently looking at the report. No new players have contacted us about this til now, as the issue had previously been resolved.

I am trying trying to help find a solution by gathering as much information from you the players, in order to give the team as much information as possible on this.

I understand your frustration, but we need as much information from players to help solve this issue to understand why it is happening.

I will do my best to update you all once I hear back from the team, as I have brought this thread to their attention and I am awaiting any questions they may need me to ask of our players. I really do want to help fix this issue please believe me

I'm sorry to see some of you are still receiving this message after trying our troubleshooting steps.

This message usually shows in the bottom of the left hand corner as the game loads up.

Do you have a lot of third party accounts linked to your Ubisoft account?
You can check by signing in here - https://account.ubisoft.com/en-GB

Can I also ask, do you currently have a Playstation Plus subscription or are you trying to play via Playstation Now?

Hi there everyone,

I am very sorry to see this has affected you all after the last update. This was known to be affecting mainly our console players, but we have since been told this has been resolved as of the 17/9/2020.

If this is still affecting you please let us know. I would suggest doing a complete reinstall of the game and all of its additional content, as that has helped some other players having the same issue.

Can you please make sure to try all of these troubleshooting steps for PS4 on Siege including port forwarding if you are able to -
https://ubi.li/12soI

Thank you.

Just to summarise for everyone -

We understand where you are all coming from regarding this issue and we have reported your feedback on this to the Siege team devs.

The use of mouse and keyboard in our competitive console games are not permitted. Cronus and Xim use is also not permitted on our console games.

Our investigations into this are to find ways to accurately detect this on console and how to locate these types of players.

If you have any other questions you would like to ask, please feel free to get back to us.

If you would like to give more feedback on this topic we encourage you to post here in our feedback section too -
https://ubi.li/vxTV0

Hi jokerkiller7160,

I believe this error code may be related to a corrupt file. If you have already tried ALL of the troubleshooting Ubi-Viral provided, including reinstalling the latest Uplay -
https://uplay.ubisoft.com/

Could you try the following for me to see if it fixes for you? -

- Press the Windows Key + S
- Search for Command Prompt and right click on it and run as administrator
- Type the following command as it appears sfc/scannow
- Press Enter and wait for the program to check system files, this might take a little while
- After completion close the program and try to launch the game

You can also try checking for a corrupted hard drive -

- Press the Windows Key + S
- Search for CMD (Command Prompt) and right click and ... Read more

Thanks vannsmackk for this update and Im glad to hear this fixed the issue for you.

It would seem that this error code on Xbox One can be solved for the time being, by power cycling the console and moving the game to an internal hard drive.

I would like to know if the players that have this issue with the external hard rives are using mainly traditional portable disc hard drives or newer portable SSD ones?

Hello Sman65, thank you for getting in touch.

At the moment when we successfully locate these players it will result in a permanent ban. We can also ban players IP addresses and computers as well as their accounts.

I understand your frustrations with the issue and how the affected players in the match will get disconnected which can lead to temporary abandonment sanctions for multiple disconnections or leaving the lobby just before the match starts.

The Siege team are always looking at player feedback on this and ways to correct this, for more information, please see their post on this and keep an eye out for more updates -

Top Issues and Community Concerns - ... Read more

Hello AHegeoDUB,

What happens in the game when you try to open them? Do you get any kind of error message?

Hello jreid0035, not a problem.

You can always leave feedback on this for our devs to see here in this section of the forum -
https://ubi.li/vxTV0

You can also post about this on our Reddit thread here -
https://www.reddit.com/r/Rainbow6/

You can contact us anytime through our Ubisoft Support site as well as our social media channels here by logging in and creating a case -
... Read more