Ubi-Orion

Hi there Mememist!

I think I can help you to resolve this issue.

This issue is caused by a corrupted local save and can often be resolved by replacing it with a new save file.

To remedy the issue, please follow these steps:
- Close the Uplay PC application down.
Please open your system tray by clicking the little arrow located to the right of your taskbar and check that the client is not running in the background.

- If you own the game on Uplay PC:
Navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 and copy the folder to your Desktop.
Once you have created a backup, delete the folder.

- If you own the game on Steam:
Navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 and copy the folder to your Desktop.
Once you have created a backup, delete the folder.

- Start Uplay PC in administrator mode and disable the Cloud save options... Read more

Hey there Guyattthomas and DatBoiAwaken!

We were experiencing some server issues yesterday which are now resolved. If you or anyone else is still receiving this particular error code outside of any issues we're experiencing or planned maintenance please take a look here for specific troubleshooting with regards to this error code. Just in case you weren't aware as well but you can check whether there is server issues or maintenance occurring in R6S by visiting this ... Read more

Hey there, Lonely_Wolf267!

I'm sorry to hear that you're experiencing connection issues, this error can be linked to server issues or maintenance we're experiencing and we did have some issues around the time you created this support ticket. Hopefully in that case this issue is resolved but if that isn't the case then I'd advise you to first of all take a look here to see if any of those steps help to resolve your issue.

Hey there!

Can you please consult the following link? If after doing so you're still having issues please attach your system files to a new or existing support case so we can try to identify the root cause of this issue.

Hey there CleanCulture! Welcome to the forums!

I'm sorry to hear you're having issues getting into a game. If this issue is still occurring I would advise you to please attempt each step contained at this link

Hey HenriqueFO_!

This issue usually occurs when you're logged in on a Ubisoft account that the game hasn't been bound to after activation on Steam, you may have more than one Ubisoft account. To determine this we need to take a look over your existing Ubisoft account(s) which we cannot do over the forums as we need to obtain some account information from you. Please head here and create a support ticket so we can investigate this for you.

Hello everyone.

Thanks for providing your case numbers to us. There was an issue with some orders placed on the 18th and 19th of April where payment was taken but the order was not delivered, we're working hard to deliver those games to you as soon as possible and we apologize for any inconvenience caused as a result of these issues. You should have received your game within 48 hours of your order being placed however if this is not the case please do let us know so we can escalate these cases to our store team. If you have since placed a new successful order then we will of course refund your duplicate purchase as well as soon as possible.

Hey there!

We're going to need to check your Ubisoft account to see if we can figure out why this is occurring which we cannot do via the Ubisoft forums. Can you head to our support website and submit a ticket so we can take a look?

Hi there!

We can help you with this issue but we cannot do so on our forums unfortunately. Your best bet would be to head here and create a support ticket and we can then assist with account recovery