Ubi-Milky

Hello Bababooey.exe. thank you for reaching out to us.

Do you have the same issue on other holographic sights for other operators or does this only happen on particular guns?

Hello FlappHammer, welcome to the forum,

Can I ask what website are you using to track your kills and losses, is it our official stat tracker website - https://game-rainbow6.ubi.com/en-gb/...71/multiplayer

Or another website?

Hello everyone,

In regards to players not receiving content in their game such as -

- Twitch Prime Loot
- Alpha Packs and content
- Battle Pass rewards
- Ubisoft Club Rewards
- Purchased in-game items such as Skins / Operators
- Credits

These items can take anything up to 24 hours to appear on your account, in your game.

In regards to Twitch Drops, these drops may not be pushed to your account until that particular stream event has actually concluded. Some streaming events can last for several days such as pro league tournaments.

Please note that not all drops are guaranteed by watch time, some drops appear at random and are rewarded by your probability going up after a certain amount of watch time.

If the items do not appear in your game after waiting 24 hours for purchased content/Alpha Packs

Or in the case of Twitch Drops, waiting until after the ev... Read more

Hello ibu_pain, thank you for taking the time to report this to us.

Can I please ask you which error code you have experienced specifically? I would like to report this to our QA team thank you.

Thank you for the report Puncakka, I will add this to our QA reports, appreciated!

Please make sure to try our connectivity troubleshooting for PC if you haven't already done so, thank you.

https://ubi.li/YPwnl

Hello everyone,

This issue is caused by a corrupted local save and can often be resolved by replacing it with a new save file.

To resolve this issue please follow the steps in the dedicated support article here as mentioned by Ubi-Raziel -
https://support.ubisoft.com/faqs/000027321

Deleting this file will reset the settings, loadouts and Situation progress, so you will have to set up settings and customisation options one more time.

You will not lose your level, renown, R6 credits, operators or season pass, but you will have to make sure you log in with the same Ubi Club account... Read more

Hello everyone, thank you for reporting this to us.

Whilst we do not currently have a fix for this issue, we are still trying to gather information to see how wide spread this issue is. For some people, restarting the game will restore your MMR, but for others the server will not register that game at all.

To help us report this to the QA team, would you be able to tell me the following -

- Platform and region you are located?
- Exact date and time of the last time you experienced this?
- How often does this happen?

Thank you everyone for your patience with this so far.

Hello P0LARbrr, I am sorry to see the troubleshooting provided did not solve your problem with resetting loadouts.

As you have already tried deleting the local save data, would you please contact us through our Support Site about this here - https://support.ubisoft.com/Cases/New

If you log into this website with your Ubisoft ID, scroll to the bottom of the page and write in the text box a brief description of the problem, then click on 'Submit My Request', we should be able to respond to you within 48 hours.

We will need you to upload you system files in the form of a .txt file to look into this further for you.

Here are the instructions on how to generate them -
... Read more

Hello Swaybez, thank you for getting in contact with us.

I have recently heard of this affecting one other player, could you clarify what you are checking your stats on, is it in-game or on our website?

Hello Rampant-. thank you for getting in contact about your long matchmaking times.

I'm sorry to see this happened to you though I am glad the situation seemed to resolve itself. What time and date did this happen to you exactly and were you aware of any server problems at the time? - https://rainbow6.ubisoft.com/status/

I will keep an eye out for any other communication about this from players in the meantime, so thank you for brining it to our attention.

For any issues like this we would always advise to try all the steps in our connectivity troubleshooting to help establish where the... Read more

Hello Jorddz.-,

Please follow the steps posted above by Ubi-Houck.

They are a proven fix for this issue where Epic will ask you for a key. You will need to delete your Uplay cache and ownership folder after backing them up somewhere safe.

After that I would suggest -

Make sure to reinstall the latest Uplay launcher from our website here -
https://uplay.ubisoft.com/en-GB

Make sure Epic, Uplay and the games file is set to run as administrator -

- Right click on Uplay.exe, Epic.exe and the Siege .exe files
- Select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator' box
- Click 'Apply' then 'OK'
- Do this for Uplay, Epic and the games .exe file
- Finally, try launching the game from... Read more

Hello TRU3N0_86,

Thank you for this information, I can see what platform you play the game on and I have added this to my report, thank you for your help.

Hello adkoboy, thank you for your report.

Can I confirm if this happens on Ranked or Unranked games solo games, or just solo T-Hunt/Training Grounds and Situations?

Hello Bambeereq, thanks for posting.

Ashen_folk is correct in that your location will affect your connectivity to the game, based on how close you are to our servers.

That being said, depending on which platform you may find the following troubleshooting guides useful to improve your connectivity -

PS4 - https://ubi.li/12soI
XB1 - ... Read more

Hello Aymen_25, thank you for getting in touch.

By default your Uplay crash logs are usually located here - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs

What are you doing in the game when it crashes please and how long had this been affecting you?

Thank you for the report Winebottle61, I am adding it now, apologies for any MMR you have not received. In some players cases restarting their game restored the MMR but this does not work for all players, so I apologise for the inconvenience and the fact this is happening to you everyday.

Hello Rook.to.c4, thank you for the update. I have received one report of this too, but the player was unable to get back to me yet to let me know it was in-game so thank you for that information. I have now reopened the investigation into this and will update everyone when we here back from the team.

We will continue to monitor this and merge these posts into one thread so we know the impact and how widespread it is.

Thank you for your help and patience while we investigate this!

Hello CoffinDrop, sorry to see this.

Does this happen in any particular mode such as Vulkan or DirectX?

First of all, could you please verify the games files in Steam as well as Uplay for me incase the update was missing any files.

Please start by verifying the game files in Uplay. Here are some instructions on how to do this -
https://support.ubi.com/en-gb/faqs/0...Game-In-Uplay/

Try also verifying the game files in Steam here -
... Read more

Hi MyTeddy00, welcome to the forums.

Can you please tell us what platform you are playing on and when you first noticed these animations were not working for you?

Hello PIat1, thank you for getting in contact with us, this issue was previously reported fixed in the last fe days with the latest Y4S3.2 patch.

As mowhi suggested please start by updating your graphics driver and windows driver, I know Nvidia just released an update in the last few days if that is the GPU driver you are currently using.

Have you tried deleting your config file ans starting with the default settings? You can locate your file in this location by default -
\My Documents\My Games\Rainbowsix - Siege\*your Uplay ID number*\Gamesettings.ini