Ubi-Milky

Hello everyone,

Sorry you seem to be experiencing higher ping than usual after the latest update.

As well as running through the usual connectivity steps to help improve you ping and connectivity -

PS4 - https://ubi.li/12soI
XB1 - https://ubi.li/dy5LX
PC - ... Read more

Hello everyone,

The error code 2-0x0000D00A means that the connection time with the matchmaking service has been exceeded the connection between you and another player could not be established.

If you consistently get this error code on one day, please check our servers for any degradations or outages here, which covers each platform -
https://ubi.li/KHpnO

If you constantly see this error code when trying to find a match, no matter the day or time, please maximise your connection to the server by following all the steps in this guide -

Ps4 - ... Read more

Sorry to see you a few of you are experiencing this error code.

We are not entirely sure what causes this error code at the moment but we have a few workarounds.

Could you please try disconnecting any third party accounts that you do not use very often from you Ubisoft account here -
https://account.ubisoft.com/

If you are on XB1, are you able to play the game using another account on your console?

Another fix our players came across was to change your Ubisoft username from our account management site -
https://account.ubisoft.com/

If this does not seem to help you would you please m... Read more

Hi everyone,

At the moment the error code 4-0xfff0be1f is unknown to us so we will need to investigate this further.

If you have already tried the TS connectivity steps here with no success -

PS4 - https://ubi.li/12soI
XB1 - https://ubi.li/dy5LX
PC - ... Read more

Glad to hear it xXxCaretakeRxXx

If you ever need any help or have any questions, come back to the forums anytime.

Have a good day buddy

Hello denvx. Im sorry these steps did not seem to help you.

You have an excellent ping on your computer, what platform is it are you playing on?

Your internet connection speed seems fine but your connection to our server must be affected. Do you know what data centre you are connected to you can check this if you are a PC player? Also what area do you live in please?

Hi mk1-.

I am not sure why you would be prevented from using that username, but if you need help changing it, we can try from our side also.

Please visit our Support Site, log in and make a case here -
https://support.ubisoft.com/en-gb/Cases/new

You can also reach out to us through DMs at our Social Media pages here as well -

Facebook Support - ... Read more

Hello headshotharry69,

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban.

Please note, you can appeal your ban, but please make sure to submit as much information as you can on how it was your friend playing on your account and any evidence you may have, as you can only appeal a ban once. We also ask players to enable 2FA on their account to stop anyone else accessing your account.

Please visit our support site here and to log in to create a new case -
... Read more

Sorry to hear you are all still experiencing issues with audio in the game after the latest update, Shadow Legacy.

Unfortunately a lot of these audio issues still exist after Y5S1 and we are trying our best to investigate with your help as we try to reproduce the same bugs on our side, in order to be able to see what cause them.

Some of our reported issues include inverted audio on headphones, missing audio when droning, using a camera or spectating and missing audio in Training Grounds.

We ask players to help add to our reports on these here, through our R6 Fix website -
- Inverted Audio Bug
- Spectator Audio Bug
- Training Grounds Audio

You can also post in our Official Siege forum post here -
... Read more

Hi SamBam0202,

Thanks for getting in contact with us.

I am sorry that you were disconnected and subsequently received an abandonment penalty for your match. Please note that we are unable restore any lost points or remove temporary bans as this is generated automatically by the game.

Did you happen to receive any error message or error code when you were disconnected from the game, or a MMR rollback notification?

Siege will treat all disconnections the same and remove points for the player affected in case this was deliberate, regardless of time spent in the match.

Do these disconnections happen to you a lot?

Also, if you ever cant contact us through our support site, you can also contact us through social media here, we typically try to reply within 48 hours if possible -

Facebook Support - ... Read more

Hello Snivellus.

Sorry to hear these troubleshooting did not work for you. Just to be sure did you use our official link to Siege connectivity here -
https://ubi.li/YPwnl

Do you know what kind of ping speed you get in the game and are you able to check here whilst running the game -
https://www.speedtest.... Read more

Hello Lion_Tacos,

In answer to your question, no this is not normal behaviour for the game it usually means there is a corrupted save file, but this is not related to the Shadow Legacy update, but it is a common issue for players.

Just to confirm with you, have you been able to back up your local and cloud save and then delete them completely and try launching the game?

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\*uplayid*\635 (Uplay + Epic)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\*uplayid*\1843 (Steam)

The cloud saving feature is automatically activated when you start a game (You can also save your games locally as well by unticking this in the options)

I would also try deleting Uplays cache too if you haven't already, please view this link on how to locate the folder -
... Read more

Hi there everyone,

I am very sorry to see this has affected you all after the last update.

This was known to be affecting mainly our console players, but we have since been told this has been resolved as of the 17/9/2020 on PS4.

If this is still affecting you please let us know.

I would suggest doing a complete reinstall of the game and all of its additional content, as that has helped some other players having the same issue.

Can you please make sure to try all of these troubleshooting steps for PS4 on Siege including port forwarding if you are able to -
https://ubi.li/12soI

Thank you. ... Read more

Hello everyone, thank you for getting in contact about DDoS and I am sorry to see this it is affecting so many of you.

If you would like to help us find these players which will result in their permanent ban, please see this post here -
https://forum... Read more

Hello everyone,

Apologies for anyone who was having trouble trying to connect on the 16th and 17th of September.

We had an outage on the Xbox servers but this has since been resolved. Please check our post about this here on Twitter -
https://twitter.com/UbisoftSupport/s...89174770167808

If you would ever like to check the status of the server at your time of playing, for each platform, please see this link for updates. It should tell you if there is ever an outage, maintenance or degradation on the servers. We try to update this asap to keep players informed -
... Read more

Hello everyone, thank you for getting in contact about DDoS and I am sorry to see this it is affecting so many of you.

If you would like to help us find these players which will result in their permanent ban, please see this post here -
https://forums.ubis... Read more

Hello and welcome to the forums cleytondiki.

If you can translate your message to English I will be happy to look into this for you!

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website by using the link below, and an agent will get back to you in your desired language -
https://support.ubisoft.com/Cases/New

-Ubisoft Support

Hello everyone, thank you for getting in contact about DDoS and I am sorry to see it is affecting you.

If you would like to help us find these players which will result in their permanent ban, please see this post here -
https://forums.ubisoft.c... Read more

Hello AGupwhy7,

I believe DLC content is not transferable across game launchers.

If you friend wanted to use the Amusements DLC you bought him from Steam, he would have to have own the Anno 1800 base game from Steam as well.

If he bought any DLC from Uplays Ubisoft Store, he could only use it if he bought Anno 1800 from Uplay.

Hope this clears that up for you.

Hi there everyone.

Due to the increasing contacts we get from players about this topic, I am creating a post here, asking for our Siege players help to find these types of cheaters in the game.

If you would like to help us fight back against these hackers and find them, please contact us through -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Twitter Support - ... Read more