Ubi-Orion

Originally Posted by OctupleBroom469
I have the same problem been trying to find the solution.
But I realized that whenever someone else invites me to their game, I play perfectly fine. so go to looking for groups if you are in Xbox. and join any group , see if it works.
ik its not a solution but if it works at least you'll play something.

Hey there.

Is your NAT being shown as open? If not that might explain why it's working more often when you're invited by someone else rather than joining a game directly. I would recommend taking a look at our ... Read more

Originally Posted by Silvertornado.
I was going through my equipment on blackbeard since i don't play him that often and noticed that the building contractor skin i had received from an alpha pack had vanished completely, I'm glad to see that i'm not the only one. I'm assuming this happened with the Steel Wave update but i don't check it that often so it could have been sooner.

Hey there folks.

Just to confirm that this issue is known to the development team, it's not something that's specifically gone wrong on your accounts, and we're working on getting this resolved ASAP. Keep an eye on the forums for updates on this!

Originally Posted by NAMBOGHINI
ive been playing seige for years now and just downloaded the new update, i have 100gb spare and have deleted and reinstalled the game without running other apps in the background please what do i do i really dont want to buy the game again after spending money on and in the game already

Hey there.

Apologies for the delay in getting back to you. I've just checked your account and it does appear as though you have received MMR for some games played over the last couple of days, has this issue now been resolved? Thanks.

Originally Posted by EpicGamerMan1
I'm playing on the pc version of rainbow six siege, and it seems that I can't play anything on it. It says that the installation is still in progress.

Hey there.

I do apologise for the delay in getting back to you on this.

If this issue is still present for you can I ask you to ensure you've attempted all relevant steps suggested ... Read more

Originally Posted by lIIIllIllIll.Pz
I have another account under the name Duck.Pz and my twitch was linked to it as i used to play on it however i have bought a new account and stopped playing on that account as i have gifted it to my nephew but my twitch is linked to that account so i cannot claim the rewards and i cannot subscribe to the streamers to get there charms e.c.t so i was wondering if you could help me change my twitch account onto my main account. Thx

Hey there.

If you're unable to unlink the Twitch account yourself please reach out to our support teams directly and we can certainly assist you with this.

You can reach us either through the ... Read more

Originally Posted by Rasool-IR
Hello . Do not be tired
I wanted to know if a macro mouse can be used in the game?
Isn't the account blocked?
I want the mouse:
A4TECH Gaming Mouse Model P93 BLOODY
I use.
Is there a problem with this mouse?

Hey there.

No these are not permitted.

Originally Posted by Seigiku
"You're blocked from logging in due to repeated failed attempts. Please come back later."

I cant to enter this site: https://support.ubi.com

Hey there.

This login suspension should have been lifted automatically by this... Read more

Originally Posted by ***zyJuicyJay
Oh didn't see. Maybe the customers support isn't incompetent then...
Still pretty tilted about my free evening that is gone now

Me too! I do apologise for any inconvenience caused as a result of this and hopefully this issue won't last for too long.

Originally Posted by ***zyJuicyJay
Hi guys, I hope this thread isn't dead yet.
I have the same problem, my game doesn't show up in library after purchasing it (4 hours ago). The money already has been booked from my bank account.
Already sent a ticket. (Nr. 107855142)

March 2019: Ubisoft saying that they know this issue and are investigating it. 1 year later: nothing. Nice investigation!

How can this still happen? Same issue for so long and for so many people. It's my first order on Ubisoft and it's an absolute disaster.

I'm not gonna wait 72 hours or more like others. If it's not in my library tomorrow, I'll gonna try to refund this game, even if I would love to play it. (Anno 1800)

It really makes me wonder how such a big e...

Read more

Originally Posted by lesnico
Hi,

I have the same issue with ANNO 1800. I've tried to buy it via your website (ordrer number : 107853050) first and nothing. So I tried again via the UPLAY (Order number : 107854466) app and....still nothing. So I have two different orders which obviously is not what I wanted and nothing on my games. When I try to launch it via the website or the Uplay app on the game page, Uplay asks me a serial number to activate the game

Thanks for your help, I hope you'll be able to find a solution ...

Read more

Originally Posted by SaitamasWaifu
TTS is not showing up in my library on Uplay.

Originally Posted by LandDestroyer
Hello, i also do not have the TTS in my Uplay Library. Can you guys help me out?

Hey there folks! I've added the TTS to your library now. If you're already logged in to Uplay please log out and back in and you should now find it in your library to download ... Read more

Hey there, Shmob,

Would it be possible to provide a short video demonstrating what's happening in game that we could take a look at, please?

Hey there, Lomen1x.

Just in case if I can ask you ensure you have attempted every step contained here first of all. If you have and the crashes are still occurring if I can then ask you to send your system files over to us on a new or existing support case ... Read more

Hey there, BuyOneGetNone-_. .Thanks for reporting this to us, as such I will forward this report on to the Rainbow Six team.As per Ubisoft policy, we are unable to communicate the outcome of the investigation with anyone other than the player's affected by the investigation itself.

Hey Samz707.

I think you must have more than one account because there is no record of Rainbow Six: Siege on this account you've contacted us on. 2 step verification is active on this account but this isn't the account you're playing Siege. If you're not sure about your account details for the account you're playing Siege on then we'll be happy to help you recover those if you can open up a support ticket from this account, though

Hey YeetUS.DaZoRe! Welcome to the forums.

If you can navigate to the folder where you have Rainbow Six installed, once you've found the folder there will be a file labelled as an application "Rainbow Six Siege". If you can then left click the file to select and then right click this file, then go to "send to" and choose the "desktop" option. This will automatically create a desktop icon as a shortcut to your game. Hope this helps!

Hi there Mememist!

I think I can help you to resolve this issue.

This issue is caused by a corrupted local save and can often be resolved by replacing it with a new save file.

To remedy the issue, please follow these steps:
- Close the Uplay PC application down.
Please open your system tray by clicking the little arrow located to the right of your taskbar and check that the client is not running in the background.

- If you own the game on Uplay PC:
Navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 and copy the folder to your Desktop.
Once you have created a backup, delete the folder.

- If you own the game on Steam:
Navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 and copy the folder to your Desktop.
Once you have created a backup, delete the folder.

- Start Uplay PC in administrator mode and disable the Cloud save options... Read more

Hey there Guyattthomas and DatBoiAwaken!

We were experiencing some server issues yesterday which are now resolved. If you or anyone else is still receiving this particular error code outside of any issues we're experiencing or planned maintenance please take a look here for specific troubleshooting with regards to this error code. Just in case you weren't aware as well but you can check whether there is server issues or maintenance occurring in R6S by visiting this ... Read more

Hey there, Lonely_Wolf267!

I'm sorry to hear that you're experiencing connection issues, this error can be linked to server issues or maintenance we're experiencing and we did have some issues around the time you created this support ticket. Hopefully in that case this issue is resolved but if that isn't the case then I'd advise you to first of all take a look here to see if any of those steps help to resolve your issue.

Hey there!

Can you please consult the following link? If after doing so you're still having issues please attach your system files to a new or existing support case so we can try to identify the root cause of this issue.