Ubi-Milky

Hi comfyninja6932, thank you for getting in contact about this.

What are you doing in the game when your game suddenly freezes?

I have heard of the game crashing on Xbox recently on the but the Siege team have since reported this as fixed on the 17th.

Has this happened to you in the last two days since the fix and if so have you reinstalled the game in the last two days since the hotfix as this was reported to solve the issue.

The audio cutting out has not been mentioned previously with the recent crashes.

Hello BnOzY and welcome to the forums!

If you are referring to cross platform progression in Siege, we confirmed or announced that this will be a feature in our Siege games.

We are asking players to link their 1st party accounts to their Ubisoft IDs however, in preparation if we do announce this feature in certain Ubisoft games in the future.

Please see this link here for more information -
https://support.ubisoft.com/en-GB/Fa...ss-Progression

Please keep your eyes peeled on our Siege social media channels for any future updates ... Read more

Hello JAKE_ka_BAAP, welcome to the forums.

What platform are you playing Siege on please so I can look into this for you?

Hello imWara, welcome to the forum.

Can I ask what platform you play on and what ping value do you get? Do you get this oing level with other games or just with Siege?

Also, what region or datacentre do you believe you are connected to please?

Hey Nerditto.FB, Tower_2, WorldHeroX, charuse, ICameOnASnail

Thank you all for providing me with this information. I have compiled it into a report and passed it onto the team to investigate the cause of this error code.

We will try our best to update you on this when we hear back from the team, thank you all for your help and thank you for your patience

If anybody else would like to contribute, please add the information in the form of bullet points and be as accurate with the date and time as possible, thank you!

Hello everyone,

Just an update to this situation -

The 4-0xFFF0BDC0 error code is currently unknown to us and is under investigation. We have also received reports of error codes 4-0xFFF0BDD1, 4-0xFFF0BE29, 4-0xFFF0BE1F and 4-0xFFF0BE2F, and are investigating these in connection with the first error code mentioned.

Please first exhaust connectivity troubleshooting for your platform, as we believe this to resolve the issues of most players:

- PC

- PlayStation 4

- PlayStation 5

- Xbox One

- Xbox Series X/S

If you have done so, please also make sure that our servers are not currently having problems at t... Read more

Hello Relegz, welcome to the forums.

KyroHates1.5x is correct, you currently have to wait 30 days between each username change.

Thank you.

Hello iduonno,

I wouldn't necessarily disable your f-secure anti-virus, but if you go into its settings, can you make sure that it has whitelisted and enabled Uplay and Trackmania app / .exe files so that it does not see it as a threat and tries to block the game?

Let me know how you get on.

Thank you everyone for helping us investigate what is causing these issues.

Please keep you logs crashes coming and thank you for your help with this so far, whilst we try to make improvements to the game

Hey Zaitsev_1337, thank you for reaching out to us.

The issue seems to happen for me to, thank you for bringing it to our attention, I will report this to the Trackmania team now.

Ah thank you for clarifying rAshDecision_

I can confirm this is a known behaviour that can cause issue in the game, pressing Alt and Tab to switch screens can sometimes affect the mouse pointers movement in the game, I know this is not ideal but unfortunately we do not have a fix for this yet, we can only ask players not do this too often.

Hi rAshDecision_, thanks for getting back to us about this.

What game mode are you playing when this happens and are you playing with random players or in a team with friends?

Hi there scout 822, thank you for getting in contact and sorry to see you believe your team were being DDoS attacked and lobby froze.

If you would like to help us fight back against these hackers, please contact us through -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Twitter Support - ... Read more

Not a problem Six_quarantine, I look forward to your posted video and your findings. Thank you for your help.

Hello everyone just an update to this situation,

For players who have contacted us about gaining less MMR points after a match, which they believe is related to the new Shadow Legacy update -

After consulting with the Siege team leads about this since the update, they have informed us this is not a glitch.

After your placement matches and gaining your Rank, the game has a good idea of what skill you have and what uncertainty of winning stat you have.

The game does not reset these stats with each update, only your Rank. Rank does not effect MMR at all.

MMR gains and loss is purely based on your skill rating, performance as a team and your uncertainty stat.

With all this taken into consideration, the game is confident the rank you have been placed in is correct, so you will have a low uncertainty stat, meaning the game will reward you less MMR.

Only newer players will gain more MMR or lose more MMR bec... Read more

Hi Six_quarantine,

If possible post a link to this glitch here in this thread if you can so we can see exactly what is happening, thank you.

Are you able to also repeat this bug every match?

Hello nuIl-

Are you using Vulkan mode or DirectX mode when this happens?

Are you able to get past the splash screen and into the Siege menu before the game crashes?

Can I also ask you what launcher you are using? Uplay / Steam / Epic?

There are quite a number of fixes we can try to help with this issue, but are you able to answer the following questions first?

Thanks

Hello everyone,

Please let us know the titles of the challenges you have completed and the name of the rewards you should have won that is missing from your game.

If these are rewards you have redeemed with club points, please let us know what rewards are missing for you in game too.

Please also bear in mind it can take up to 24 hours to appear on your account, in game.

This is the first word we have had about this for the new Shadow Legacy update, so any information you can provide us with would be great so we can bring it to the attention of the team sooner and also check your accounts.

Hi M1ssLoli,

Thanks for getting in contact with us about this. We have had a few issues with the ADS setting not being able to be saved after switching from default settings, but this has since been fixed in the game over the last few days.

This ADS issue you are having is the first time I've heard a player mention it, does this happen with all weapons you use or only certain ones, have you been able to test this?

Also, how good is your connection to the game and what is your ping counter usually like?

Hello everyone, thank you for getting in contact about DDoS and I am sorry to see this it is affecting so many of you.

If you would like to help us find these players which will result in their permanent ban, please see this post here -
https://forums.ubisoft.com/showthrea...cks-on-console

Thank you for your help with this.