Ubi-Milky

Hello VladDracula12, Thank you for getting back to me!

So the bug only appears to you now, in the Online Co-op Terrorist Hunt / Training Grounds missions, that is quite helpful.

I have a few questions from the QA team if you wouldn't mind -

- How many people were you playing with in co-op when this happens? Was it 2, 3 or a full team when you experienced this?
- Are you able to reproduce this every time and if so what the exact steps you take to do this?

They also asked if you had any sort of ping or connection problems when you noticed this reload behaviour?

Thanks buddy.

Hello everyone, sorry to see you have yet to receive your in game items.

For more information about issues like this, please see our post on this here -
https://forums.ubisoft.com/showthread.php/2279424

For all missing in-game items we ask that you now contact us through our support site here -
https://support.ubisoft.com/Cases/New

Or via Live Chat using these instructions -
https://support.ubisoft.com/en-GB/Faqs/000025094/

You can also contact us through DM on our social media channels here -
Twitter Support - ... Read more

Hello and welcome to the forums SopaDePoLLooo.

If you can translate your message to English I will be happy to look into this for you!

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website by using the link below, and an agent will get back to you in your desired language - https://support.ubisoft.com/Cases/New

Thank you for posting your specs rcsverige89

What mode are you currently using for Siege, Vulkan or DirectX?
They seem to be good enough specs to be able to run the game.

Do you have any software running in the background too that may be using up your CPU power such as Ubi-TheBerry suggested? CPU power usage can often be down to software not only hardware.

This list is not extensive but please scroll down to the bottom of the list to check if you may be running any of this software in the background that may cause conflicts -
https://support.ubisoft.com/en-GB/Faqs/000025721

You can do this by performing a clean boot, here -

- Press the Windows key and S ... Read more

Hello irone_

Thanks for getting back to us. Do you have any software running in the background that uses your mouse? Some software has been known to interfere with the controls of the game including -

Full Screen Game Overlays - Overwolf / Geforce Experience
VoIP and Chat services - TeamSpeak / Mumble / Discord / Skype / Raptr
RGB controllers - Razer Synapse / SteelSeries Engine / Logitech G Hub / Corsair iCue
Overclocking Software - EVGA Precision X / MSI Afterburner / RivaTuner / ASUS GPU Tweak / ASUS Smart Doctor / Gamer OSD
Hardware monitoring - MSI Kombuster / Fraps
Streaming software - OBS, Xsplit Gamecaster
Peer to Peer software - BitTorrent / uTorrent
VPN - Hamachi

We advise disabling these on start up by performing a 'clean boot', as running this software whilst playing our games has been known to interfere with our game performance occasionally.

To disable these applications from running i... Read more

Hello flopper.lol, welcome to the forum.

I've checked your account and you should be able to change your username on the 16th of October

To anyone else wishing to know this information, please post on our dedicated sticky thread for this query.

Hi SirHarryPierce, thank for posting,

I believe some industries will benefit from traffic and visits more, depending on where they are placed. Sometimes this will mean certain industries will be ignored even though they are on the same path/range, moving the building that is being ignored closer to the fuel station will help. In your case moving the schnapps farm much closer to the fuel station should help as I had to do the same in my game with a similar farm issue.

Please let me know if this is what you were asking or if the issue is something else.

Hey Seigiku, sorry for the confusion.

Would you be able to double check your Club badges now, possibly sign out of the app/website then sign back in for me? I have unlocked the Great Eastern Badge for you now.

Hello Spr4tty33,

If you would like to report a player and were unable to use the 'Report A Player' function in the game you can reach out to us through our Support Site or DM our social media here -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/Ubi... Read more

Hello F-Y-Y-F-F, thanks for getting back to us.

Whilst this issue may be inconvenient to players, it does not impact what you are earning from the game and should still appear on your account.

Regrettably these issues will happen with online games but with players help we can investigate and hopefully come up with a fix in another update or patch.

Hello everyone, just an update to any queries about your Battle Pass.

For most missing in-game items and rewards, it can take up to 24 hours till they appear in your game.

If you have not receive your Battle Pass rewards after this time, we ask that you contact us through our support site here -
https://support.ubisoft.com/Cases/New

We will request a screenshot of your Battle Pass rewards you should have received, verify you as the account owner and then check your account to try and locate these items with the date and time you should have received them.

We are able to track what items you should have received on the battle pass on your account, so if there are... Read more

Hello Oguzaga03_TR, sorry to see you have yet to receive your Battle Pass rewards.

For all missing in-game items we ask that you contact us through our support site here -
https://support.ubisoft.com/Cases/New

We will request a screenshot as proof that shows your Battle Pass and we should be able to check your account and battle pass progression after verifying you.

For more information, please see our post on this here -
https://forums.ubiso... Read more

Hello DKSGMLXO, welcome to the forum.

I believe you may have to set up 2FA using another phone number if you have used 2FA on your phone already for another account. If you contact us through DM through our social media pages we should be able to check you account for you, as we are unable to go into personal details on the forum.

Please contact us through DM with your issue and Ubisoft ID here -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hi Squidward-__-, thanks for reaching out to us about this.

We are busy investigating this strange phenomenon! Are you able to send us a screenshot of your display settings and can you confirm if you have recently updated you graphics driver? I know Nvidia have just released a new driver in the last few days. What GPU is it you are currently using and what kind of monitor?

Can I also ask if this happens on your Vulkan or DirectX version of the game please?

Hello DirtyDuckk, sorry to see you have yet to receive your streamer charm.

For all missing in-game items we ask that you contact us through our support site here -
https://support.ubisoft.com/Cases/New

We will request a screenshot as proof that shows your Twitch Drops and Twitch username and we will need to make sure you have the correct Twitch account linked to the correct Ubisoft account.

For more information, please see our post on this here -
... Read more

Hello Spr4tty33, welcome to the forums and sorry to see you encountered players like this.

If this happens to you again, please make sure to use the 'Report a Player' function in the game.

This will tell us what the time and date of the game, the players name and location, which gives us all the information we need to locate these players and review the evidence.

This can lead to a temporary ban and with repeated reports like this from other players, can lead to a permanent ban too on that players account.

For more information about reporting players, please see our post here -
... Read more

Hello everyone,

In regards to players not receiving content in their game such as -

- Twitch Drops / Streamer Charms
- Twitch Prime Loot
- Alpha Packs and content
- Battle Pass rewards
- Ubisoft Club Rewards
- Purchased in-game items such as Skins / Operators
- Credits

These items can take anything up to 24 hours to appear on your account, in your game.

If the items do not appear in your game after 24 hours, you are welcome to reach out to us through our Support site here - https://support.ubisoft.com/Cases/New

If you log into this website with your Ubisoft ID, scroll to the bottom of the page and write in the' text b... Read more

Hello TheKurgerBing, welcome to the forums.

Twitch Drops can take anything up to 24 hours to appear in your account.

If you don't see it in your game after that time, please reach out to us through DM at -
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebo... Read more

Hello Krzysztof_krzt,

Sorry to hear about you ping related issues. Which location are you currently playing in to receive such ping spikes?

For any technical cases I would advise against live chat and instead to use the 'Submit My Case' option that appears next to it. That way, your case may be viewed by a few agents and we can always escalate it to our echnical team for more help.

Failing that, please reach out to us through DM at our social media at -
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello Woodzeez,

Sorry to see some of our troubleshooting has not helped. In order to help you further we would need to look at your system files such as you Dxdiag and Msinfo, but I understand you are unable to access our support site?

If you havent already tried this method -

Access our website and log in with your Ubisoft ID in the top right corner - https://support.ubisoft.com/Cases/New

Once logged in scroll to the bottom of the page and write in the text box a brief description of the problem, then click on 'Submit My Request', we should be able to respond to you within 48 hours.

Failing that, if you have a social media account please contact us thro... Read more