Ubi-Milky

Hello Kil_Zoldyck, thank you for getting in contact with us.

As mowhi has suggested it would be best to contact us about this through our customer support website.

This error usually means your Siege game has been linked to a different Uplay ID in most cases and we will need to ask you for any previous IDs you have used in private to locate where the game is stored.

Hello Salhigan and fooxii, thank you for posting about this.

Are you both able to replicate this in other game modes and other maps where the yellow boost zone actually locks your speed to 201 km/h?

Hello Relochh, thank you for bringing this to our attention.

If possible would you be able to post a video of you replicating this speed boost exploit or be able to DM me a link to view and report it to the team? Thank you for your help

Hi Dream.esu, thank you for reaching out to us about internet speeds.

I believe this effects the FPS speeds as well your connectivity and ability to launch custom maps and join custom lobbies and games.

Please try all the steps in our Trackmania connectivity guide to see if you are able to strengthen your connection to our Trackmania server -
https://support.ubisoft.com/en-GB/fa...rackmania--PC/

Do you know what kind of upload and download speed you receive at the moment?

You should be able to check this by accessing this website from your PC... Read more

Hi SUPPER43, thank you for getting in contact with us and welcome to the forums.

Here you should be able to find the default key binds and controller set up for PS4 and Xbox pads -
https://forums.ubisoft.com/showthrea...-Race-Controls

I don't believe the keyboards can be shared between two players at the moment for playing together.

What kind of controllers are you trying to use on your computer at the moment?

Hello dahools and welcome to the Anno 1800 forum.

Thank you for getting in touch and thank you for taking the time to provide us with this helpful report, I appreciate it.
I look forward to you next reply to see what discoveries you have made and if anything changed upon reinstalling DirectX.

It was discovered that the game runs into problems whilst using DirectX 12, for this reason can everyone please try to run the game using DirectX 11?

You can download previous version of Direct X for your older Windows OS here - https://www.microsoft.com/en-us/Down...ils.aspx?id=35

If you need to check which DirectX version you are running on your computer you can check this by reading your DXDIAG files here - https://ubi.li/msrxL

After reinstalling the DirectX version I would recommend verifying your Anno 1800 game file ... Read more

Hello Exo.C4llahan, thank you for coming back to us.

As for the issues with the controllers changing which player you are assigned to, I can tell you that our current officially supported controllers are -

• Mouse and keyboard.
• Dualshock 4 Controller.
• Xbox One Controller.
• XInput compatible gamepads.
• DirectInput compatible gamepads.

Sometimes 3rd party software like DS4 for Windows can affect the functionality of controllers in our games, so we recommend disabling it when you can.

Do you have any game launchers open when you play Trackmania that may be affecting your controller functionality with this game?

As for the issue with your PB ghost, you should automatically play tracks against your own PB ghost so this is quite unusual. As well as uninstalling the game and verifying your files, there should be in the options menu an option for 'cache' would you please delete/clear your cache through t... Read more

Originally Posted by timwie-
This is great news!

Today I noticed that the behavior changed for me once again. Now it's back to how it was a few weeks ago. In Local Play, PB times disappear after leaving and reloading the map; no need to exit the game. I have no idea why it changed again, I just thought I should mention it.

Thank you for the update timwie-

I believe this issue has been resolved in the last few days, as our QA was also unable to reproduce it on their side. Would you be able to get back to us and let us know is this is the case for you as well?

Hello clem_rpg, thanks for the update on this.

Are you able to recreate this issue on some other maps and capture a video of it so we can report it please?

Thank you.

Hi RonQuiney,

Thanks for letting me know this. I have passed your images onto the team and I am collecting as many examples of visual bugs and glitches in the map creation / MediTracker tool. If you find anymore, please post them here. Thank you for your help.

Hey pjw_is_here,

Thank you for sharing this graphical bug with us. I have reported it to the team. If you find anymore whilst you are editing the maps, would you please post them in this thread?

Thank you for your help.

Hi MarcelEzio77, welcome to the forum.

Are you able to record a video clip of this to see what is going on?

Does this happen with every gun you have tried or only with a certain one?

Hello VictorTF142,

Thank you for getting in contact with us and thank you for this helpful information.

On your second account you play on, do you have a PSN Plus subscription you pay for or is it tied to your first account?

Thank you mahdiawam900 for reporting this bug to us on Villa.

Are you able to reproduce this bug everytime you play a match on this map, with that operator and weapon?

Does this happen on any other maps have you been able to test so far and in any other game modes have you been able to test?

Can I also ask you, when did you start noticing this bug, was it after a certain update?

Thank you for your help with this so far.

Hi there everyone.

Due to the increasing contacts we get from players about this topic, we have created a post here asking for players help to find these types of players in the game.

If you would like to help us locate these hackers please contact us through -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Twitter Support - ... Read more

Hi everyone,

For any issues relating to sharing details on your account please reach out to us through our social media pages about this, as we are unable to discuss this in details in the forums.

Please contact us through DM with your issue and Ubisoft ID here -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Twitter Support - ... Read more

Hi there everyone.

Due to the increasing contacts we get from players about this topic, I am creating a post here, asking for our Siege players help to find these types of cheaters in the game.

If you would like to help us fight back against these hackers and find them, please contact us through -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Twitter Support - ... Read more

Hello VladDracula12 and any other players who may have experienced this visual bug.

Unfortunately we were unable to recreate it on our side, so the investigation of this issue has stopped for now.

If any players experience this issue in the future, please update us with as much information as possible, same goes for any other seemingly visual type of bugs.

We would like any video clip of the issue if possible, what your ping amount is and if you have any lag or connectivity problems.

We would also like to know if you are able to reproduce the visual bug consistently? If so, what steps do you make to make sure you can see this visual and in what game modes.

Thank you!

Hello LH-choubi76, thank you for getting in contact.

When your game crashes, what screen does it boot you back to or is it a hard crash?

Can I also ask if you know what your CPU is running at and what your Vram usage is?

I would recommend temporarily lowering the graphical settings whilst working on larger maps to prevent a crash as a workaround for now.